I never realized it was so bad at Cingular, the person I know in Chicago has things to say but this is a bombshell!

i mean cingular has a lot of problems.

1. bad customer service
2. bad wait times
3. bad billing
4. ok network
5. terrible purchase
6. hard time with complaints and outages
7. problems with integration
8. more layoffs to come becuase of the merger, in my opinion.


cingular has a biiiig problem in the future, and i was just stating facts that they need to address. then people bash me. i dont get it.

Yeah I heard a rumor from the person in Chicago that 6-7 thousand will be let go. I heard a lot were in former ATT sales areas that Cingular was a competitor. The rest will be redundant positions that aren't needed. With these outages going on it seems CS reps are safe though!

but with the wait times, customer service might be at fault also. with the complaints towards billing, finance could be a problem. but if overall is the service problems, then field techs and technicians are in deep trouble

if they want to create synergies they need to lay off people. watch how many people will get fired from the nextel/sprint deal. i cant say, but just watch. same with verizon/mcip (if it goes through) and altel and western wireless. as well as other mergers.

by the way the execs said that the network will be better pre merger. well with the churn, complaints, and problems recently it shows otherwise.

i;ve never waited more than 2 mintues nextel18

I've never waited... at all, with Cingular customer care. I've never had a problem with them, they've always been very helpful and informative.

You gotta ask yourself, who are the people complaining about the customer care? The people that don't understand their bill because they lack the common sense to know how to read it? Because they went over their minutes and don't think they should have to pay? People who broke their free phone and think they should get another one for free? Whose making these complaints, what are these complaints?

No matter if you buy a phone or get a free one, you still have to pay the activation fee. They informed me up front I'd be paying an activation fee.

Bad service? I've been all over the US ...
(continues)

Now that's the most intelligent coment I've ever read here. Way to go Hero!!!!! 😁

Mariposa322 said:
Now that's the most intelligent coment I've ever read here. Way to go Hero!!!!! 😁

I second that opinion!

hmmm thats interesting. i always waited about 5-10 mins sometimes and that wasnt during peak hours.

Churn? Do we have to go over this again Nextel? Okay...

After the first quarter as a combined company, the New Cingular lowered their churn level to a rate lower than either Cingular or ATTWS had as seperate companies. Furthermore, analysts are predicting there to be a considerable drop in churn rate again this quarter. Cingular also has been calculating their churn with a different formula than its competitors. Starting this quarter, Cingular will now use a formula that is industry standard, which will further lower their churn rate.

I've stated this all to you before, provided you with links, and yet you choose to ignore the facts. Why, Nextel? Can you not accept that Cingular is actually doing well? No, you can't. It just p...
(continues)

RUFF1415 said:
Churn? Do we have to go over this again Nextel? Okay...

After the first quarter as a combined company, the New Cingular lowered their churn level to a rate lower than either Cingular or ATTWS had as seperate companies. Furthermore, analysts are predicting there to be a considerable drop in churn rate again this quarter. Cingular also has been calculating their churn with a different formula than its competitors. Starting this quarter, Cingular will now use a formula that is industry standard, which will further lower their churn rate.

I've stated this all to you before, provided you with links, and yet you choose to ignore the facts. Why, Nextel? Can you not accept that Cingular is actually doi

...
(continues)

👿 Do you know where most of the billing complaints come from?! When the customer hears that one two letter word he/she hates to hear. NO. Nost billing issues come from customers that have gone over their minutes and want...no demand a credit. For basically talking too much on their phone they demand a credit, and since no profitable organization just gives away money for the hell of it we say NO. Now we have a problem with billing. what a frigging surprise.

well, it looks like way more then the customer hearing NO. i explained earlier i had cingular and att wireless and their billing is very hard to understand, and their customer care isnt very good explaining it and fixing any errors.

regardless, the problem is billing, and it doesnt matter where it is. its billing.

😢 I will concede that our billing does suck. Sometimes I look at the bill like "what the hell?!"

thanks. atleast you admit it. i am not trying to rub it in your face, i am just stating reality. cingular needs to fix this especially if they want to stay ahead of verizon and nextel/sprint.

You are trying to rub it in... You know what? I really am sick of you acting like you're making subtle remarks... Then act like a victim when you get exactly what you have coming to you.

