Things to DEF call CS about....
1) Enter PUK code. (this is not the same as your sim card number, childs birthday, etc.)
2) Lost/stolen phone. (you are responsible for any charges incurred until you report the phone lost/stolen to CINGULAR)
3) Add/remove features from account (this goes for rate plans too)
4) Troubleshooting the phone. (please dont think you can do this on your own then get mad at me because something is no longer working)
5) You read One of "you know who's posts" and actually believe him.
Thanks for reading. đ
2) Lost/stolen phone. (you are responsible for any charges incurred until you report the phone lost/stolen to CINGULAR)
3) Add/remove features from account (this goes for rate plans too)
4) Troubleshooting the phone. (please dont think you can do this on your own then get mad at me because something is no longer working)
5) You read One of "you know who's posts" and actually believe him.
Thanks for reading. đ
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If your phone is emitting sparks, or leaking a stinky black goo, it's a good bet you're going to needs customer care.
However, do NOT, unlike my last customer, call in on your malfunctioning mobile phone. This is what he sounded like: "Muh foh nuh wukkin, Ahm trahn caw ow ani sedlah caw fowfih oh sumfin'..." Oh, and while we're on the wish list here, SPIT OUT THE GRITS BEFORE ATTEMPTING COMMUNICATION! Sheesh... đ
However, do NOT, unlike my last customer, call in on your malfunctioning mobile phone. This is what he sounded like: "Muh foh nuh wukkin, Ahm trahn caw ow ani sedlah caw fowfih oh sumfin'..." Oh, and while we're on the wish list here, SPIT OUT THE GRITS BEFORE ATTEMPTING COMMUNICATION! Sheesh... đ
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Aleq, if the phone is emitting sparks or leaking a stinky black goo id say an exorcist is more whats need then a care rep. đ
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Shayby said:
Aleq, if the phone is emitting sparks or leaking a stinky black goo id say an exorcist is more whats need then a care rep. đ
What?! They don't include the "Power of Christ Compels You" module in Cingular training? What are they THINKING? đŗ
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Aleq said:Shayby said:
Aleq, if the phone is emitting sparks or leaking a stinky black goo id say an exorcist is more whats need then a care rep. đ
What?! They don't include the "Power of Christ Compels You" module in Cingular training? What are they THINKING? đŗ
Um...they are thinking that religious training in the job (unless its like a church or something) is forcing your beliefs on somene and its illegal?!?
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Shayby said:Aleq said:Shayby said:
Aleq, if the phone is emitting sparks or leaking a stinky black goo id say an exorcist is more whats need then a care rep. đ
What?! They don't include the "Power of Christ Compels You" module in Cingular training? What are they THINKING? đŗ
Um...they are thinking that religious training in the job (unless its like a church or something) is forcing your beliefs on somene and its illegal?!?
Hon, when a ninth circle, fifteenth level mobile phone demon comes whoopin' outta that handset, the last thing anyone is worrying about is a lawsuit, y'know? You could try casting 'em out with the power of ...
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How about I just call you and let you handle it? You seem to know everything that would be needed to take care of it.
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Heck no, man, those things are scary and make me burp sulphur for DAYS! Besides, TMo exorcism routines might not work on Cingular demons, especially using GSM tactics on a TDMA beastie... đ
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Aleq said:
Heck no, man, those things are scary and make me burp sulphur for DAYS! Besides, TMo exorcism routines might not work on Cingular demons, especially using GSM tactics on a TDMA beastie... đ
Neeeeeeeeeeeeeeeeeeeeeeeeeeeerd!
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Aleq said:Oh, that sizes you up perfectly. A 3'0" black man.
Whatchoo talkin' 'bout, Willis? đ
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Ya got me, and here I was so careful trying to pass myself off as a tall blonde hunk... đ¤Ŗ
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Mariposa322 said:
I think I'll put a Rowan Tree branch on my phone just in case đŗ
Garlic clove under the battery couldn't hurt either... or maybe it could, never mind! đ˛
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đ The Sony Ericsson T226 (hellish device that it is) has been known to do such things. It's PO'd for being such a piece of crap đ
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Aleq said:Translation: "Timmy's in the well! Go get help, Lassie!".
If your phone is emitting sparks, or leaking a stinky black goo, it's a good bet you're going to needs customer care.
However, do NOT, unlike my last customer, call in on your malfunctioning mobile phone. This is what he sounded like: "Muh foh nuh wukkin, Ahm trahn caw ow ani sedlah caw fowfih oh sumfin'..." Oh, and while we're on the wish list here, SPIT OUT THE GRITS BEFORE ATTEMPTING COMMUNICATION! Sheesh... đ
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muchdrama said:Aleq said:Translation: "Timmy's in the well! Go get help, Lassie!".
