again, i asked that other person, and you didnt even answer my question.

answer it please. i will repeat it for you.

1. what is the upgrade policy with cingular?
2. couldnt that person just upgrade anytime he wants as well as just buying/upgrading the phone that the person was eyeing?

The upgrade policy is a new phone every 18 months out of a two year contract. Also there is an exception upgrade u can get after six month of a any contract. Which is two year contract one eyar contract price. 18.00 processing fee applies in both cases. csutoemrs who spend have a high arpu are upgrade eligible after 12 month out of a two year for the standard upgrade.

What is a "high arpu"

i guess maybe what he ment by that was that the customer would pay more for their service would get some kinda perk.

arpu= average revenue (rate) per user.

hope that helps.

mucho gracias 😁

no problem 🙂 ....

WRONG!!!! It means that if a customer's monthly service rate is above a certain threshold they will be eligible for an upgrade at an earlier time than your average customer.

Ex: Customer 1 Pays $39.99/month and has no add ons = 18 month upgrade
Customer 2 pays $99.99/month for calling plan and has 99.99/month in add ons. = Exception to 18 month rule would possibly be made.

There you go, genius.

SForsyth01 said:
WRONG!!!! It means that if a customer's monthly service rate is above a certain threshold they will be eligible for an upgrade at an earlier time than your average customer.

Ex: Customer 1 Pays $39.99/month and has no add ons = 18 month upgrade
Customer 2 pays $99.99/month for calling plan and has 99.99/month in add ons. = Exception to 18 month rule would possibly be made.

There you go, genius.

It's a 21 month period in our market. 11 months on a one year.

My market has said that it was 18 months. I don't know. Maybe it varies.

probably does =o) Silly markets.

Its the same for me ralph.. 21 of 2yr and 11 of 1yr

"i guess maybe what he ment by that was that the customer would pay more for their service would get some kinda perk."

right!!! i said the similiar thing like you said.

customer pays more, can get perks.

thank you. i applaud you for answering it. atleast you do, while others dont.

wow, i am not liking that policy.

but, thanks anyway i appreciate it.

It is similar to Verizons "New Every 2"

yea, i guess so. i would think they would allow you to upgrade whenever you want but you wont be paying at the less expensive price but at the top price or something of that sort.

that is an ugly policy in my view.

You can get a new phone whenever you want. Its just a matter of how much you will pay for it.

yea, thats what i thought. so what happens if you upgrade to that phone that you wanted how much would you pay?

If i had done an actual upgrade, i would have paid about $159

ouch.. is it worth the $159?

The z500 worth $159? Not to me, but that's only because it lacks Bluetooth which is an important feature to me.

i wasnt asking you. i was asking the person who was interested in it.

This is a public forum... correct?

yes, but i wasnt asking YOU. if i wanted to ask you, i would be saying HERO, whats your take on that phone? instead i replied to that person and i asked that person, NOT YOU.

Public forum = Anyone can answer any question

PM = Ask question directed at certain individual.

hahaha. yes, daddy.

Considering this is a public forum, it means anyone can post anything to any post, even if it isn't addressed specifically to them.

thats the policy that a lot of companies have, i don't like it either, i think w/ the way technology moves one year at the longest if long enough to wait for new phones, but i also understand when you get that discounted price the company is losing a lot of money, so they're not gonna give away phones at that price to everyone.

this is what i figure.

1. they let anyone upgrade phones
2. its a stupid policy.
3. providers always lose money on phones, but they make up with arpu.
4. have them extend the contract when you upgrade the phone for 2 years, so that person is stuck with them for 2 years and they will pay 2 years worth of arpu. (which is a lot of money)

If you were allowed to do back to back upgrades a person could quickly rack up thousands of dollars in cell phones (with about a ten year contract), and then cancel with the ETF of $150. Now if they made the ETF cumulative and equal to the value of the phone at no commitment, things would be fine.

they dont do 10 year contracts. thats not how it works. lets say you get a phone today and then you get a phone on april 15th to upgrade for 2 years. that means it would expire april 15th 2007. now if you get a phone on april 30th 2007 and upgrade it would be 2 years so thats april 30th 2007, NOT 2009. etc...

companies dont make anything in phones though. i agree with your ETF statment.