And you know, Cingular's billing can be improved yes... But it is not to the point as you indicate 'will bury' the company...

In all honesty, Cingular can improve yes... But so can VZW and Sprint/Nextel.

Niether of those two companies are perfect or even close to it... Nextel, you do not state anything matter-of-factly, you simply state everything bad and try to egg on a debate.

I have an idea... Why don't you worry about your carrier and we will do the same.

i am not rubbing anything in. just stating facts and reality.

so ignore me then.

actually billing problems, customer care issues and service problems could actually bury a company. so your wrong on that front. its all about customer care. if you have bad customer care and a lot of complaints and a high churn you wont do well.


but verizon and sprint/nextel isnt as bad as cingular/att wireless when it comes to churn, arpu, and complaints.

i state everything that are facts.

i can worry about all carriers. its a competitive marketplace, and i have a right to discuss all of them.

Forget it. You're not even worth pursuing this... 🙄

lol.. i thought so.

First, you do NOT lose all of your rollover minutes after a year. It becomes a rolling calendar year or in accounting terms FIFO. First in first out. meaning you will have a year's worth of minutes after a year you just lose the oldest of the 12 months and gain a new month on the back end so you still have a year. You do not lose all minutes at the end of a year. And second, you don't start gaining rollover in the second month. It is actually at the beginning of the 1st full month billing wise. which means depending on activation date and bill cycle date it could be anywhere from 1-30 days. Usually is under 10 days though.

alright, it was already explained to me a while ago, but thanks.

I worked for Nextel Cust. Care and Now I work for Cingular Cust. Care, and Nextel18, The Nextel bill is much harder to read then Cingular's bill. That took me a long time to get used too.

well when i compared the nextel bills to cingular bills i think cingular's is much harder to read, but that is not what i ment. i ment that nextel's customer service and billing reps can understand it and can explain it to the customers as well as to fix any problems, however, cingular's cant.

they have 70k workers, i will bet that in the 2k-5k workers will be let go. i think we will see layoffs this year and next year. they want synergies. so they need laying off people.


its pathetic and sad, but its life.

nextel18 said:
i mean cingular has a lot of problems.

1. bad customer service
2. bad wait times
3. bad billing
4. ok network
5. terrible purchase
6. hard time with complaints and outages
7. problems with integration
8. more layoffs to come becuase of the merger, in my opinion.


cingular has a biiiig problem in the future, and i was just stating facts that they need to address. then people bash me. i dont get it.

1) I've never had any problems with Cingular's customer service, and I used to be a wireless manager for a company I won't name.

2) The wait times were at times a little long, but no longer than other companies I've dealt with over my 34 years.

3) Billing might be a problem as...
(continues)

1. well there are problems. its very obvious.
2. lets hope wait times decrease
3. true.
4. well it is ok. meaning they are working hard to expand it but having problem with the integration
5. its my opinion that they did a bad purchase.
6. there were 2 outages. one in SD, one in Mass, conn and upper ny. it was posted all over this forum.
7. no i belive integration would be final at the end of 2006 or something of that nature.

i know layoffs will come.


i always post accurate information.

nextel18 said:
1. well there are problems. its very obvious.
2. lets hope wait times decrease
3. true.
4. well it is ok. meaning they are working hard to expand it but having problem with the integration
5. its my opinion that they did a bad purchase.
6. there were 2 outages. one in SD, one in Mass, conn and upper ny. it was posted all over this forum.
7. no i belive integration would be final at the end of 2006 or something of that nature.

i know layoffs will come.


i always post accurate information.

I've been studying your posts and nearly every person on this forum attacks what you say as false information. They can't all be wrong. Or are you the only accurate poster on this site? Hey, I've...
(continues)

they say that becuase the information is against them and their company. obviously someone would say its false information if it was against their company. i wasnt kicked off, i can still go on, but i dont chose too. this is a better board, in my opinion. (or atleast i thought til the bashing started)

nextel18 said:
they say that becuase the information is against them and their company. obviously someone would say its false information if it was against their company. i wasnt kicked off, i can still go on, but i dont chose too. this is a better board, in my opinion. (or atleast i thought til the bashing started)

Do you ever wonder why every member of this site doesn't like you?

again, it doesnt matter to me. do i have to say that 100 times? should i say it slowly for you to understand?

nextel18 said:
again, it doesnt matter to me. do i have to say that 100 times? should i say it slowly for you to understand?

