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T-Mobile Calls?

Shayby

Apr 9, 2005, 12:15 PM
Anyone else getting a high volume of T-mo calls into your call center today?
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KnifeySpooney

Apr 9, 2005, 12:24 PM
What, like people who thought they were calling T-Mobile? That's odd. One would think most people would know that when the opening of the call DOESN'T mention T-Mobile.

The closest I get to that is a high number of misdirects for the Orange side of Cingular, since I'm in a Blue-only department.
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Shayby

Apr 9, 2005, 12:33 PM
Yeah we have had T-Mo calls all day for two days. Its odd..I even had one that had an account with us since 2002, the account was written off for non-pay since 2004 and he was calling because his phones were not working...but he was a T-Mo customer.
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Mariposa322

Apr 9, 2005, 12:43 PM
We have Suncom customers calling because their phones displays cingular on screen 😕
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Shayby

Apr 9, 2005, 1:06 PM
Thats what some of the T-Mo people have said..still odd.
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drumminf00l

Apr 9, 2005, 1:12 PM
If their phones says Cingular, and they dial 611, they go to us, even thought they're T-Mobile customers, 611 takes you to cust. service of whoever's tower your on.
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Shayby

Apr 9, 2005, 1:15 PM
Yes I realize that but not all are complaining of the Cingular alpha tag.
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drumminf00l

Apr 9, 2005, 1:17 PM
ahhh, my bad, where im at we're having a ton of ghost calls lately, making everyones stats look horrible!
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Shayby

Apr 9, 2005, 1:19 PM
We are working our arses off to get the stats up...bribary works wonders. lol
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