Now with Cingular!!!! But have an odd number (not local!)?
Ok so I got my order confirmation and was quite happy! But then I noticed my new number. 616-510-XXXX. Immediately I knew that number is a Grand Rapids area number, for west michigan. For those that dont know, Michigan's west side is split between 269 in the south, and 616 in the middle, and 231 at the north. I am at the southern end of 269, practically into Indiana. So I was assigned a non-local number, in fact long distance from any landline unless I drive 1.5 hours north.
So, because I didnt port my SprintPCS number (269-689 AC and exchange) and my brother's Sprint number here (same town as me) is 269-483 is portable according to cingular.com, I figured I was going to get 269-483-something. Not a major problem, because as I see ...
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So, because I didnt port my SprintPCS number (269-689 AC and exchange) and my brother's Sprint number here (same town as me) is 269-483 is portable according to cingular.com, I figured I was going to get 269-483-something. Not a major problem, because as I see ...
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What I would do is try it out. Make sure you like the service first, then unfortunately you might have to go to a store and they can change the number for you. Just explain that you did an online order and they assigned you an out of area number and they should be able to help... You can even have them check in store to see if they can port your number 🙂
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Yeah, I know... I have just been in and out all day... I have three major papers due with in the next week and I am trying to get them done... Right now I am waiting for the laundry to finish at the laundy-mat... I hate Spring cleaning time when I have to pull out all the old "light colored" bed linens, but hey at least the weather is warming up.
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It is beautiful this time of year. One of my favs! 3 papers for school??? You are in school too???
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You guys might want to watch out... Rich will come on here again and say "TAKE IT TO THE LOUNGE!"
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oh I know... were not starting a 500 line long posting spree though. Im done. Talk to ya later Jackie... Im goin home.
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I would call ASAP! If you wait, you will get locked into that number and have to pay to change it. There may not be a local number for you. Different carriers get different numbers for different places. That is probably why, but I have had someone get a long distance number on accident. That is why you should have gone into a store! 🙂 We'll still help ya out though.
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But I couldnt wait anymore!!! I just couldnt! I should get the phone tomorrow, still call today, or wait til tomorrow?
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They say to wait... I would say not to, but if you will be getting it tomorrow, then you can wait. They should still be able to port that number for you if you want also. Tell them that you wanted a local number, and you didn't get one so they don't charge you. You can port only if you haven't cut off the other service though.
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The only reason I say to wait until you have the phone is that it would probably turn into a double order if you don't because someother telemarketing rep would just reorder another phone with the right "number" and never cancel the existing order because it is to far in the process. Just my past experience.
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First of all... You should have ported your number. You could have avoided this all together.
This happened to me when I was with AT&T. I live in Colorado Springs, which is 719 area code. They gave me a 720 area code, which is Castle Rock. Castle Rock is about an hour away.
I would wait until I get the phone. When you call in, just explain that you need a certain area code & they should be able to assist you. If they tell you that they cant help you, threaten to cancel. Tell them that you are still within your trial period. If they cant get you a local number, then you will switch to a carrier who can.
This happened to me when I was with AT&T. I live in Colorado Springs, which is 719 area code. They gave me a 720 area code, which is Castle Rock. Castle Rock is about an hour away.
I would wait until I get the phone. When you call in, just explain that you need a certain area code & they should be able to assist you. If they tell you that they cant help you, threaten to cancel. Tell them that you are still within your trial period. If they cant get you a local number, then you will switch to a carrier who can.
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That's not very nice... Sometimes customer service can't help, it might be a relocation due to different area codes, which would mean that he would need a new SIM. BUt I do kinda understand the rationalization of doing it your way, it's just sometimes they can't do it 😕
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When it happened to me, MANY reps gave me the run-around. I do not recommend threatening much, but sometimes, NOT EVERY TIME, it is good leverage. Especially when you are a new customer within your trial period or out of contract.
While I do agree that sometimes nothing can fix a problem, many minor problems can be easily fixed... some reps are just lazy!
While I do agree that sometimes nothing can fix a problem, many minor problems can be easily fixed... some reps are just lazy!
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mmcnier said:
First of all... You should have ported your number. You could have avoided this all together.
This happened to me when I was with AT&T. I live in Colorado Springs, which is 719 area code. They gave me a 720 area code, which is Castle Rock. Castle Rock is about an hour away.
I would wait until I get the phone. When you call in, just explain that you need a certain area code & they should be able to assist you. If they tell you that they cant help you, threaten to cancel. Tell them that you are still within your trial period. If they cant get you a local number, then you will switch to a carrier who can.
And if you called in and got me and tried to pull that crap, id tell you go ahead ...
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Now, now Austin... That is not very nice, and sometimes one does count... Sometimes you do just get lazy people on the phones and they don't do it... They are just speaking from past experience... Not everyone does their job as well as you and I 😉
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mmcnier said:
When it happened to me, MANY reps gave me the run-around. I do not recommend threatening much, but sometimes, NOT EVERY TIME, it is good leverage. Especially when you are a new customer within your trial period or out of contract.
