customer service survey
I have found working for cingular customers think good customer service is giving them what they want. Or telling them what they want to hear. Customers want one call resoloution that results in them getting their way. That is the reason I do not think much of customer service surveys. Does anyone else think these surveys are flawed?
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Agreed. Definately flawed. You can get a bad "mark" just because the customer had a broken phone and you couldn't fix it (because it fell down the stairs) or you didn't give them credit on thier 652.00 bill for going over their minutes even though they've been credited before and been on the rata plan for 2 years. Its unfair; its like the people who never follow policy and just make EVERYBODY happy are the ones who do well, and otherwise you get punished. Its almost worth it to just credit everybody, except them they'll become one of those customers who expects credit for EVERYTHING ALL THE TIME.
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