Question for Blue and Orange reps. . .
So i have a question for all of you. I am a new hire orange rep and im working in a former blue store w/ all blue employees. Ive just been wondering why all the former blue reps seem to be leaving the company and such? why are they all so against cingular? fill me in guys. . .
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Because ATT wireless had a better commision structure for the reps, most of them are taking pay cuts, so they are quitting
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Lots and lots of reasons. I am also a former blue rep, and under AT&T we had more freedom to help the customer and change things at OUR discretion (like what we thought and did actually mattered) and now policy (and STATS) is more important that Quality, so it seems, and its very frustrating for us.
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Yeah I think that is part of it but it also whether or not the commission structure is different they would have take a cut regardless, with twice as many stores now selling anyone in sales that does not have themself a set and established customer base, or really knows how to do their job is going to make inherently less than the one who do. It is hard as a sales rep to deal with an area that was saturated to begin with then to have it become twice as saturated with the same carrier is extremely hard. A big thing that would help is weeding out those that should not be there and consolidating the stores. But that is me speaking, not a corporate mind frame at the least. But I feel their pain.
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True They seriously need to do some consolodation on more than a few levels and as a start Should really cut down on the number of vendors they allow to sell
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Yeah, but that is just my opinion.. Been here through thick and thin... Just right about now it is getting a wee bit too thick for my liking. âšī¸
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Not thinking about the same thing đ¤ But in that case you are right! đ
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Yeah that's what I am thinking. BUT I will still stick it out because that is what I do. đ
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No just difficult right now... Don't get me wrong I love it here, it has just become a lot harder to do my job since the merger.
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Mainly because instead of the three stores that were at my mall pre-merger there are now two COR stores and 6 agents. Makes it very difficult for me to hit my normal 200% now... You know? Especially when there are things that only orange stores can do like bill payments, and junk like that. Or the fact that we are the only ones that can access CARE and fix things... It just becomes very nerve racking.
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I would have thought former BLUE stores would be given the same abilities as ORANGE stores since we're one big happy family. But I do know what you're talking about. When I went to a CINGULAR store to get my V551 I couldn't get the %30 discount because it was a BLUEstore. đ Isn't it CINGULAR what the hell?
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I don't know why they would do that... We give the 30% to all Cingular employees.
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ihatecingular said:
Lots and lots of reasons. I am also a former blue rep, and under AT&T we had more freedom to help the customer and change things at OUR discretion (like what we thought and did actually mattered) and now policy (and STATS) is more important that Quality, so it seems, and its very frustrating for us.
Yes. You had more freedom.
Your freedom put the company in financial troubles.
The only "fair" policy, regarding customers, is to treat them ALL exactly the same. You don't "kiss ass" just to keep whiners. You get the whiners everyday.
Giving a guy a credit for going over his minutes just because he threatens to leave is harmful to your business and harmful to your job.
I think C...
(continues)
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Because the Blue reps have to follow a coherent policy now, and not just kiss the customer's @$$...
There's a number they can call and complain. it's 1-900 WAAAAAH.
There's a number they can call and complain. it's 1-900 WAAAAAH.
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The policy is anything but coherent for us; its like half AT&T and half Cingular. We still have the same credit policies (as far as i know, though they do change it everyday) but our stats and the way we are "valued" is now based on how long our calls are (cant be long!) if we transfer etc, which is very very difficult.
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Good question , the reps are leaving for 1 money and they were not trained very good for the merger and that came for a reason corporate wants to have new blood in sales and focus on keeping customer and getting rid the attitude at the retail store that we sold you the service take this number and call customer care .I honestly would not leave if i was in a retail store because cingular pays just as good as other companies with commission .This is just my opinion with dealing with reps that their agent code starts with awe1 !
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