While I do agree that sometimes nothing can fix a problem, many minor problems can be easily fixed... some reps are just lazy!
Autin316... I do respect your opinion... HOWEVER, you have to admit it.... Not every rep is good at their job. There are some reps who are just plain CRAP!
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mmcnier said:mmcnier said:
When it happened to me, MANY reps gave me the run-around. I do not recommend threatening much, but sometimes, NOT EVERY TIME, it is good leverage. Especially when you are a new customer within your trial period or out of contract.
While I do agree that sometimes nothing can fix a problem, many minor problems can be easily fixed... some reps are just lazy!
Autin316... I do respect your opinion... HOWEVER, you have to admit it.... Not every rep is good at their job. There are some reps who are just plain CRAP!
But YOU better understand, of the days of calling in threatening to get what you want are pretty much gone.There are...
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Do you work in sales? Because I do, and I make a lot of money off of CSRs from other companies making their customer angry. Bad reps do affect the carriers. Maybe not much if there's only a few of them, but if any carrier starts treating their customers poorly in general, it WILL catch up with them eventually. You don't have to believe me on this. Do some research on your own - look it up in the different business journals. Word of mouth is a powerful thing in business.
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You said everything that sales reps around the nation feel everyday. 100% true. I just dont think that it is ever going to change.
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I am not going to attack what you said. 🙂 What I am going to say though is that people with attitudes like that make the company look bad. I do not threaten to cancel every time something doesn't go my way. I only use that as a last resort. And I know to only use this as a last resort IF IT BENIFITS ME.
I am not going to threaten to cancel if I am under contract. This would not be wise. This would mean that I would pay $150 ETF, per line. I have 4 lines total. This would mean $600 ETF... Not wise...
I will threaten to cancel if I am out of contract. It is my right to cancel if I am out of contract. I am not scared to cancel. Do not think that I won't take my business else...
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I am not going to threaten to cancel if I am under contract. This would not be wise. This would mean that I would pay $150 ETF, per line. I have 4 lines total. This would mean $600 ETF... Not wise...
I will threaten to cancel if I am out of contract. It is my right to cancel if I am out of contract. I am not scared to cancel. Do not think that I won't take my business else...
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Your joking right???
Tell me, are you kidding, first off, if you threaten to cancel and you are out of contract, then you got even less of a chance, cuz whats to get what you want then call in next week, and threaten again, and over and over since you csn leave EVEN after getting what you want?
As for $200.00 a month, please, we got customers spending in excess of $1000's each month, here's something you should know, 80% of the customer base the company has is business accounts, thats both business like mom and pop stores and national contract accounts with corporations or government accounts.
20% of the base is consumer customers, so thats first of all lets you know where you are on the company ladder, just above go-phone customer...
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Tell me, are you kidding, first off, if you threaten to cancel and you are out of contract, then you got even less of a chance, cuz whats to get what you want then call in next week, and threaten again, and over and over since you csn leave EVEN after getting what you want?
As for $200.00 a month, please, we got customers spending in excess of $1000's each month, here's something you should know, 80% of the customer base the company has is business accounts, thats both business like mom and pop stores and national contract accounts with corporations or government accounts.
20% of the base is consumer customers, so thats first of all lets you know where you are on the company ladder, just above go-phone customer...
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just curious... where did you get the 80/20 figure? 80= business and 20= consumers?
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nextel18 said:
just curious... where did you get the 80/20 figure? 80= business and 20= consumers?
Regional director for cingular.
Thats why business customers get better deals for phones, 2 year contract benefits for only 1 year committments, National Acount discounts, other benefits.
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get a link please. false information isnt good. thanks.
business customers receive better plans for every provider.
business customers receive better plans for every provider.
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austin316 said:...
Your joking right???
Tell me, are you kidding, first off, if you threaten to cancel and you are out of contract, then you got even less of a chance, cuz whats to get what you want then call in next week, and threaten again, and over and over since you csn leave EVEN after getting what you want?
As for $200.00 a month, please, we got customers spending in excess of $1000's each month, here's something you should know, 80% of the customer base the company has is business accounts, thats both business like mom and pop stores and national contract accounts with corporations or government accounts.
20% of the base is consumer customers, so thats first of all lets you know where you are on the company
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i'll give you a prime example just had a customer call in, it was a live monitor with 100% score
Customer lives in Ca. has 2 year contract and smashed his phone,1 line of service and contract is 2 year till aug,2006
Wants to get a new phone.does not want to migrate,unless he has to:
Me:Well sir i can over your options for you 1)you can attempt to attempt to fina phone on your own ,such as insirect locations, web sites, or Auction site or other places.2)Unfortunately sir you do not meet our qualifications to migrate over to cingular, and we also do have any att phones here anymore.3)You can cancel your service, but as you are under a contract, the ETF of $175.00 does apply.4)your last option sir is to contact the manufacturer and see...
