FLAMER! Stop trying to start wars, no one from this forum goes to your precios nextel forum starting wars... Why don't you let go... The people on here work for cingularm and are happy with cingular... please let us stay that way.

really? i was just posting about it jeez. dont get so defensive.. by the way you should look at this....

http://cdn.consumerreports.org/static/0503cell0.html »

that is for the year.. look at cingular/att wireless complaints at the chart. terrible numbers...

I think that you need to stop... I would stop before you start getting pounded from everyone here again... I am the nicest of most of these guys!

stop what? posting accurate information that is against cingular and all the providers? come on.

get pounded? wow, such a big deal. i just gave information about the whole providers, there is no need to get testy.

I am not getting testy... I honestly feel that you are trying to start stuff, especially when it was previously posted.

starting what? i am just posting information and whatever you guys want to do with it is up to you. i didnt see it before, so i posted it.

You should be more concerned about the merger with Sprint. This is going to bring both sides more problems than you can imagine. Just think of Nextell customers trying to use Qchat.

more excuses? come on. i dont have to worry about the merger with sprint. too much spectrum, to many towers to worry about this merger. (between sprint nextel). highiest arpu best data churn. improving churn. i dont have to worry.

nextel and qchat will be amazing!!!!

there wont be as many problems as you think there will be, atleast nextel/sprint doesnt have really a bad coverage area and a bad billing and customer care people than cingular/att wireless.

we will see though.

😈 What you should worry about is the crap coverage NEXTEL has. Why after crossing from one side of the street to the next the signal drops, why all my friends that thought the push to talk was so cool dumped your crap company and didn't mind paying the ETF. I'm not biased by anymeans cuz I work for CINGULAR and have there service which even in a "good" coverage area and this may just be my phone (V400) sucks, but it beats the hell outta NEXTEL any day of the week. Hell a tin can with two strings beats NEXTEL

well according to nextel's churn and arpu and lifetime revenue per user, it differs from what your views are, and unfort. those are the numbers that i go by that determines a good carrier or not.


by the way , you are biased.

No one will deny the low churn and high ARPU, but that is what happens when you used to mainly deal with businesses... See they have a niche, but as much as you don't want to admit it, that niche is slowly being lost to other companies, because the customers are realizing that evern though they have the "chirp" not everyone else does anymore and the cellular part of their network is not quite up to par in a lot of areas, and as I mentioned in previous posts, I know this from experience with my sister and my fathers construction company. So as much as you want us to understand you point of view, you need to inturn recognize ours.

i understand your points, and i do recognize them, however, nextel isnt losing any niche. all i have to say is look at their churn, arpu, lifetime revenue per user for their core business as well as for their boost mobile (prepaid ) business.

well boost isnt mainly for business and they are doing very well.

Okay... I can tell you from being in a store. And being in a MAJOR metropolitan area... I honestly port about 30-45 Nextel numbers a month... And that is because of lack of coverage as as cellular company. And I actually just landed a deal with a large company in my area that has 84 phones with Nextel that want to leave... So the niche of their push to talk is slowly coming to a halt... It will probably, and just my opinion, go back to the way it was before with mainly businesses... Think about it... People don't like to hear "Please wait while the Nextel subscriber you are trying to reach can be located", everytime they call a Nextel phone... It is not good for business... Maybe if Nextel had the spectrum I would feel threatened... And mayb...
(continues)

very interesting take. let me attack it for a bit though. it says "Please wait while the Nextel subscriber you are trying to reach can be located" becuase the customer could be on data or on direct connect. that is the big reason why it says that, not becuase of out of the coverage area or things like that.

just becuase you port 30-45 per month doesnt mean much to be honest. tht doesnt mean that nextel is losing its niche. congratz on your huge deal of 85 phones. but again, that doesnt mean that nextel is losing their niche.

