I agree on that one, their rate plans went down the hill.

I'm lucky I got my plan before they changed them, especially the Media Net plan that included MMS, SMS, and Unlimited Internet, way worth $20!

yah it sux, but its called Revinue Intesity for all of those that work for Cingular. 1 of the much loved 4 R's.

Yeah and REPUTATION! The scary one 😳

HeroPsychoDreamer said:
I agree on that one, their rate plans went down the hill.

You kinda have to think about it from a business standpoint as well. You have this new company that is taking over the #1 spot which leads to higher demand. So all the CEOs of Cingular sit back and say "well sh!t, we have all these people who want Cingular, why not raise the prices so we can make more money?" Yeah its kinda backwards from what most large companies like WalMart do but you dont see any of us dropping Cingular because of their higher rate plans do you?

Well, Im not dropping them because I got my plan before they prices went up, but if I didnt have Cingular, there's no way I'd go with them with their current prices and I'm sure it does deflect alot of their potential customers.

You can yes on that and say no... BECAUSE VzW's plans were soooo much higher than anyone else when they were number one and people still went to them.

I think Verzon gets alot of their customers cause of their "best network" thing. Which as well all know is determined by in-house tests.

But if Verizon found their test results to show that they weren't the best, you surely wouldn't see that in their adds, so they put what they want people to see, obviously.

I agree, Verizon's prices were higher and always have been it seems. It's certainly not their plan prices or sweet selection of phones that gets them customers, at least I dont think so, I feel they're lacking in those 2 fields.

I'm not the type of person thats ALL about the service, the type of phone has alot to do with it. I need all the bells and whistles to go with my service! 🤣 I love my S710a! 😁

hmm thats interesting. everyone on here is saying how cingular is doing so well, yet you and a few others are saying that service has been going down and no improvments. thats interesting.

tmobile is better in your area then cingular/att wireless?

well i live in las vegas
cingular owns all of the towers here that tmobile uses so its pretty much the same service but tmob has better plans, features and so on..
although tmob is going to purchase the nv/cali towers from cingular here soon.

thats interesting. one would think that cingular's service would be better, but i looked on the tmobile site and it looks like lV is a pretty good coverage area. you can see the street level of your location so enter your street addy on the coverage area and see if its good or not. hows cdma out there? last time i went it was good and this was with sprint a long time ago about 8-9 years lol...

are you talking to me nextel?

both, i guess.

Conjested towers is probably the culprit.. Think about it, its quitting time, ppl calling home, checking msg's, etc... 😉

maybe thats it, but when i had verizon, i never had one dropped call, no matter what time. maybe cingular is just too popular here down in south florida... i wont go back to verizon because i cannot recieve calls while on online with my phone.

It very well could be that the signal sucks... I was just giving a possible reason as to why. 🙂

i mean i experienced the same problem too. remember i told you i had cingular and att wireless seperately then i got it when it was a combined company? well cingular/att wireless combined was terrible. i mean i have nextel and i dont even get 5 drop calls a year let alone a day and iden is a little bit weak nationwide. suprising how you get so many drop calls. could be a problem building up within the tower as well as maybe they had to sell off a lot of spectrum in that area which hurts you. capacity could increase which could also hurt you and others. i bet if your experiencing it and others are too and thats a shame. i truly feel bad. i mean when i had cingular/att wireless when they were together, i had a problem with my nextel phones be...
(continues)

nextel18, man o man , you're a typing machine..lol.

hahah. thanks. i like to type. i also can type quite fast becuase i play piano. sometimes i use those voice recognition softwares but they dont work that well for some reason.

CelluNerd said:
Yeah, its pretty rough man. I really wish these dropped calls would ease up. It happens mainly around 5pm EST.

Wow thats so funny that you said that. I thought I was the only one. Everyday it takes about 6 or 7 redials to finally be able to make a call. I never had that problem when I had Verizon. But what can you do?

I think that the Customer Service will get better too. *hoping* 😕

well i have no problem with customer service so far, i have had a few bad corp store reps though. but mainly because they had "ugly" customers before me, still that shouldnt be a reason to treat the next person without the fullnest of excellent cust. service, ya know what i mean?