You're going to say something slowly to me? Someone who can't spell or punctuate...even capitalize his sentences? Oh, that's rich. That's very, very rich.

this again. I DONT CARE ABOUT SPELLING OR PUNCTUATION ON HERE. IT DOESNT MATTER!! dont be a nerd.

nextel18 said:
this again. I DONT CARE ABOUT SPELLING OR PUNCTUATION ON HERE. IT DOESNT MATTER!! dont be a nerd.

People would take you much more seriously if you just took the time to post a little more cleanly.

again, i dont understand how many times i have to say this, but i dont care to be honest.

😁 On the good side there are a lot of babes in the callcenter.

nextel18 said:
i 100 percent agree with you.

How could you agree 100% with him/her if you've never been an employee of the company? Seems odd.

its not odd at all. i agree with what he said. it has nothing to do with working there or not.

😳 You cannot agree with 100% of what he said if you don't or haven't worked here. I howvever can... And I do agree with point 3 of the original post.

lordrevan05 said:
😳 You cannot agree with 100% of what he said if you don't or haven't worked here. I howvever can... And I do agree with point 3 of the original post.

Thanks revan, I appreciate the confidence you have in me.

of course i can agree with what he said. i dont have to work somewhere to have an agreement with someone.

lol

Thats true... but AT&T had the worst customer service for 2 years or something before, and i think that I had better resources to help the customer than I do now....so those complaints aren't always the best indicator.

i had att and cingular as seperate entities and then as a combined entity when the merger was going on.

1. billing was terrible.
2. customer care was even worse.
3. hold times were terrible.
4. coverage was terrible when they said it was good.
5. they lie.

the only good thing that cingular has is
1. roll over.

i dont think they have anything else that is good.

their arpu, churn, subscriber gains, waisted 41 billion on att wireless (a terrible company) shows that their mgmt isnt that great.

complaints are very important. if they have the highiest complaint it says a lot. they had the highiest complaint in 2004 and then as seperate entities. thats terrible. their churn is still to high. they have nothign that good to o...
(continues)

out of curiousity...what do you do??? Just because the fact that we work here DOES give us a different perspective.

i have ties to the wireless industry. thats all i will say.

oh of course, people have differnt perspectives, however, if i have facts (which are more important) shows that people's claims are false then i will go with the facts, instead of the people's opinions.

ties can mean anything... Having ties could mean that you clean stan sigmans bathroom in his office... You just act ambiguous.

think about it. corp. ties etc.... you can think on your own. i dont have to spell out everthing for you.

So if you do what is the issue with stating what you do.. I have corporate ties as well.. I will list them if asked... Why are you so afraid? Will you get caught in a lie?

i dont have to tell people like you what i do. i never lie my friend. sorry. i am not as sad as you are. by the way there will be laying off of cingular employees, you seem like a nice person, so lets hope that you dont go. ☹️

See there you go bashing again... I wasaksing a question. You seem to try and be "shady" about it (for lack of a better word). And I am not sad, why would you say that? And I have nothing to worry about with the company unless they are laying off their top reps first.

you accused me first. you are extremly sad. they arent laying off their top execs first. they are laying off entry level and mid positioned people. overlaps will occur thus; layoffs will happen.

I accused you of nothing, simply asked a question

you sort of accused me of lying. (in a non direct manner)

I asked.. My whole point in that is that you should not be ashamed of your connections...

i am not ashamed, i love my connections, but i am not going to say what they are. sorry. i am extremly happy of my connections and ties.

You are not going to say what they are because you are a liar. Jackie offered to spill her connections if you would have let yours out. But you don't have them, so you had to dodge the question.

no, i dont have to say it, becuase i dont chose to. i am not a liar. i dont care for her connections or ties to the company. i bet she doesnt even have any, cept just working there. i have plenty of ties to corp and to the wireless industry. i didnt dodge any question. i answered it by saying i have corp ties to them and to the wireless industry. no reason to tell anymore.

i dont have to prove to you forum nerds of what i do or have ties to.

nextel18 said:
no, i dont have to say it, becuase i dont chose to. i am not a liar. i dont care for her connections or ties to the company. i bet she doesnt even have any, cept just working there. i have plenty of ties to corp and to the wireless industry. i didnt dodge any question. i answered it by saying i have corp ties to them and to the wireless industry. no reason to tell anymore.

i dont have to prove to you forum nerds of what i do or have ties to.