1.5-1.6 percent churn means that it is very good and their not losing anything. the same with their arpu which is the highest in the industry as you know. push to talk competition? yea right from who? verizon's is...
(continues)

Agree to disagree... You think that your "Precious" is always going to beat out anyone else... My question to you is what do you do? Are you in the wireless industry? Do you work... Or are you just a subscriber that does not see what goes on in actuality... I know that my numbers seem small to you, BUT keep in mind I am only one person, there are many out there just like me that do the same thing month after month... Also I have worked in the industry long enough to know people and good friends at each carrier. I have a very close friend that is working for nextel as a manager in one of their higher producing stores in the Philadelphia area, and is BEGGING me to help him come back to Cingular as an employee because the number he once did ...
(continues)

i have ties with the wireless industry. that is all i will say.

"So churn may be low, because the are losing a larger amount then they are gaining... And I see that smug 1.6 you are quoting. I still am unscathed by it, because I know what I am doing, and I have worked in the industry long enough to see ups and downs... "

this is wrong. if churn is low it means they are gaining more then they are losing. by the way their churn has been at 1.6 for their whole existance, if i recall correctly. so there are no ups and downs with nextel. same with their churn.

👿 My God you are a stubborn one aren't you! Weren't you listening to Jesse. No one cares about push to talk she is porting 35 to 45 numbers from your precious crap coverage NEXTEL, the gig is up let go of the push to talk feature, it was cute while it lasted but it's over!! Basically if you want somewhat reliable cellular service get anyone but NEXTEL 😈

35-45 numbers mean nothing. look at the churn it speaks for itself. 35-45 numbers vs 550k per quarter. means nothing. hence churn is low.

the gig is up for push to talk? hahahah yea right. it has just begun.

😈 Yes it has...hahahahaha!!!

😈

good for you. nice 🙂

Opinions suck Nextel... Just because you keep on feeding us crap does not mean that we are gonna like it.. Just keep yours to yourself. Honestly.. Besides you still have not answered any of us when we have asked you what the hell you do?

i post becuase i want people to have informative information, and whatever they want to do with it they can do whatever.

Right, so you gave us the information, so why don't you go now... I think you have gotten enough of a rise out of everyone on here.. Seriously, let it go... You have the wrong forum... We support Cingular, so coming in with facts on articles is fine, but to continually "start" with the people on here is not.

i dont have to go anywhere. i dont start anything. i just state facts, then people like you bash.

I am not bashing... I am stating facts as well... We all see you as someone who comes in from time to time, but most of the time you bring up things that would upset us.

well if it upsets you and you guys, i dont do that on purpose. i just state facts and information. thats all i do and want to do.

if i see something that is great with cingular i will back it up, but too be honest so far i dont. you guys are very nice people but the execs at cingular arent doing a great job, in my opinion.

Well Nextel dude, get all your facts straight. Nextel has a high ARPU because the majority of there customers are businesses, not casual users. Sprint has great data plans but they have the most spotty coverage of all carriers. Nextel's is not that great either. Both are small hole in the wall cell companies and you just need to make yourself feel better by coming in here reading something you saw. The fact of the matter is that if you added Nextel and Sprints complaints, you would not have much to talk about would you.

nextel18 said:
by the way , you are biased.

and you aren't? 🤣 🙄

i am. but what you said about nextel isnt so. again, their churn, their network , their arpu and their lifetime revenue per user as well as their sustanable growth shows that they are a very good company and not a bad network as you and others claim. they arent "crap" and cingular/att wireless isnt better then nextel. they are only better then them in one thing and thats total subscribers and thats it. every other metric nextel is better.

Are you seeming to forget that Cingular/ATT has the LARGEST customer base? Also do not forget, with that many ppl, theres always complainers.
Just my 2coppers

who cares if they have the larget customer base? most of that was becuase of the overspending for att wireless for only 21 million customers.

verizon has the 2nd most. not many complaints.

same with nextel/sprint

by the way, they had problems BEFORE the merger as seperate entities too. so there is no excuse for that.

