Question
I work for an indirect agent and I have a question. I had a customer that came in today that I had activated on Friday. During the weekend one of their co-workers told them about a good deal that could get on-line. Waived activation, $25.00 worth of accessories, plus their 39.99 bill would be like 32.99 they said. They work for the government somehow. Told them to go to the Retail Store so that they could apply a discount assuming that the retail store could apply this if on-line had a discount for them. They turned them away saying they couldn't. Is this true their are online monthly discounts for rate plans that agents/retail stores cant compete with? BTW I was going to match the activation fee plus accessories. Any info would be h...
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No, we don't match online pricing. If they want online pricing they should initially purchase the phone online.
Any corporate or employee liable discount is issued at the retail store, if they qualify.
Any corporate or employee liable discount is issued at the retail store, if they qualify.
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Most retail stores aren't tied into billing because most are just exclusive agents. Your customer probably would have no clue if he was in an exclusive agent or COR store. If that's the case then it's true.
If some online site was "waving activation" then they must also be an indirect seller. They shouldn't have access to any monthly discounts anyway.
If some online site was "waving activation" then they must also be an indirect seller. They shouldn't have access to any monthly discounts anyway.
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I know which store is a COR store and thats where I sent them. I know we can send a customer to the COR store to get a 19% discount if they are military and we sign them up. I dont know what percentage she was supposed to recieve since she worked for the government, but lets say 19% as well. Should we be able to activate her here and then send her to a COR store for her discount to be applied since they are tied in with billing?
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You should be, yes, but there's no way that cingular.com would waive activation.
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