If your phone is emitting sparks, or leaking a stinky black goo, it's a good bet you're going to needs customer care.
However, do NOT, unlike my last customer, call in on your malfunctioning mobile phone. This is what he sounded like: "Muh foh nuh wukkin, Ahm trahn caw ow ani sedlah caw fowfih oh sumfin'..." Oh, and while we're on the wish list here, SPIT OUT THE GRITS BEFORE ATTEMPTING COMMUNICATION! Sheesh... đ
Of course, it's all so very clear now! Sure hope he managed to get out of that well on his own, 'cuz I told him to call back on a landline (and can we discuss at length s...
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Shayby said:
Start a thread on "What is a Landline?"
Derrrrr, otay, beecuz im liking to be lookin stoopid, yup yup, me... Pass! I just want my blinking red button activated--the one that causes cell phone batteries to explode with lethal force... đ
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Duh you wouldnt actually be asking what a landline is, you would start an explanation thread of what a landline is....and omg I wish we had one of those buttons. âšī¸
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I never said I looked for it, I said I wanted it. âšī¸
I don't think they will ever give one to me though. đĸ
I don't think they will ever give one to me though. đĸ
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Shayby said:
I never said I looked for it, I said I wanted it. âšī¸
I don't think they will ever give one to me though. đĸ
When you have attained the correct rank, the Illuminati of Customer Service will grant you the coveted Blinking Red Button of Customer Resolution(tm)... đ
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And what exactly is the "correct rank"? Just for my knowledge of course. đ
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You will know when you attain it, for a mindnumbing feeling of peace and calm shall overtake you, your stats will always be in line with expectations, your quality scores will become transcendent and you will be wishing you were dead at every minute. At this time, the Blinking Red Button appears to you, probably to keep you from going completely postal...
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Aleq said:
You will know when you attain it, for a mindnumbing feeling of peace and calm shall overtake you, your stats will always be in line with expectations, your quality scores will become transcendent and you will be wishing you were dead at every minute. At this time, the Blinking Red Button appears to you, probably to keep you from going completely postal...
One question for you...when was the last time you saw your psychiatrist? đ đ
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Shayby said:Aleq said:
You will know when you attain it, for a mindnumbing feeling of peace and calm shall overtake you, your stats will always be in line with expectations, your quality scores will become transcendent and you will be wishing you were dead at every minute. At this time, the Blinking Red Button appears to you, probably to keep you from going completely postal...
One question for you...when was the last time you saw your psychiatrist? đ đ
My psychiatrist and I are one, since I grilled him and ate him... đŗ My costs are less and I never need to know what he'd say, since he's talking right inside my head all the time now--everybody should have the...
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Actually, I get headaches from the tannins in red wines and beans give me gas--I just did the slow smoked barbecue route and boiled up a mess of greens to go with... oh, and cornbread. He was a chunky kind of a fatboy type, it seemed more appropriate... đ
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No problem. Its just Aleq is very good at making me sick all alone. No help needed trust me...
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Tut, tut, dear, just because you didn't MEAN to start the avalanche when you threw that first snowball doesn't mean you can duck out on the ultimate responsibility... đ
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I didn't throw anything, I was giving helpful information to customers everywhere. đ
You twisted it into your own little ploy to take over the demons in the phones.
You twisted it into your own little ploy to take over the demons in the phones.
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đ If your phone has transformed into a tiny robot and started shooting at you with a laser, that's our warranty depts problem don't call customer service đ All we can advise is to turn the damn thing off đ
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Look Revan is corrupting us Jackie. We never would have thought of something like that if not for him. đ¤
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Not getting any text messages or voice mail indication for about three days then they all pour in at once. It's not like it will be rolved by calling care anyway.
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đŗ Sounds like an incorrect message center number, or voice mailbox number. Most customers don't know what those are so those would be legitimate reasons to cal in.
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6) If you're calling in for troubleshooting, and you don't have the phone, don't bother calling I can't troubleshoot a phone that niether one of us has.
Which leads me to number
7) Don't call in on the device you want me to troubleshoot. (When I tell you to turn off the phone, and that you do so by pushing and holding the red phone button, or top button if its a nokia, WE WILL GET DISCONNECTED!!)
Which leads me to number
7) Don't call in on the device you want me to troubleshoot. (When I tell you to turn off the phone, and that you do so by pushing and holding the red phone button, or top button if its a nokia, WE WILL GET DISCONNECTED!!)