Don't you get the idea that no one really wants to continue to read the posts where you rip on a company that we all support... Why don't you stop flaming, FLAMER!

no one is responding? well you are. calling me names? well shows your maturity. i am not flaming, you are.

Understand that by calling you a flamer, I am not saying anything other than you are starting flame wars and continuing them... You said that you put the information out for others to discuss, correct? So then why do you continue to badger the Cingular supporters... My friend, you need to live a little, as you have told many in this forum...

i live a great life, my friend. i am just discussing it, while people are bashing me. i dont think its fair for me to be discussing while others arent.

🤣 Yeah everyone and their gardener knows NEXTEL sucks!! They can't even begin to claim national coverage!! And I swear this is the truth you can literally drop your call after crossing a bloody street.

silvabullit said:

CelluNerd said:
comparatively speaking thats like saying that on ebay you've sold 100k items and only have 5 negative feedbacks.

nah its much easier to leave negative feedback on ebay then to take the time to file a complaint with the fcc

Not true. I have the FCC Chairman's cell number. Honest.

i bet you do...being a cingular customer 🤣

silvabullit said:
i bet you do...being a cingular customer 🤣

Actually, I'm a Verizon customer.

Where do you get your idea of math from... 1+1=2... So one company would add its numbers to the other equalling the aformentioned 5.9 which is much higher then the number that you want us to read and accept. Why can't you do the same?

you add the numbers and then divide them. its just like how to take the arpu for the combined company. you take one arpu add the other arpu when you have the total you divide by 2. your telling me if your bringing that together you should add the arpu and thats it?

you need to find the average complaint or avg arpu.

if it is 5.9 and you dont divide by 2 then its ok and i accept the number, but i dont belive that is how you do it. just like arpu, churn, etc..

Well think about it... I honestly have been in the wireless industry for 7 years, and worked for every carrier besides Nextel. I have found that Cingulars customer service is not that bad over all.. Yes there are some issues, but I think that the only way that our number got that high was by addition of the two companies issues, not average... But maybe we can read further or find out somehow before assuming that everyone else is wrong?

well, becuase again, i look at numbers. churn tells a big picture of the wireless company. it shows a number of things. 1. good coverage 2. good billing practices. 3. great customer care etc.. i also look at wait times. nextel/sprint its around 3-5 mins maybe less and cingular/att wireless 5-10 plus mins.

we can always read further, but again, i look at numbers, wait times, and complaints.

well, they probably combine it then divide by 2. why add it all together and just leave it? like i gave the example with churn. lets say company A has an arpu of 60 and company B has an arpu of 50. you think you would do 110? or would you do the average of 60 and 50?. that is how i took it.

HMMMM.....Numbers: 50 Million sounds like a good number.

Churn: Below 3%, not the best, but pretty damned good when you're dealing with 50 million people.

Billing practices: In my experience here, the billing system hasn't been all that hard to navigate, except for morons who don't read their statement. I've never had a problem fixing any billing errors (getting a customer credit for bad charges, fixing info, waiving fees if applicable). This usually stemming from a great customer care dept.

Wait times: On average it's VERY rare that I wait more than 5 minutes. 9 times out of 10 if the automated system says 2 min. it's like 45 seconds. Quite often I get the "longer than normal hold times" message and someone picks right ...
(continues)

good opinions. however, i explained this earlier. i mentioned that PRIOR to the merger att wireless and cingular WERE still having and leading the complaint list AS SEPERATE ENTITIES.


billing practices, customer service are both terrible. wait times are even worse.

churn over 3 percent shouldnt be tollerated. you need to be under 3 or maybe at 2.5percent. or else you would be losing a lot of customers, which cingular cant afford to lose.

😳 Jesse this guy is a defective NEXTEL robot a couple circuits short of a cpu. You were right, there is no point arguing with this guy. His God NEXTEL is infallible 🙄

I am not Jesse. ☹️

😲 Ooops!! My Bad!!