YEP, sure do! I was trained to treat every new call as if were your first of the day. Hard as it may be, all we can do is try!

i disagree. cingular's customer care was terrible before the merger, and att wireless' was even worse. i belive that in order to be successful they need to hire more customer service agents who are better then they have now. remember customer service is what attracts the customer to the carrier.

yeah, I agree with you nextel. let me tell you a little story about what happened to me one day, this happened in a store. I was in the store buying an accessory for my phone (a leather case) and i wanted to check out, i asked a rep if he could ring me up and he said he was busy helping another customer activate a line, and i asked him if its ok if he just rings me up really fast, that i just needed this case, he said that i had to sign in like everyone else. There was at least a 1.5 hour wait, there were many many customers in the store, i waited 45 mintues for case before i put it back and left. i went to tmobile to buy the same case and waited 30 seconds.

"i asked a rep if he could ring me up and he said he was busy helping another customer activate a line, and i asked him if its ok if he just rings me up really fast, that i just needed this case, he said that i had to sign in like everyone else."

really? wow. good sales team too.

i mean the store did have high demand but there should be more sales people as well as better trained one.

"went to tmobile to buy the same case and waited 30 seconds."

thats what its supposed to be.

----

see thats what happens when you have bad customer service, bad billing department, and bad sales team. your churn will go up and same with your complaints.

that is why i keep stressing that cingular needs to do something very very quickly. ...
(continues)

i agree with you on that one, cingular needs to start improving now. everyone says give it time, but in the end its hurting the customers that are with them NOW. like me lol... but again, i really like cingular and i would really like to stay with them...

exactly. time? what time? there is no time. execs and people on here are saying wait till the merging of networks finishes. why? they both roamed on each other's network pre-merger right? now since they are a combined company the service should be better becuase they combine spectrum and towers. well, you can like cingular but if you cant use your phone and wasting your hard earned money, why stay? doesnt make sense to me.

i'm going to give it a little bit of time. I love my phones and my media works. that works all the time, i never have a problem with that. i just feel that if i weigh it out until the end of the year, that maybe somethings will have improved. If, and i mean, IF i do decide to switch carriers, it wont be verizon, and it wont be nextel (no family plans) then my last option will be Tmobile.

but if cingular/att wireless wont work well in your area, and since tmobile uses cingular's towers, how would that make tmobile better?

i think you should wait till nextel/sprint merge, not becuase i am biased, but it makes more sense. more functionality with nextel/sprint combined and there could be family plans. why would you need family plans? couldnt you just get shared plans?

shared is the same thing as family plans right? but when will this merger be finalized?

i belive shared is the same as family. if you have obviously 3 people you get 3 of those plans. if you want to give me your zip i will help ya just look for plans for you. again, always weigh your options.

nextel/sprint should be finilized by 2nd half of this year. i cant give the exact date but i belive maybe q3 or q4.

i see, we'll see what happens. i'll have to discuss this with my better half when the time comes.

of course.

1. if cingular isnt good in your area chances are that tmobile wont.
2. when i had sprint back in the day it worked perfectly in LV, not sure about nextel though. i looked on the map and it looks pretty much all covered. in LV area, i am seeing about 120+ cell sites (of nextel's) so thus; coverage should not be a problem.
3. weigh your options, becuase you make hard earned money and you want to spend it where service is the best.

Well, to be honest I never call regarding an account so I can't say who is worst. I can say that I have had many customers complaining about the Cing cus service. I also get complaints about the ATT reps too. Customers saying that the cus service is much better since the merge. The kiccker is that they're talking to the same reps(ATT) before the merger...LOL

very interesting. "The kiccker is that they're talking to the same reps(ATT) before the merger."

now thats funny.

well said.. but i disagree with this... "Better Network, True. The combination of Cingular and ATTWS GSM greatly improved the GSM coverage." it doesnt seem to be a better network, if it was people wouldnt be complaining about their service especially on here and by churn as well as by the complaint levels that the fcc released for the year. most of those complaints had to do with service anyway.

again, if this doesnt turn around with 2-3 years maybe a little bit longer, i am affraid that cingular/att wireless wont be number one. hsdpa might not be as successful as others are thinking.