True then the cingular people who keep bitching should stop.Treat every customer the same and be happy. they all have jobs and should try and give good service.I know you do.There has to be away we can all get along have good service get good rates and increase customer base and happiness.

Yeah, but in the mean time, you are saying treat them the same. AT&T customers in some sense are treated better, the company is allowing them out of their contract with no fee, and allowing them to get new phones, regardless of their last upgrade, be it 5 months ago or not when you signed a 2 year contract... Honestly you know what happens to a cingular customer when they come in and they are only five months in? Yeah... So in some ways they feel as if they are being raked over, but in other way we are helping them and trying to ease them in as well.

yeah all the rate plans on the ATTWS side are expired, but if they migrate the number back we can reinstate the account on there old rate plan but any of the promos that are expired may fall off. Something the cust is supposed to be aware of. They can port back it just may not be worth it.

Alot of the ATT customers are giving up more than they are gaining just to be able to add a line to a family plan. I've had customer that had to give up 1400 minutes and two lines for $69.99 (local plane, 200 bonus minutes for renewing their contract $59.98 first line, $9.99 additional lines) because they had a need for a 3rd line. The customer didn't have a need for a national plan, so more minutes on the local plan benefited them. They had to spend $54 in activation/migration fees, buy 3 new phones and do a new two year contract on all their lines and end up with 1100 minutes for $89.97 AND had to start paying for incoming text and spend and additional $14 to get their evenings to start at 7pm like they had before. Some of them I tell poi...
(continues)

Yeah I understand that aspect too... But it is a double edges sword, no one answer will satisfy everyone. What makes one person happy will not make the next five happy. Unfortuneately the people that had AT&T before had things that no other company would give out, and look at what happened to that company? They were bought because of bad business decisions that were made... There is never going to be something that appeases all, just a majority. That's just my $.02.

i agreee a hundred percent att before merger after merger was announced gave rateplans that were unheard of because in the long run it did not matter about profit b/c cingular was picking up the tab so give more minutes than any other company and increase customer base to jack of the worth of their company and let cingular pay the tab pretty good bus move.....but thats my 2c

Yeah but that was at the end... But the idea of the old "dropped call credits" where you could get almost all you calls credited because you would call in after you bill came in and even if you cut the call and called right back they would credit... Or other little things like credits for anything and everything which helped lead to their demise was not so smart, you must admit.

absolutely right att would credit almost anything ! but the time for cell carriers giving credit for a fart have come and gone !

If they port back in and are still under contract on att side then they will get to keep add on promos but if they are not under contract the promos will drop.

typo i guess i thought someone saaid 53 56 somrtthing think that but maybe it just 50.Doesn't really matter if all we do is fight and can't get good rates service and happiness all around