Why do you continue to blind transfer into the help desk and give out the direct number to the help desk!?

I mean how many times must you be told not to do it before you stop? I had the pleasure of meeting some of your Operations Managers and Liasons... They don't seem like idiots... Is it just the West Employees?

I hate to generalize but it's become such a problem I don't think it's only a handful that are doing it...