Yes you do if you want to have any credibility here at all. And you of all posters here except for Bigdaddyjay needs credibility.

I don't. I have no claimed or unclaimed ties. I'm just a lowly customer who is not involeved with any part of the in...
(continues)

no, sorry. i dont have to say what my corp ties are. credibility on here means nothing.

my research and analysis speaks for itself. (links too)

Your research is as easy is going on google and typing in your subject... I can do that too

no my research are from analysts from brokerage houses from 10k's etc...

Right 😕 Sure it is.

nextel18 said:
no my research are from analysts from brokerage houses from 10k's etc...

Analysts...now theres a bastion of factual information. They are modern day soothsayers.

10Ks are PAST results and tell you nothing about the future.

analysts are usually on the money.

10ks are past results.. duhhhhh.

during conference calls and investor calls they talk about the future.

Hey jackie you getting a lot of migrations in your store??

We were for a while... BUt now they mostly go through the blue store, because they want to compare what they have now and I don't have access to that. But I still do about 100 or so a month.

jramossteel said:
We were for a while... BUt now they mostly go through the blue store, because they want to compare what they have now and I don't have access to that. But I still do about 100 or so a month.

Good thing you don't live in the west coast jackie, we got updated info, if you live in the westen region, and have a 2 year contract, you ust complete 21 of 24 months to migrate, or 11 out of 12 months on 1 year contract to migrate, and if you don't qualify, and have individual line ,you can't buy blue either, so potentially no upgrades at all, had a few of those today!!

Pissed off people i tell YA!

Wow.. That stinks.. I am sorry

Yeah, well its gewtting major changes, they dropped are credit limit to $500.00 per account for adjustments on Day 1, back in november, now they dropped the limit to $250.00, and we were told that when we bring up an account, and if we see stacked peak minute promotions, we have to tell the customer immediately they are being removed, and if they change their plans on blue you have to manually remove the promotions, and if you see them left on with a recent plan change you have to remove them as well, and if if it was done within last 30 days you offer to revert to previous plan, if past the 30 day window, or declined you still have to take them off, CRM is cracking down and removing them so we have to do it on the call to inform the custome...
(continues)

Wow.. I am so glad that I got out of C/S a while ago.

jramossteel said:
Wow.. I am so glad that I got out of C/S a while ago.

See i don't mind it, because the blue customers were coddled too much, with "oh you have a problem-here have a credit or promotion, it'll make you feel better" and cingular don't play that game, it's refreshing for a change to have a company thats sticks to p&p rather then flip flop on a weekly basis.just customers won't like it is all.

That's true... I have just always functioned better face to face than over the phone.. But that's just me though

jramossteel said:
That's true... I have just always functioned better face to face than over the phone.. But that's just me though

Yeah, but i don't know how you'd want to be on some of these, the biig guys upstairs are cracking the whip.Like warranty phones (defective) not returned with the 30 day time charged back, and once charged non-refundable, or accounts that used to be cxld with money owing on them for months or years being written off now, and more being sent off quickly to the collection agency, and i just found out cingular bought their own agency, so now they really fasrt the written off accounts, its a major invasion into the land of blue!!!

nextel18 said:
no, sorry. i dont have to say what my corp ties are. credibility on here means nothing.

my research and analysis speaks for itself. (links too)

Credibility means EVERYTHING to you otherwise you would not claim "corporate ties" to take your opinions into the factual arena. You use old news to support your opinion as fact. News which was proven false buy actual factual results.....

The only reason in the world one would claim insider information is to be deemed credible....Thats not opinion. Thats a fact.

i claim corp ties becuase its true. i take evidence and factual events from news articles, analysts, investor relations, 10ks and other sources.

i dont give insider information becuase those are against SEC regulations.

Wow....kingfrog gains my respect. It took a while, but this is the most logical post I have ever seen from you.

I personally know the CFO and CEO of Cingular (pre-merger) as well as knowing the majority of the GM and area VP's for the company... That's what doing your job well does for you.

you personally know the ceo and cfo of cingular? hahahahahha. yea in your dreams.