Yes, I know. We don't have ten year contracts, but we also don't have back to back upgrades. If you get a phone on April 15th, you can't upgrade on April 30th. You could do an exchange, but then your contract would still run from April 15th and not the 30th. "If" they allowed back to back upgrades, you can be sure the term of contract would stack.

Cell service providers do make a profit from selling phones, as do the manufacturers. I make a profit from the sale of service, and from the sale of equipment. I still wish service providers did not provide equipment.

Actually they don't make a profit. We pay full price for it and therefor when we offer it at a lesser value lose money. Thats the reason we have contracts to earn that money back. Plus the company has to pay the people who sell them which is another reason the company loses money. The problem is doing frequent upgrades we would lose A LOT of money because we wouldn't have the time to make it up since we are just giving phones away and making no money from them.

We do not pay the manufacturer the same retail price we charge customers... We can turn profit on phones.

with the first part, i understand what your saying, very similiar to what i said. the contract wouldnt be stacked like if you get a contract at 2005 that ends 2007 and if you get another one in 2005 (an upgrade) it wont be 2009 it would be still 2007.

with the second part, the carriers dont get a lot of money on the phones, thats why they usually cell it a lot for a discount, or they give it away for free. they obviously get more money when they charge the service. why do you think they give phones for free but you have to pay a certain rate?

Actually, just to jump in on this for a minute, Cingular (as a company store, not the agents) does not charge different prices for phones dependant on plans, just on the one or two year contracts.

i dont think i stated that it does, but thanks for that information.

nextel18 said:
i dont think i stated that it does, but thanks for that information.

Yes you did.

nextel18 said:
with the first part, i understand what your saying, very similiar to what i said. the contract wouldnt be stacked like if you get a contract at 2005 that ends 2007 and if you get another one in 2005 (an upgrade) it wont be 2009 it would be still 2007.

with the second part, the carriers dont get a lot of money on the phones, thats why they usually cell it a lot for a discount, or they give it away for free. they obviously get more money when they charge the service. why do you think they give phones for free but you have to pay a certain rate?

So I thi...
(continues)

"with the second part, the carriers dont get a lot of money on the phones, thats why they usually cell it a lot for a discount, or they give it away for free. they obviously get more money when they charge the service. why do you think they give phones for free but you have to pay a certain rate? "

this is what i said. meaning for PHONES IN GENERAL, NOT FOR ANY UPGRADES.

thus; you dont get an apology.

You know what you are ridiculous... I show you that you are wrong, and you still fight. Not that your apology would mean anything to me... I just figure maybe you got some manners over night. 😡

no. you arent right. i was saying about PHONE PURCHASES not UPGRADES. no reason to say sorry.

And what I said is that no matter the situation UPGRADE OR PURCHASE OF NEW SERVICE OR NO CONTRACT the price plan has no bearing on the price of the equipment... Read before you write.

i never said that the price plan effects the price of the equipment.

nextel18 said:
with the second part, the carriers dont get a lot of money on the phones, thats why they usually cell it a lot for a discount, or they give it away for free. they obviously get more money when they charge the service. why do you think they give phones for free but you have to pay a certain rate?

Yeah you did... Look at the last sentence... Just admit you are wrong.

no, i am not wrong. sorry. they give you free phones for certain rate plans.. that is what i said.

Honestly how dense are you then? What I am saying is that is not done. I work here, so who would know better? Yeah that's right, not you.

you work for cingular, who cares. doesnt matter to me.

You like nextel, who cares doesn't matter to me.

i like nextel, sprint, and maybe verizon, but i like to talk about other carriers.

Okay, and that should mean something to me because? 😲

becuase you have been responding to me, especially at 1045 pm where you should be out.

you mean that because I am furthering myself at school at 1045 at night and waiting for things to print that means it should mean something to me.. I think not... Get off your high horse... Your snide remarks mean as little to me as the dirt on the bottom of my shoe. I just figured I would let you know that it is nothing to me. Thank you, try again.