Actually that's incorrect still. The company that has more subscribers gets wieghted(example-Sprint has more customers therfore it's 3.6 is more valid than nextel's 2.3)

Another thing to consider is that how many nextel customers are former unhappy sprint customers, that will lead to higher complaints from that portion as well.

And according to the report Verizon is still killin everybody when you consider the # of customers they support.

i dont think that number is in correct.


oh yea, verizon is doing very well.

Let me put in this light for you so you get it
(all numbers here are made up, THIS IS ONLY A EXAMPLE)
Dell sells 300,000 cpu and gets 50 complaints

HP sells 150,000 cpu's and gets 30 complaints

together they have 450,000 and 80 complaints.

but a 50/50 split of stats is only accurate if both companies started with the same amount of customers

So and average by your math would only be true if both companies sold 225,000 each.

Do you see what I'm saying here?

oh i see. yea you make a lot of sense, however, i use the example of the arpu. you dont just add the total together you average them. so thats what i did with nextel and sprint's numbers. if that is the case and you just add it thats ok, however, i dont think you do. becuase i think the cingular/att wireless numbers were combined and then averaged out.

if i am wrong i will admit it, but i dont know who is right in this case.

thanks though.

My original number is wrong, However I'd have to know total nextel and total spring customer #'s to figure out a true idea of what it would be.

also we are talking about .0046% of customers, which seems like such a insignificant amount, I can't see how it matters much

yea, i guess that is true. you make sense, but i dont think that you just add them together.

total nextel subscribers for 2004;

4.4 million plus 2.9 million (including boost). 2.3 million (not including boost)

7.3 million customers(including boost) 6.7 million not including boost.

nextel/sprint combined has 42.9 million subs if you include boost.

does that help?

So nextel makes up about 16.5% of the whole

which would mean That a more accurate number would be 3.3 complaints per 100k

how did you figure that math out?

well here's the round break down 42 divided by 7 is 6 1/6 of 100 is 16.666667

I rounded down to 16.5


3.6*.845(sprints percent)=3.042

2.3*.165(nextels percent)=.3975

3.042+.3975=3.439

SO 3.4 rounded down average complaint per 100k

3.3 was me guessing, but 3.4 is more acccurate

ok good job with the math. i salute you.

well you did 42 not 42.9 so your numbers are going to change anyway, but good job.

by the way, what was our point of this? lol i forgot already.

5.9 was wrong by me

2.95 was wrong by you

3.4 is correct

I don't really have a point, I'm just bored at work and the carrier forums here are the only decent entertainment i have

good job. i dont remember what the point was hahaha. atleast you and i didnt bash each other like others do on here.

i knew you couldnt just add them together, becuase it doesnt make sense. again, the example with arpu and churn applies.

The reason you would divide by the two on ARPU is because ARPU is and average itself (Average Revenue Per User).

very good.

Right our point is that you don't need to post it everywhere... LET IT GO!

wow you are very testy.

Testy...Possibly.. But why? Because I am sick of you coming in here and continually badgering us. A good majority of us in here come on here to help those customers before it causes a larger issue than it has become already. Also if you would notice before you post things, we come here as a place to vent so when you put something up as you have, we are gonna vent our frustrations on you because we try to get out of the cliche that we don't know what we are doing and we don't care... So think before you speak.

why show your frustration? why not have a civil debate or conversation about it instead of showing your emotions? its just a forum.

Because I work extremely hard so that people do not treat me as a cliche, and you do... I don't appreciate that. And this is a company that I stand behind 100% and when you believe in something that much you tend to get emotional. Is that a good enough answer for you?

i am not saying THAT YOU ARE BAD, i am saying that a lot of the customer service reps and billing are bad. NOT YOU.

i understand if you get emotional, but enough with the lack of maturity and name calling etc..

everyone bashes nextel, i dont call them names and things like that.

i look at facts.

