What is Premium Text Messaging?
I've never really known what it is, and CSP doesnt help. Can anyone give me the basics of it and explain the charges. This should also help some customers.
Thanks
Thanks
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Its basically a text message someone gets that they signed up for could be once a month could be once a day. Its an outside company like the ringtones and things like that.
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its typically something like people have said associated w/ ringtones but its not limited to that (JAMSTER for one does this), but if you have a joke sent to your phone daily, etc, that would fall under the category of "premium messaging"
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...how does a rep find out who the text is from. How do I tell the customer what service their kid subscribed to? It doesnt show on their bill or in Direct Bill. At least Jamster ringtones will show up.
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where would I find that info? All I see in Infospace and Openwave is their Media Net acct info
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repCB said:
where would I find that info? All I see in Infospace and Openwave is their Media Net acct info
per my cingular bill it is MY responsiblilty to investigate these charges, not yours, so why are you doing it?
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temp said:
per my cingular bill it is MY responsiblilty to investigate these charges, not yours, so why are you doing it?
being nice, I guess...i'm that kinda guy
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Shayby said:
The customer should be the one researching this information.
i agreed, I (as a customer) am clearly told to do so per my invoicing, i would never call and ask such a trivial question when my bill clearly directs me to a site in which to view said charges
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temp said:Shayby said:
The customer should be the one researching this information.
i agreed, I (as a customer) am clearly told to do so per my invoicing, i would never call and ask such a trivial question when my bill clearly directs me to a site in which to view said charges
You are one of a kind then. We get these calls everyday.
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There is a link we were given for a tool that has the info in it but i have no way to get it to you because my private message goes to my home email not my office.
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well if you can give me the name of the tool i may be able to find it, i think my pm may go to my home email as well
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There isnt a name for it that I know of. Actually its the same login as either infospace or openwave. So I think its just another part of that. It just gives more information.
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Only way I can do it is if you send me a PM with you work email I can send it to you tomorrow from work. Im not posting that on here. Sorry ☹️
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