Mis-information
Am I the only rep who's life is made a complete living hell half the time because a customer was told something completely wrong? I've had so many customers today, mad because someone lied to them, and now I'm trying to explain it to them and all they say is "so and so told me this, now do it!" My god people, if you dont know the answer ask someone, dont just pull things out of your butt 👿 👿
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I'm tellin ya. it's bad that some customers aren't smart enough to comprehend certain billing aspects but you can't dog all of em if the problem is what they were told AND it's documented in their acct notes. I didn't sign up to babysit my coworkers. I totally agree.
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I'm usually not the angry type, but today, man, been the day from hell 😕
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drumminf00l said:
I'm usually not the angry type, but today, man, been the day from hell 😕
Try being the Manager on the ISQ help desk taking the calls. 😳
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But some reps enjoying things coming out their butts! Like the Anal-dwelling butt monkey! 😁
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sometimes it's not even that the customer was lied to, it's just that the customer is a liar and decided to make up some random numbers so they can get some free stuff.
there was this one customer that spoke to my brother (who's cube is next to mine) and he told her that he couldn't get her activation fee waived and he couldn't get her free shipping, so she hung up on him. then she called back and happened to get the kid that sits across from me and she told him that "the last rep she spoke to said that she could have free shipping and no activation fee"
so basically some people just make it up to try to take us for all that we're worth. yeah for dicking over the telesales department!
xoxo
there was this one customer that spoke to my brother (who's cube is next to mine) and he told her that he couldn't get her activation fee waived and he couldn't get her free shipping, so she hung up on him. then she called back and happened to get the kid that sits across from me and she told him that "the last rep she spoke to said that she could have free shipping and no activation fee"
so basically some people just make it up to try to take us for all that we're worth. yeah for dicking over the telesales department!
xoxo
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I am that kid who sits next to liam, and she was verry fussy... saying she should get free shipping on a sim card, I told her that I would do it, but then she tried getting free PRIORITY shipping, I mean, c'mon, this lady didn't know when to quit!
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ummm...isn't that what the info notes are for? to avoid scamming ourselves, while providing a backlog of previous calls?
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yeah i remember that lady.. what a liar.. im going to include a blushy face just because. 🤭
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i'm angry if provoked. customers, coworkers, whoever can't seem to get it right. and you're correct; today seems like one of those days. you just touched a nerve there with your first statement. i feel ya.
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drumminf00l said:
Am I the only rep who's life is made a complete living hell half the time because a customer was told something completely wrong? I've had so many customers today, mad because someone lied to them, and now I'm trying to explain it to them and all they say is "so and so told me this, now do it!" My god people, if you dont know the answer ask someone, dont just pull things out of your butt 👿 👿
Nope. Alot of us good reps get these calls. The misinformation is getting worse because ppl are too lazy to look into the issue and take two seconds to read the notes and P&P's. When there is misinfo spotted just apologize to the cust and advise them to start taking names and employee num...
(continues)
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Not necessarily a good idea to advise them to get name and employee ID numbers. I only give out my last name because I don't want to lose my job. Being a former AT&T emp. don't think I didn't put up one heck of a fight!! The only reason I started was bc I started to get unresolved calls. (NObody unresolves me for ANYthing) So I finally gave in but now I say it so fast that no one really understands me anyway. Makes me uncomfortable when they call me by my last name. As for employee numbers, Yeah whatever. you can have my number cuz there's no way you can get my address from that.
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I've been giving wrong info before from reps. And you can't blame me for not checking 1st, because I'm the type of person that'll research everything before calling. I'll even ask to confirm their misinformation and tell them on this website or in this brochure it says this. Usually, I just think they're idiots and don't really expect to get that service, but, it has happened.
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I am SO sorry for that. I apologize for the co-workers of mine who won't take the extra time to find out the right answer for you.
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