Ralph De La Vega and Stan Sigman.... I have gone the Cingular Company trip for the top 5% of the company for two of my five years here, and if it was not for the loss of my child last year I would have gone this past year too.

OMG, Jackie, you lost a baby last year. I'm so sorry sweetie. I know how it feels. My fiancee and I lost our quadruplets last year due to premature labor. I was devistated.

Sorry, I know that was off topic, but it struck a very deep chord with me to read that.

Yeah... Well she is much better off now. ☹️

That's how I view it with my 4 sons now too. I just keep thinking of them with my grandpap having a good time.

Just a little touchy now... It's coming up on a year in a little less than a month. 😢

Me too....Mine will be 1 year on July 11th. 😢

And I just went through the 1 year anniversary of losing my pap. That was April 1st. 😢

I have been very touchy lately. That explains my being a little extra irritable lately.

05/05 will be one year. 😢

I will keep you and your husband in my prayers sweetie. Be strong. I know how hard it is....trust me, I do.

Thank you sweetheart... You and your fiancee as well.

Thank You, Jackie.

aww, i am sorry for your child. ☹️ that is never good.

so your in administrative position? well i feel bad becuase majority of those will be gone. nice, you can look on cingular's web site. good job.

how come you didnt mention the VP or GM's? or your regional president. i mean you just look on their web site its not such a big deal.

No I am in sales... Here we go.. How about James Flynn who was the VP/GM for the Philadelphia area until the merger now it is Dan LaFond.. I also am close with the regional for the philadelphia area... The majority of the management in the Wa-Bash area. I don't feel that I should have to give out all of their names though...

you dont have to give out names. just curious. who is the regional manager of the northeast?

OMG Jackie Im so sorry hun. If you need someone to talk to im here and as Shawn said, you are in my prayers.

Thank you Shayby.

Why don't you jump off a f*cking bridge. You have no idea what CEO's and other execs of a company would do for their good employees.

I, on the other hand, have seen it first hand. I met the CEO of CompUSA when I worked for them because I was #1 in attachment sales in my region for 1 quarter in 2000, and I see the CEO of my current company visit the production area of our facility daily to speak to the regular employees.

She has more ties than you can ever dream of you stupid idiot.

no she doesnt. she is in deam world.

whats up with the name calling poor welfare person? ahahhahahahah ... i feel bad for you.

What because we dont have a father and mother who pay for everything for us.. Because we value ourselves more than that and actually work for what we want? I feel bad for you.

you feel bad for me? hahahha. they dont pay for anything anymore. since i was 18 i paid for myself. as well as since i was 13, becuase i had a nice sum of money then.

i dont care for work. i work with my money and investments.

Well you have know real value to yourself... My parents are well off as well. And I have done the own your won business thing already... Just did not like what I had... I am going into the catering and restaurant business but that won't be until I am done my culinary arts schooling in 2 years. I have never depended on anyone to pay for anything for me though... I just feel bad that you did have things handed to you and have no real idea of what it is like to be your own person.

its ok. as long as i have money, my friends, my family, my parents, my cousins, my dog then i am happy. i dont care about that other stuff.

what type of restaurant business? sounds interesting, however, many competitors.

That's what my family does. I just did not want them to front me the money...

i never asked them to front you the money. i was just saying its a tough environment unless you are good like a TGIF or resteraunts like that.

Thanks for the advise... BUt I hvae been working in restaurants my entire life. And it is a different type completely. Latin infused foods.

thats good. seems like you have been doing well. you should try another industry. since you love sales, it seems like, why dont you open up a store with sales? maybe cell phones? if your in the right market, you can make a fortune.

Poor welfare person??? The last time I checked, being a director in a large corporation got me above that welfare line.

a$$hole. When we start slamming you proving your falseness, all you can do is insult people. And we are immature??? Right...

hahahahahahha. swearing again. hahahahahahha i wanted to say that to see if i could make you swear. it worked too.

what corporation?

Disclose your connections and I will disclose my Company. But I'm not just offering up your next free stock tip.

i am not going to disclose anything, sorry. i have no reason to prove to a forum nerd like you anything. 🙂

Forum nerd???? When you are here more than I am???? Please.

