We were told in my market (3😎 if that happens (meaning they won't "waive" the deposit) to get the reps CUID and their managers name. We then forward those to our manager and there is a form that gets sent up to C&A management once a week with any reps that aren't waiving the fifth line deposit (even on totally new customers). Or option two is that you can activate the line then send in the deposit waiver form with the comments noted as "Customer was adding fifth line, should be zero deposit but the system came up with the $150 deposit, please waive. Thank you in advance." That always works for me. 😁 Oh yeah, if you need any of those forms you can email me with your work email (if you are company owned) and I can send them to you.

Hold on jackie, let's look at it on a case by case basis, i know its a sell commision to you, and i can understand, but before they approve it, maybe you might think they might be doing it for a reason, thats why its looked at first, if this customer for example, continually is carrying past balances or history of suspensions, then ya damn right there will a depsosit.

We don't rubberstamp it just cuz they want it. FYI, i have had to review them on the blue side same situation and that "rep who you want to get CUID for it" just may be doing their job, if you are so sure why don't you review their account, rather then just saying to automatically waive it, thats how attws ended up with such a huge amounts of real "deadbeats"

Look at on a...
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I am just merely giving out the information that was given to me. Not trying to start a war or anything along those lines. Just the messanger. 😕

I understand if they have carried balances. But a few times I have been told it is automatically a deposit no matter the situation. That is what I am questioning. Is it automatically a deposit after the first line or based on criteria?

Yes it is automatically charged, but it can be waived upon review.Thats what you or the rep can do, review it then its done, but doing like jackie suggests just does nothing but cause trouble down the road, she says, don't blame me i'm just the messenger.

But little miss jackie is focused on miss jackie commision and her wallet.And doing the rubberstamp thing, is what pisses off reps in care against store reps.The fact is that it will auto charge it, advise the customer, if he says yes, cool, if he says why, then you or you can call to review the account.

Rubberstamping will allow deadbeats- and yes we have them, to allow more accounts to get written off.Thats why Cingular bought their own collection company.Best thing is to continue d...
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When I run those apps for the 5th line, it comes back account review. My question is why arent the AR reps themselves consistant on what the policy is when I call them to review the account. Some say, 5th line, automatic deposit, customers credit score or account history have no bearing, it's an automatic deposit. Some reps actually review the account and make a decision on the customers merits and not automatically ruber stamp a deposit just because it is line number 5.

The reason is that its not consistent is some reps care, some don't give a crap, me i give a crap.When it goes to account review, at least on the blue side, i get a call to review it, when it do, i generally find, customer history of late payments, or constantly late on account balances.

Thats when i tellthe customer the reason for i, they may get pissed off, but quite frankly i'd rather have em' pissed off, then sending their ass off to the collection agency.

Stop categorizing me! Seriously, like I said, I am strictly the messanger. They asked a question, I gave them the answer. This is what we are told to do from C&A management. So why don't you let me be. Honestly?

jramossteel said:
Stop categorizing me! Seriously, like I said, I am strictly the messanger. They asked a question, I gave them the answer. This is what we are told to do from C&A management. So why don't you let me be. Honestly?

What i want jackie is for you to use some common sense when it happens, not just worrying about filling your quota.The fact is use your own common sense, it comes up for account review, don't look for the easist way to push it through. check the account out, then if it looks good then go and get it waived, if you need questions asked as to why, call care and get them to look at the account.

Raising the bar means telling them the info the customer "HAS" to hear, not just what...
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I am just asking you to not categorize me. That is all... I do my own look through of an account before I even run it and I have been with the company for 5 years, and used to work in C&A when they were locally routed (like 3 years ago). I have a pretty good grasp on what works for the approval. But on the hindsight of that, the advertising will mislead and the downfall to the 5 line plans before was that they "had no plan of attack", meaning that they did not have anything in place on how to approval people. Yes I am a sales rep, but I am also a customer service person as well, and I take things into consideration. I have a pretty good balance, and to categorize me with people that are "just out for the buck" offends me.

In telesales I dont get to see account payment history, and we definately dont get to see the credit score, so we have no other choice than to call AR.

mamosley said:
In telesales I dont get to see account payment history, and we definately dont get to see the credit score, so we have no other choice than to call AR.

Better bet, call customer service, ask them to look at the account pay history and the past balances ,if they are being forwarded each month, its easier for us to look at them then AR

simple = good

POS can be, well.... P.O.S. however if it says call AR, you call AR. If it says deposit, there's deposit. The only time I've ever called in to AR when it lists a deposit is when it says existing account to get the old account number.

You are ignorant sometimes you know that.

Jackie is one of the few sales reps that cares about her customers AND the company she works for.

She works hard to help people and she is one of the few who does abide by policy. If she was told that by her upper management then she IS doing her job correctly. Quit jumping down everyone's throat for every little thing you don't like.

Thanks Shay. 😁 I was beginning to wonder where you were, but then I remember... Someone blessed you with a kick butt schedule. 😁

Stuck in training this morning but was able to read. That was first chance I had to post

Shayby said:
You are ignorant sometimes you know that.

Jackie is one of the few sales reps that cares about her customers AND the company she works for.

She works hard to help people and she is one of the few who does abide by policy. If she was told that by her upper management then she IS doing her job correctly. Quit jumping down everyone's throat for every little thing you don't like.

Ah Shay, poor muffin, did i hurt your feelings, do you need a hanky to wipe them away 🤣 🤣 🤣 🤣 🤣

Has nothing to do with hurt feelings. It has to do with your ignorance. Obviously you were hurt if you have to try to belittle me.