You are also missing the point... I am not calling you any names... I am basically showing that the majority of the time that you post anything on here, it becomes controversial in here, because sometimes we find it offensive. I know you are trying to point things out to us, but for the most part we know the things because they are things that are already posted here in the "front page"... I know that you realize that too.

well, i didnt see it was on the front page so that is why i posted it. i wouldnt have done it if i saw it.

how do you find it offensive? i just state the facts and want people to talk about it, not to bash about it. whats the point of a forum if no one will discuss things? if people say things about nextel, its usually always controversial, but i dont care. facts are facts. again, if something great comes up good for cingular i will back them up 100 percent. i have done that in the past with the RAZR phone, but recently and the recent news shows that my support is slipping. i mean its just a fact.

sorry if it offends you.

Okay that's fine... I am done...

alrighty.....

This feels like a speech I heard in High School at some point but here it goes.


Things can be factual and offensive at the same time

If I go up to a Sumo Wrestler that weighs 600lbs. and say "Man your Fat"

It is true, but he can find it offensive and may respond negitively.

When you post information that makes the place other people work for look bad, Regardless of whether that information may be true or not, It will upset people and may cause them to respond negitively. Whether it was your intention for that to happen or not is irrelevant.

Common sense would tell us that if your intention is not to upset people you'd stop posting the negitive information. But as you continue to do so, it shows you have no regard for the f...
(continues)

no. it is way over my head. its a forum, people shouldnt take things very seriously on here. if they do, its a shame.

But to counterpoint, you can no longer claim Ignorance as a reason to justify your postings of information that is anti cingular.

well if its news, i will post it. if its against cingular then thats ok. if its against nextel, verizon, sprint then i will post it. i have no bias towards any other carrier. i just look at the facts and then analyze them.

Here's the thing. Most of what you post shows up on the main page anyway and has it's own seperate forum for the story. If people want to talk about it they will go there.

Also you did post this in 3 other forums. Which if you read the Terms of Use is not allowed.

or if people want to talk about it they will go to the appropriate boards, which people have been doing.

Everybody knows that I have no love for Cingular (just many bad personal experiences), but I don't make it a point to come into the Cingular forum and try to pick a fight. It's poor form. There's a place for civilized debate, but if it's the same person posting EVERY time, then it's not a debate, it's a flame, troll, attack, rabble-rouser, or whatever you want to call it. Look at Kingfrog in the Verizon forum. If he's so pro-Cingular, why not come into the Cingular forum and sing their praise, instead of making an idiot out of himself by trying to say that one of the largest companies in the US will fail? Judging from your name, your area of expertise would be nextel, you can present information, but as far as indepth analysis, for Cingular ...
(continues)

oh my gosh, this is sutpid... if you think cingular's customer service sucks thats probably because you have had a bad experience thats all. Everytime i call in, i get the best service, no doubt. So dont stereotype cingular for bad cust. service because of a few bad apples, nextel.

not becuase of a few bad apples. look at their complaint list and look at their churn. it states it all.

I would be interesting to see how many complaints are legit.

I could complain to the FCC about the logo color being orange and they'd log it.

I wish there was a way to break it down in that regards

yea, i would actually want to see that too. most of it says its becuase of service problems(coverage) as well as billing. it seems like most of those are legit, i belive, becuase those are the big problems with cingular, in my opinion.

i would also like to see exactly how they break it down as well.

Even Billing is vague That could be complaints about having to pay ETF, Complaints about not getting credit for something they downloaded and after the fact decided they didn't want. I want point I had a lady tell me she was lodging a complaint with the FCC because her bill wasn't sent on Recycled paper and we were destorying the environment.

Point is people can complain to the FCC about anything they want, the FCC logs it, and that's about it.

If I had to guess I'd say 70% of ALL complaints logged by the FCC are useless. There's no real way to prove the number, but it's my GUT feeling

you make sense with your logic, but a complaint is a complaint and if your other metrics show some of that evidence it makes those complaints more valid. like cingular's churn etc...

but you make a lot of sense.