I have had a few dense people tonight. enough to make me wonder of "can't" really means what I think it means.

Cool you are still here.

I just had the funniest escalated call ive had yet.

Customer called in because he was porting his number out and wanted to know what his ETF would be. Since he is in a Telegence market his ETF is not prorated its a standard $150. He claims that 2 people told him it was prorated and that he wouldnt pay the entire ETF. I advised him that if he had a contract that stated this and would fax it to me I would be more than happy to take care of it for him, he didnt want to do this. He ended up escalating and was furious my manager told him the same thing I did, if you can fax us the information we would be happy to take care of it. He wanted to escalate to her manager which in our call center there isnt one above min...
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He's a good customer... but he's porting OUT his number? Maybe it's just me, but something sounds a little off with that 🤣

He says in 3 years he WAS planning on coming back to our company but for now he had to port his number out because we don't get reception at his college 🙄

I guess he needed something to back up his claim of being a "good customer" 🤣

Yeah. Real good customer. 🙄 In our region we don't prorate the ETF. He even stated it says on his contrace it was $150 and he STILL wanted us to credit him because some phantom rep told him that it was prorated.

er contract not contrace (im ready to go home. :cry🙂

Whataya mean go home?Weren't you late this morning? 🙂

Yes I was half an hour late...DAMN EQ! 👿 Its not like my old job though, I don't have to stay late cuz I came in late. 😁

Amen then.Slightly less than 2 hours left for me today.Yay 😁

7 mins 😁 😁 😁 😁 😁 😁 😁

Dadgum your lucky.Have a good evening then. 🙂

Thank you! You too. I'll be back tomorrow then three days off WOOOHOOOOO!!!!!!!!!!

Goodnight Get it was nice seeing you on here again. 😁

Goodnight.See ya tomorrow.

please help me leave your company without paying.... If only customers though of what they were asking us to do. How would giving him anything help us?? He is gone regardless.

They don't think that's the problem. Most people don't in a situation where they are angry though so I guess I can kind of understand. 🙄

Shayby said:
They don't think that's the problem. Most people don't in a situation where they are angry though so I guess I can kind of understand. 🙄

I think you've hit the nail on the head. angry people, even those that normally are fairly intelligent, often don't think straight until they have calmed down for a while, and even then, it often takes the verbal equivalent of slapping them upside the head.
And then there are the people that outright lie to us and refuse to admit it even after they are caught. I had one guy escalate to me saying he got his phone a month ago, and I had to tell him outright, "sir, I talked to you myself a month ago about this same exact phone, and even then it was 6 mo...
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ROFLMAO wow people are out there sometimes.

I can understand being upset and not hearing what is being said to you (even though it makes me sooooo angry) thats why I just let them vent, but if you're gonna lie to me expect no sympathy.

Trust is 95% of any relationship. 😁

What's the other 5%?