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Customer lives in Ca. has 2 year contract and smashed his phone,1 line of service and contract is 2 year till aug,2006
Wants to get a new phone.does not want to migrate,unless he has to:
Me:Well sir i can over your options for you 1)you can attempt to attempt to fina phone on your own ,such as insirect locations, web sites, or Auction site or other places.2)Unfortunately sir you do not meet our qualifications to migrate over to cingular, and we also do have any att phones here anymore.3)You can cancel your service, but as you are under a contract, the ETF of $175.00 does apply.4)your last option sir is to contact the manufacturer and see...
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I would have ported in the beginning, however, its an unknown as to the coverage here, so I wanted to wait until I knew for sure I was going to make the switch. If I ported, I would be screwed on my old service.
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just another reason to go to the store to get phones instead of online. now when you go to the store the person you deal with will have to fix a problem that they didn't create and will be aggrivated, whether they show it or not.
was the small savings worth the headache?
not that i am trying to rub it in, but i for one am tired of losing customers to our own website. PLUS i am tired already of this new policy of carrying specific phones online-only. what BS
was the small savings worth the headache?
not that i am trying to rub it in, but i for one am tired of losing customers to our own website. PLUS i am tired already of this new policy of carrying specific phones online-only. what BS
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Worth my 3 hours of time that I didnt have to spare? And 3 hours is probably a conservative estimate. 1 Hour drive each way to the store, then who knows how long to wait in line, and then to get everything setup. Yes it was! Savings? What savings? My guess is the S710 phone is the same $400 price in stores as it was online. Would I rather have gone to a store? Sure, but dont chastize me because I have a busy schedule running a business and all. Thats where an online version of a store is supposed to help, for those people whose schedule does not permit them time to get to an actual storefront.
Is Cingular going to lose me over this? Nope. The only reason they will lose me is if I dont have decent coverage. Am I angry at havi...
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Is Cingular going to lose me over this? Nope. The only reason they will lose me is if I dont have decent coverage. Am I angry at havi...
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first of all, i am sorry you took the tone of my post the wrong way. i was just making a point to OTHER prospective customers to support their local economies and buy in-store.i wasnt chastising you over it. i was just making a point that when online purchase go wrong, it's usually more time that needs to be spent than if you were to have used a day off to pop in to a store and get things done. if you can get your problem resolved without going to a store, then great, i'd be glad to hear that. but the moment you have to go to that store an hour away to have this situation resolved, you just threw your rationale out the window.
i do agree that anyone you deal with SHOULDN'T have an attitude about having to resolve this or any situation, bu...
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i do agree that anyone you deal with SHOULDN'T have an attitude about having to resolve this or any situation, bu...
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Yeah I guess I did take the tone wrong, sorry about that. I agree that you are helpful too! 🙂
As to why the e-store screwed up, my guess is that their system probably just dumped me into the west michigan market, which is served by Grand Rapids, 616 AC, and it pulled a random number from it. There are no B&M stores in 269 that sell Cingular to my knowledge.
My rationale, was that I could get the phone now, and even if its a good number, I was still going to try and port after I tested the coverage. If that required a trip to a store an hour away, so be it, but it would be a few weeks away, and hopefully my schedule less hectic.
Cheers...
As to why the e-store screwed up, my guess is that their system probably just dumped me into the west michigan market, which is served by Grand Rapids, 616 AC, and it pulled a random number from it. There are no B&M stores in 269 that sell Cingular to my knowledge.
My rationale, was that I could get the phone now, and even if its a good number, I was still going to try and port after I tested the coverage. If that required a trip to a store an hour away, so be it, but it would be a few weeks away, and hopefully my schedule less hectic.
Cheers...
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Well today is my big day. Fedex didnt deliver yesterday, but are today. So back to my original question, but with some added info...
I called up Sprint and asked about changing my number from 269-689-xxxx to 269-483-zzzz. They said, sure no prob, no charge. The key being that 269-483 CAN port to cingular!
Soooooooooo, my thought now is to just test the new phone with the out of area number (616-510 something) and assuming good coverage and liking the service 100% (cant imagine I wont) I would then call Sprint, do the number change, and then port that new number over to cingular (probably have to make that long drive?).
Or would you guys and gals (the ones I already owe a drink to!) suggest that I change the cingular number imme...
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I called up Sprint and asked about changing my number from 269-689-xxxx to 269-483-zzzz. They said, sure no prob, no charge. The key being that 269-483 CAN port to cingular!
Soooooooooo, my thought now is to just test the new phone with the out of area number (616-510 something) and assuming good coverage and liking the service 100% (cant imagine I wont) I would then call Sprint, do the number change, and then port that new number over to cingular (probably have to make that long drive?).
Or would you guys and gals (the ones I already owe a drink to!) suggest that I change the cingular number imme...
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Just wait it out and see if you like the service... If you like it, just go to the store and do a port mobile number change, and all you will need is a new SIM. 😁 And YAY new phone! 😁
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