And you have no reason to prove it because you have no way to prove it because it is a lie. You have NO credibility, and everyone knows it is a lie. Your only way out now is to prove it.

i never lie. no point of lying. yea you are the nerd, becuase you are on here with no life, instead of being with your family, you insult me. i dont care if i have no credibility it doesnt matter to me.

nextel18 said:
i never lie. no point of lying. yea you are the nerd, becuase you are on here with no life, instead of being with your family, you insult me. i dont care if i have no credibility it doesnt matter to me.

Isn't that the pot calling the kettle black. You are on here more than me. You are the one that is on here at 5AM. And still here at midnight.

i have been out also my friend.

the only connections you have are bluetooth and infrared, and the only ties you have the ones you bought at the thrift shop.

according to a cell nerd? hahhaha how funny. your up at 7am on a sunday? wow. hope you didnt have to work today.

Actually, No I didnt go to work on sunday, I was up because I was getting ready for Church. Maybe you should try going to church huh? nextel18? Or you are happy worshipping your God, a cheap wireless company?

He's Jewish, doesn't go to church.

oh well, he should be aware that whenever he dies, he cannot take his money with him, you know what I mean?

Yeah, O.. Youare preaching to the wrong girl... I know all about that stuff. 😁

church? i am jewish my friend.

sorry....

no problem. i belive i said that 100 times lol.. but another 101 wont hurt 🙂 no hard feelings.

I have no problem with customer service, they've been more than nice and helpful with me.

My roommate has Verizon and they DO have an upgrade fee. However, like ATTWS was, you can con them into waiving it. Ive seen her do it.

As well as her entire family has it, her entire group of friends and many of mine.

verizon does NOT have an upgrade fee. there is an activation fee, but when it comes time to renew or get a new phone there is NOT an upgrade fee.

there's nothing to waive. sorry, but you don't know what you're talking about.

If you say so. Im not wasting my time arguing with you. I know what happens in this area and thats all I need to know. Thank you have a good day. 🙄

Like I have said all the time; its different for us in Customer care in Convergys. We get paid less, more pressure and it is very frustrating how impossible it is to affect change and speak up about things you feel are being done wrongly. You're right, corporations ARE money hungry, and Cingular can't be that bad. I guess maybe I was just surprised and naive when I started working here, because I believed all the bullshit that Convergys told me and was genuinely surprised to be told (in a DEFINATE matter of words) to lie or mislead customers. I guess that I'm young and I dont know everything or even hardly anything about corportate ethics, but I think that if you like your job and YOU help people that you are doing a good thing. Here in cust...
(continues)

what's a convergys?

they are an outsourcing company that deals with billing, customer service and employee care.

http://www.convergys.com/mobile.html »


http://www.convergys.com/company_overview.html »

ha ha..I'm outsourced (in the us), but I love it.

nice 🙂 hey as long as you do well in your job, and you get paid well, your all set.

Glad to see there is some sanity on this board.

I feel that you have to point out that the orginal author of this post was misinformed. Rollover minutes as phoneguy posts do not all drop off after 12 monthes. Only month 1 and those (as in the oldest minutes) are the first minutes you use if you happen to go over. I hope that if you are unhappy with your service auntjemima you now understand the misconceptions you had and this can change your opinon that "Cingular should Burn"

Hero...

Perhaps my statement was not clear... Cingular offers service, whether native or through roaming arrangements, in more countries than any US carrier, including T-Mobile. T-Mobile is an international carrier, so they do have stores in other countries. But they do not have coverage in more countries than Cingular

Actually, they'd have more coverage. Considering T-Mobile sells all or majority of their phones with th e 900 band which is mostly used around the world. 1800 is too, but not as broadly as 900. Cingular offers very little phones that support 900.

As far as I know, when you go outside the US, lets say Europe. You'll be roaming on T-Mobile's, Vodaphone's, and whoever elses network. And witht he majority of phones Cingular offers, you wont get as much coverage. For example, my S710a. It has no 900 support.

Cingular doesn't have that great of a concern of world roaming like T-Mobile does, IMO.

Cingular provides service to over 200 countries from within the US and has coverage in over 170 countries worldwide. Published reports state this is the broadest global coverage of any US carrier. NOt sure how many T-Mobile is in, but its less than 174 countries, I'm sure.

