CUST CARE QUESTION.. OR ANYONE WHO KNOWS...
Hello Eveyone.. I have a question. Can you please tell me who deals with VIP upgrades? Customers are receiving letters in the mail for a free upgrade. So, what department does it? I'm in C&A, and I hear that customers are supposed to call an 800# that's on that letter.. But dealers are calling and saying there's no 800#. If there is an 800#, what is it?..Please help.. I'm confused...Thanks!
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There should be an 800 number or a web address... Other than that they can go to a COR store and there is a VIP lookup that we can use (it's on CSP) and give the customer the 800 number.
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Once you have confirmed that the customer is eligible for the contract renewal incentive advise the customer to contact:
866-565-1594 - Orange
800-377-0210 - Blue TDMA
800-313-4384 - Project Unwind
800-675-3417 - Blue TDMA OOC Test
800-313-6536 - Blue GSM
866-565-1594 - Orange
800-377-0210 - Blue TDMA
800-313-4384 - Project Unwind
800-675-3417 - Blue TDMA OOC Test
800-313-6536 - Blue GSM
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