need cust care help!!!!!
i need help from cust care trying to get something done.....i called the after hours help and the billing sysems are down so they cant help right nwo☹️
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i need to have a customers service manually restored but the billing systems here are down
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What do you need to get done? They decided to change the entire interface over night, but you can still get into it.
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Its ok. Did you call 1-866-801-3600?
Thats the after hours number and we can assist you with it. Are you in a Care or Telegence market?
Thats the after hours number and we can assist you with it. Are you in a Care or Telegence market?
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they told me it was down and when it came back up they would be able to restore his service manually.....but it hasnt been restored....it was a migration
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Call us back hun. I know its frustrating but we need to get it taken care of for the customer and I don't want u to post the number on here. My PM goes to my home address. Im sorry 😢
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i just called back and was told again telegence sysytems for upstate new york is still down 😢
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lisam said:
i just called back and was told again telegence sysytems for upstate new york is still down 😢
☹️ Im so sorry. I wish I could help more. If I had a way to gaurentee you got routed to our call center I would. I doubt that is possible cuz I havent found a way to do it yet.
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awwwwwwwwwwww that would be cool then i would get to talk to some of the nicest cust care people on the forum 😁
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...one of my co-workers can't get into Telegence and I think he had a call where a rep needed an account activated manually. I hope that wasnt you. ☹️
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His is down because he is locked out of it, not just because of the area its in. He tried to get in after the updates and his password had been locked.
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