I'm in telesales, a former blue rep and we freequently get calls from customers who want to upgrade thier phones, which we cant do, so I have to transfer them to an orange rep while still taking the hit on my conversion. Then I quite freequently get calls from care reps with questions about a problem they are having with migrating a customer or replacing an order for a phone that wasnt received. I'm not help desk and on the blue side if the customer doesnt get their phone, the order gets cancelled and replaced. I cant just send out a phone with out a contract (new service) attached to it. Another thing I wish they would fix is the number for suncom customers to call. The number gives you a message that the line has been shut down due to the ...
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