"you mean that because I am furthering myself at school at 1045 at night and waiting for things to print that means it should mean something to me.. I think not... "

invest in a printer then.


" Your snide remarks mean as little to me as the dirt on the bottom of my shoe. I just figured I would let you know that it is nothing to me. Thank you, try again"

if you dont care, you wouldnt keep replying to me.

STOP IT! You dont always have to have the last work Nextel. You just need to let it go!

Jackie, I am disappointed in you also. You are alway the cool headed person in this forum. Its not like to you join flame wars.

i love having the last word. by the way, if she is saying that i am stupid and things of that nature, why is she taking her time by responding to me? oh well i guess.

WHO CARES! STOP!

you do. you made 2 threads of this.

You know what normally no, but in this case he is just so arrogant I can't stand it. Especially when someone tells me that something that I have experienced is not true. I will stop though just because I don't want to lose my credibility.

I respect you ALOT. Just let it go. I know you are bigger tahn this. If nextel wants to be a used tampon, let him. But you are someone I look up to. Dont let him get to you.

Oh it wasn't I really don't care what he thinks, I just like to make him upset. If he thinks he is getting to me he is sorely mistaken. But thanks, I appreciate the respect. 😁

No, we give you free phones for 2 year contracts...it doesn't matter if you're on a $29.99 or a $249.99 rate plan, you're able to get a phone for free. It's independant of the rate plan.

By sayin "they give you free phones for certain rate plans" you're implying that you have to sign up for a minimum rate plan to qualify for a free phone. You don't.

your right. i dont know why i keep saying rate plan. i ment to say contract length. thanks for the clarifications.

No thanks for taking blame on your own issue. You continue to bash other people for making mistakes, like spelling Kodiak wrong, but you can't fess up to being wrong and admitting when you are... Not that any of us care, because we have learned how unreliable of a source you are anyway.

no i didnt spell kodiak wrong. ITS CALLED KODIAK. i spelled it perfectly. you work for cingular where there are so many complaints its not even funny. so dont go insulting me.

i said i was wrong, and made a mistake. i said it many times. you just cant see right.

No. My point, genius 🤣 , is that ou ripped on someone else for spelling something wrong, but yet when you did something wrong you say "thanks for pointing it out"... And yeah I might work for a company that has complaints, but I can confidently state that I don't cause them because I don't let issues go unresolved... If I can't get customer service to fix something I get it done through my management. Anyway, not that what you would say matters to me, you like Nextel and have no common sense, or decency. Thank you, come again.

i have no common sense? hahahah. i have plenty of it. you dont.

Right.. Like what you say to me means anything. Also for someone who has so much common sense supposedly you sure do say a lot of stupid stuff.

if it doesnt mean anything, why do you keep responding? so stop responding to me if i have a lot of stupid stuff to say.

ENOUGH FIGHTING! YOU BOTH ARE ACTING LIKE KIDS! GET OVER IT!

Nextel, stop trying to strat stuff. It can get you booted from here. Also, you dont have to have the last word.

Jackie, where is your mindset? It is not like you to fight here!

STOP IT! BOTH OF YOU!

i am def. not starting anything.

I DONT CARE! STOP!

of course you do. you made a thread about it.

I gotta add my smack to this one to go along with Jackie and disturbed. Cingy gives out phones based on contract length, not price plans.

He knows, he just likes to troll

By the way..did you ever get your MPx?

Still waiting... Will said the estimated ship date on the 4th tier was April 15th. I'm not gonna complain too much though, it's free to me afterall (other than taxes).

I'm waitin too. Just spoke to CS today (I'm thinkin bout switchin jobs and wanted to add an alternate address) and was told that Batch 2 had just finished shipping, Batch 3 was ready and about to go out. Prizes are being shipped at random according to what they told me and your prize tier has nothing to do with it.

