Data Calls??
I keep getting data calls from weird numbers. One was from another cell phone and the other was from a local elementary school. Should I be worried about these and how do they have my number? I don't really care about the school, but data calls being placed from other cell phones to mine scare me. Viruses and all that.
...
I had the same thing happen to me, so I called in. The Rep said she could fix it. Yeah right! She took my $19.99 Media Works Plan which included 1500 txt ms/ 40 mms ms/ unlimited net and replaced it with the 1000 txt ms/ unlimited mms ms / 3mb net. This is the funny part. I can't get my old package back. If anyone reads this please be aware that CINGULAR is starting to suck really bad. Is there any thing I can do about this. I think they should give me a free feature or some thing.
...
Did you ask the rep to change the feature? If she did not get your permission to change it, then she can get in trouble. Reps are not suppose to add or delete features without the customers ok. I would call back and ask them to put the old feature back on. As supervisor should have access to the old media works.
Will
Will
...
Thanks for the info Iselltheshitoutofphones. I'm glad to see there are some good guys out there that really do care about us customers. I called and a rep put the old package back on. However, I spent 45 mins on the phone with a rep earlier that said there was no way of doing it. THANK again. 😁
...
Izell,
Glad everything worked out for you. You don't thank me. It is all in a days work. I don't think I told you anything that you didn't know.
Will
Glad everything worked out for you. You don't thank me. It is all in a days work. I don't think I told you anything that you didn't know.
Will
...
i work in tech support for cingular. just call customer service and have them delete the data line feature from your account. if you have a gsm phone you wouldnt need a CSD connection since CSD is very outdated technology.
...
That's what she was suppose to have done, but the rep today told me that she aslo changed my package too.
...
that sucks but since it was a mistake we can add it back on. in fact i just looked up an account of a customer i was working on and the old feature is still avaialable. since you didnt want to change your package we have to let you keep your feature as is.
...