Don't get me wrong, I kinda like T-Mo. As they grow and fall in line with technologies like US dual band, and grow out their US network, they will be formidable. But right now they are way behind the times. For example, plans to launch EDGE by December. Cingular will be in final phases of UMTS/HSDPA around the same time, so they will still be a generation behind on data. Anyone who really knows the industry will tell you the future is data.

I believe you, I was just speculating from little I knew 😛

Anyone who really knows the industry will tell you the future is data.

Yeah don't remind me...I HATE internet on a freakin phone. 😢

Ha ha...I think it's confusing for the average customer. I have no idea how to use it on my Verizon phone (lol, but I do on a cingular phone...)

I don't use it on either one of my phones!

Okay.... I think that some of you just missed my point completley! I am a CUSTOMER SERVICE representative. My job entails that I provide service to the customers of Cingular/AT&T. But, since the cingular takeover I have been limited extremly in my ability to do just that! I am sorry if I was a little off in my original post, but thanks for the information.... I still feel the same.

Since the merger the stress level in our call center has increased dramatically. Due to the fact that Cingular ties our hands completley as a representative. Sure cingular bought out AT&T, and we need to adopt all there policies and procedures, but come on, there is just so much more to it than that. Surley there has to be a happy medium of some sort. I...
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very interesting...

Used to not be that way at cingualar. When I started no one was getting fired over stats.Now that is all the regional Vice presidents and directors look at is stats. It used to be rerates were done on a judgement call from reps. Policy changed and cingular's customer satisfaction rating has suffered. Because we used to give away money and credits free months of service upgrades free phones like crazy. WE used ahve AT&T long beat we used to ahve a program called one club in Chicago. Custoemrs would get free movie passes free meal coupon supermarket gift certificates all for spending a lot of money with
Cingular.I think things will change at cingular the bill adjustment policy before the merger was even tougher. Cingular changed it right bef...
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I believe they did that to make the change from ATTWS to Cingular less painful to the ATTWS customers. We did baby our customers and Im glad for Cingulars policies. We used to have to tell customers no about credits then they would escalate and as soon they did our supervisors gave it to them. Now our supervisors can back us up, I love that it tells the customers that we are the ones that they have to deal with instead of making us look bad by escalating.

I think the upgrade policy is the one that needs to be revisisted and I think all reps should have save team powers on upgrades and phone pricing.

From what I understand they really don't have that much difference then what we do. Almost anything they do we want done we can do it with manager approval

yes with manager approval is the problem maybe your center is differant but managers are tough to find here.

We always have a manager with us...thats not right that you guys don't. Our manager works with our team and if she is off we have an ACIP with us.

Um.. im sorry, then find a new job. You are not the only one who deals with cingluar's new policies. The way that I see it, is that the corporate execs who make these things up are paid to make sure the company is making money and is successful. They wouldn't enforce policies that are going to do no good, or just put them in place to make people like you mad. Believe it or not, there is a reason for everything. They do suck sometimes, but that is my job. To do what Cingular tells me to do. I hope that you consider the whole finding a new job thing. You mentioned bad customer service with Cingular. If you come across to customers like you do in this forum with this post "Cingular should burn", then YOU would technically be the probl...
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Weed out the reps?? I wouldnt even call that a rep, more like a waste of space! 🤣

Thanks...but once the baby turns 6 months and I find something with better pay and better benefits, i'm outta here!

😳 People are leaving my call center like the freed slaves from Egypt.

Is there a huge parted wall of water outside too for them to get away? And will it close when the boss's try coming after them?? That'd be cool... 😁

😎 That would be awesome!!!

Yeah me too

😈 No I just need some damn vacation time!!!!

I know, me too. Only til August though, and then I'm in school. I tried waitressing, which made me a bit of money, but I drop things and trip a lot, so really this is all I can do until then. At least in the city I live in.

It is as simple as that... If you hate what you do then quit. It's not hard, if this company is worthy enough to give you a lifeline but not worthy enough for you to mention it's good points... You're really unecessary... You could also look into working for another carrier.

But to stay with a company you hate... Almost like going to war and firing strictly on allies.

The sad part is i'm not even on Cingular's benefits, i'm still on ATT insurance. Know any other company using United Healthcare and paying at least 9.50/hr?

😈 I'm using CINGULARS money so I can start my own lil business. Otherwise I want to puke everytime I come to this dump.

Very well put.