Oh well....wait and wait.

yea, i dont know why i keep on saying price plans. i had cingular/att wireless myself and i knew it was about the contract length but not the price plan. i dont knwo why i keep on saying that.

thanks for the clarification, though.

Nextel, I am quoting you

"why do you think they give phones for free but you have to pay a certain rate? "


pay a certain rate??!! you said this, did you not?? but you dont have a pay a certain rate, it depends on your length of contract.

There are always one year contracts, but people usually opt out of them to get the phone cheaper at point of sale. I think customers should provide their own phones instead of receiving a subsidized one through contractual obligation. Carriers don't make the phones, so it's really something they shouldn't be handling.

I should also mention that the upgrade policy varies per market. By the way nexctel18 a cingualr customer is always able to purchase a phone at the no commitment pricing. What I posted was the handset subsidy policy. Most carriers have the same policy but Verizon and Cingular will make exceptions if it is good for business.

thanks.. i understand. good job explaning. thanks again.

And how would you do it then? Just for some insight on how you think businesses should be run.... It makes sense to me the way that they do it. (Not to trigger an argument... I just want to know.)

i have a few things of how i would do it.

1. have the customers upgrade whenever they want, but pay a little bit higher for the phone. maybe do the ETF and divide by 12 and put that into the price of the phone and 1/2 of month to the phone as well. just extend the contract 1-2 years (whatever it is normally) increase the upgrade fee. (maybe have the customer add on a few more features.
2. just have them buy the phones at the normal price whenever they want and extend the contract by 1-2 years (whatever it is).
----

the phone companies dont really make much on the phones.

I think we should just have them buy the phones at full price whenever they want one. People will stop complaining about contracts and upgrades and whining for free phones.

BTW, no free phones at point of sale in Dallas from 4/5/5-4/23/5. 😈

yea, thats another good suggestion. well, i belive there are still free phones being offered online.

online yes, but you'll likely be charged $36 per line to activate on a family talk plan like the poor lady that just came in with 5 lines.

aww. yea, thats not that bad though, it could be worse.

Okay and does Nextel do that?

what nextel did before their new freq policy was let you get an upgrade at any time at the promotional price that is being offered on their upgrade page.

now, since it has changed, if you want to get the promotional price you would have to wait 2 years, but you can still upgrade whenever you want, but you just have to pay the next highiest on the price list. (i belive 100 bucks more or something like that. it depends what phone usually)

Which is the same that we do... So like I stated before our policy is the same as most companies are, better than some.

not exactly the same, but its similiar.

Actually it is exactly what Cingular does. If you want an upgrade you must wait 21 months on a 24 mth contract and 11 mths. on a 12 mth. contract. (these times are for the market I'm in) At that time you recieve new customer pricing for an upgrade, price is determined by the model of phone and the length of the new contract (or contract extension). If at anytime you wish to upgrade your phone without signing a contract, or if you're not eligible you may pay the "No Commitment" pricing which is the MSRP of the phone. Generally the MSRP is about $100 more than the 2 year price (note that's a generalization and does not apply to every phone).

That's what you described.

Thank you disturbed. 🙂

but with nextel everytime you upgrade a cell phone you should get a contract, well its understood too. people dont ask for no contracts.

here is how it breaks down...

first upgrade= the 2 year promotional price which is about 150 dollars difference then the MSRP price.

2nd upgrade= get the 1 year promotional price which is about 100 dollars less then the MSRP price.

---

i guess its similar in some aspects.

So Nextel doesn't have any provisions for those people who just want to buy the PHONE and not extend their contract? You make them sign a contract for EVERY phone purchase? That amounts to extortion.

If you have XM service and you just want a new reciever then youjust go to Best Buy and get one at MSRP. No contracts involved...you own the reciever.

if they want to save money by upgrading they should do the 1 or 2 year contract extensions. (if you have a contract ending in 2007 if you extend it 2 years it wont be 2009)

anyone can upgrade a phone without a contract, but they would pay the MSRP price which is a lot higher then the 2 year and 1 year.

ok...that's EXACTLY what we do. You sign a contract if you want it cheap, if you're not eligible, or you don't want to extend your contract and don't mind payin the MSRP then you pay the frickin MSRP and you get a new phone.

