Customer: if you are upset about your bill
Customers...I know sometimes you get a bill in the mail you were not expecting, and I know sometimes you get angry about that, but PLEASE... if you insist upon arguing with your provider about the bill, try to have SOME sort of VALID reason. The most common IDOTIC things I hear are:
1.- "I don't need to look at the call detail, KNOW I didn't talk that much!"... I mean COME ON! if you called in and said "I know i don't have wings, but I KNOW I can fly" do you expect anyone to beleive that either. READ YOUR FREAKING BILL!
2.- "there's a billing error here because my mobil to mobil should be free, and there's some (follow me) charges here. you need to adjust my bill because it's a mistake!"
Unless you personally were one of the programmer...
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1.- "I don't need to look at the call detail, KNOW I didn't talk that much!"... I mean COME ON! if you called in and said "I know i don't have wings, but I KNOW I can fly" do you expect anyone to beleive that either. READ YOUR FREAKING BILL!
2.- "there's a billing error here because my mobil to mobil should be free, and there's some (follow me) charges here. you need to adjust my bill because it's a mistake!"
Unless you personally were one of the programmer...
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trying not to, but having people call in about bill issues today. 😕
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OMG 😲 This sounds as a paper that should be required to hand in to ALL customer when they activate their phones 😈
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they hand out a paper like that in legal terms called terms and conditions with the new cingular, mabe people should read their contract too
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Alright, I gotta defend us customers on this issue. I have had 2 issues in the past (I've been with Cingular and SWB since 2000). Both times, it was either I did not get my free N&W or I didn't get my free M2M. It took nearly a month for both and a few threats before they changed the bill, and yes, it was a billing error. It's kind of easy to tell that it is when you have a charge next to a M2M call.
Another thing, I have a Motorola V400, and, before I had it exchanged under warranty, I would have calls drop and the timer would keep rolling for at least 30 seconds. This only happened a few times that I know of, and even the end button wouldn't stop it. I'd have to hold it down to turn it off or remove the battery. Although, I nev...
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Another thing, I have a Motorola V400, and, before I had it exchanged under warranty, I would have calls drop and the timer would keep rolling for at least 30 seconds. This only happened a few times that I know of, and even the end button wouldn't stop it. I'd have to hold it down to turn it off or remove the battery. Although, I nev...
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