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Ah yes, and let's not forget: Please do not either SCREAM AS LOUD AS YOU CAN into the phone, likewise do not bury the phone in your cheek and mutter as though you were trying not to let the warden hear you discussing escape plans. It just makes it difficult for us to communicate with you, and if you get cheesed off because we ask you to repeat yourself, please at least consider that it might be YOU who is unintelligible, rather than us being deaf, thanks so much...
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It gives me a headache, especially the ones who aren't even mad, just naturally LOUD... I've got the volume down to minimum and they STILL hurt my ears! How do these people get along in real life without being beaten senseless on a regular basis? đŗ
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Thats probably why they don't realize how loud they are, they got beat so much they have no hearing left and cant realize the volume of thier voice.
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The naturally loud ones are tolerable.The ones I can't stand are the ones other people can clearly hear , in a very busy call center , from 25 ft awa đŋ y.
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Ack, tell me about it! The last thing I need when I'm calming down a pissy customer is to have them hear every detail of YOUR escalated call that you aren't handling NEARLY as well as I'm handling mine! Any customer care rep who's yelling at a customer has already lost... get a grip, get professional, and stop shouting at your customer! They're all annoying, we all have to deal with them, don't make the rest of us listen to how badly you do your job... (Whoa, speaking of Blinking Red Buttons(tm)!)
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It wasn't a matter of doing a poor job with the escalation.The cust just did not want to hear the truth.I guess he thought that he could scream me into submission.But as TheNoGuy says "No phone/fon/fone for you!"
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Screamers--I love telling them, in a quiet, level tone "Mr. Customer, I am unable to assist you as long as you persist in raising your voice in such a manner. I have requested that you desist several times and you have not done so. I am disconnecting this call, and suggest that you contact us again as soon as you have regained your composure and are able to conduct business in an acceptable fashion." Translation: "Time out, NOW!" đ¤Ŗ
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You are correct.I kept my voice low and my tone soft.Eventually my OM walked over and told me to release.He was the one that was off in the distance and could clearly hear what the customer was screaming.
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After all, customer education is a major portion of our job mandate, and one of the things they DEFINITELY need to learn is how to conduct a civil discourse with a CC rep... đ
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Aleq said:At least you don't have CC customers invading your "bubble of contentment" like I do.
It gives me a headache, especially the ones who aren't even mad, just naturally LOUD... I've got the volume down to minimum and they STILL hurt my ears! How do these people get along in real life without being beaten senseless on a regular basis? đŗ
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muchdrama said:Aleq said:At least you don't have CC customers invading your "bubble of contentment" like I do.
It gives me a headache, especially the ones who aren't even mad, just naturally LOUD... I've got the volume down to minimum and they STILL hurt my ears! How do these people get along in real life without being beaten senseless on a regular basis? đŗ
"Bubble of contentment?" Where do I sign up for one of those? Best we manage around here is a "vague area where things are not immediately lifethreatening..." đ
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Aleq said:I enforce my bubble of contentment with an iron fist. I've told customers "Please!", and waived them off as t...muchdrama said:Aleq said:At least you don't have CC customers invading your "bubble of contentment" like I do.
It gives me a headache, especially the ones who aren't even mad, just naturally LOUD... I've got the volume down to minimum and they STILL hurt my ears! How do these people get along in real life without being beaten senseless on a regular basis? đŗ
"Bubble of contentment?" Where do I sign up for one of those? Best we manage around here is a "vague area where things are not immediately lifethreatening..." đ
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đĄ That's one thing that pisses me off. Why would you call in with a phone issue...ON THE DAMN PHONE?!?!?! đŗ
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Now I could understand IF the IVR didn't say IF YOU ARE CALLING FOR TROUBLESHOOTING YOUR PHONE PLEASE HANG UP AND CALL BACK FROM A DIFFERENT PHONE!!!!!!!!!! But it does so I get so angry with that. đŋ
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The cust dropped before I could take the escalation , but would a "vehicle going through the phone"(reps words) , be a good reason to transfer to Care?
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I'm not sure.All I could get from the rep was that the phone was on the floor , and a vehicle went through it.I had to have her spell vehicle , just to be sure.I really wish the cust had stayed on , that would have been a fun escalation. đ
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That would have been hilarious. Now im gonna be trying to figure that out for the rest of the night. Thanks Get đ
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Quite welcome.I'll also be trying to make semse of it.If you come up with an answer , please let me know. đ
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