att/cingular problems
my friend she had att before they changed to cingular she changed her plan in the middle of the month and was not told about the prorate which i think they are required to so she calls customer service which is now cingulars customer service and finds herself speaking to someone in india that has NO conception of what the problem is or how to resolve it and he could barely speak english she asked to be transferred to someone higher up and had the same problem so not making any headway she then went into the corporate store(annapolis md) and was told that their hands are tied and that she HAS to call #611 period ive never heard of such stupidity are there any call centers located in the states or did the corporate store tell us a funny story?...
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Is she still on AWS/Blue or has she migrated to Cingular/Orange?
Either way, if you change your rate plan in the middle of your billing cycle, you get charges prorated, period, end of story. I'm sorry she didn't have this explained to her (she should have), but the charges ARE valid.
Either way, if you change your rate plan in the middle of your billing cycle, you get charges prorated, period, end of story. I'm sorry she didn't have this explained to her (she should have), but the charges ARE valid.
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thanks for the reply bro what is aws/blue and cingular/orange i dont know thanks again!!!
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Whomever changed the plan should have informed you about the proration. The are required to. I would tell her to go to who fixed it, and tell them to correct it, if they can't, they should be able to contact a RSA to issue the credit. Someone, somewhere should.
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tadams said:
Whomever changed the plan should have informed you about the proration. The are required to. I would tell her to go to who fixed it, and tell them to correct it, if they can't, they should be able to contact a RSA to issue the credit. Someone, somewhere should.
Thats crap.First of all there is nothing to fix,customer are told right when they activate service its prorated just as when they first got their service, they are given info its prorated.As for getting credit, sorry, WE DON'T DO CREDIT!!!! 😈 😈 😈
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Well, I guess that the customer that recieved a credit becasue a corporate store employee didn't tell them about it really didn't recieve that credit. It was all a crazy dream. Just so you know, I tend to bellieve what my RSA tells me compared to AQ or CNA. It is our job as reps to tell customers these things when they come into a store to change ANYTHING! Just like you do when a customer calls in to change anything. If the customer is never told, then how do they understand? But that is how it works, isn't it? What the customer doesn't understand or was never told about is the basis for Cingular making money.
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tadams said:
Well, I guess that the customer that recieved a credit becasue a corporate store employee didn't tell them about it really didn't recieve that credit. It was all a crazy dream. Just so you know, I tend to bellieve what my RSA tells me compared to AQ or CNA. It is our job as reps to tell customers these things when they come into a store to change ANYTHING! Just like you do when a customer calls in to change anything. If the customer is never told, then how do they understand? But that is how it works, isn't it? What the customer doesn't understand or was never told about is the basis for Cingular making money.
Se thats all good, if i get the customer i will take the credit back, just ...
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right on man where do you work we are comng to your store lol thanks for the insight i mean she got like 34 minutes to use over a couple of days she would have just waited untill her next billing cycle there is no other way to look at it imho let me know thanks again bud!!
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