Geez! Do you always have to have the last word?

Because that is the way he is.

It's a Troll thing....we wouldn't understand!

😎

I'm just waiting for one, count it, ONE sentence from that guy that doesn't have at least one grammatical, punctuation or spelling error in it. I will probably faint, but then again the possibility is pretty remote... 🙄

Aleq said:
I'm just waiting for one, count it, ONE sentence from that guy that doesn't have at least one grammatical, punctuation or spelling error in it. I will probably faint, but then again the possibility is pretty remote... 🙄

"See Spot run."

Well, the possibility of it actually happening is roughly the same chance as a black hole opening underneath his butt and swallowing him, thus relieving us of the throbbing pain in our backsides.

If that does actually happen though, I'll be happy to administer proper medical care to revive you....unless of course you'd prefer Much as your care provider 🤣

yep...

Troll

disturbed.

nextel18 said:
disturbed.

is a good band.... and they're from my hometown, Chicago baby!!! 😁

i know. that is why i said it.

No, you said it because that's his screen name LOL 😛

haahah. you got me!!!! hahah.

That's not hard to do at all, so in conclusion I'm far from feeling as if I have accomplished anything. 🙂

i was joking. i have heard of that band.

I'm sure you've heard of that band, but in no way were you referring to them when you said "disturbed". You obviously meant his screen name, it's roo random to make sense.

if you think that way, thats up to you 🙂

Of course I will :-)

good 🙂 😁 😁 😁


alright, off to class.

in two year contracts you must finish 21 of the 24 months to be eligible to upgrade, in think its 11 of 12 months have to be finished on the one year contracts, cingular doesnt allow people to just upgrade at any time, you can buy a phone at full retail anytime you want, but not for the discounted price

thank you.. i appreciate it. thanks alot 🙂

Actually, you can do an 'exception' upgrade after 6 months into your current contract, but you pay a price for the phone between the 2-year and no-commit prices...

yeah, as long as you have decent payment history (in other words not shut off every month for non-payment) we can do exception upgrades, 2 yr contract, and you get phone for 1 yr contract price,

Actually I did... Milestones of a contract means that there are different ways to go through... Mainly 21 months into a 24 month or 11 months into a 12 month. Or 12 months in on a 24 month with a slightly less discounted price or if youare averaging $75 or more a month 12 months into a 24 month you can get full discount.... Is that a good enough answer for you?

that is better, but i already got it answered. i dont know the term milestone of a contract.

I dont like talking badly about my beloved Cingular, but sometimes other carriers have better prices for similar handsets. For instance:

T-Mobile has E-315 for FREE
Cingular has E-317 for $129


Go figure...

the only good thing about Nextel, to me at least was that i could get a new phone at any time as long as i resigned. I got the i736 Dale Jr. phone and just a few monthes later they came out with the i830 so i called and told then i wanted it and they said you will have to renew you contract 2 years from todays date. I wish other carriers would do the same 😢

stephen5688 said:
the only good thing about Nextel, to me at least was that i could get a new phone at any time as long as i resigned. I got the i736 Dale Jr. phone and just a few monthes later they came out with the i830 so i called and told then i wanted it and they said you will have to renew you contract 2 years from todays date. I wish other carriers would do the same 😢

They ALL do that. Do you think they slap an additional 2 years ON TOP of you current agreement? If that was the case, some customers would be under contract til the end of time!

woops. sorry. i just thought you would know about it becuase you are a cingular customer. if not, thats ok, not such a big deal. i was just asking why didnt you just upgrade to get that new phone instead of waiting? thats all.

can i ask what the problem was? (that you stated) if not its ok.

I dont feel inclined at this time to mention it. People on this forum tend to be less forgiving.

no problem. as i said its not a big deal if you cant.

Becoming very good at back-pedaling, aren't we???

sure. if thats what you think.