Poor Customer.... Throws phone @ mom!
Just got off a call with a customer.
Basicly had to explain why her bill is so high and also explained why the TV ads don't apply to her until she migrates to Cingular.
Details not important.
So customer now understands and wants to migrate. Past due balance on the account so cust wants to pay the bill first.
As I'm getting the credit card info I hear the girls mother in the background asking why the bill is so high, Cust tells her mom that she will tell her later and that she doesn't want to talk about it now.
*This point I keep quite and listen!*
Mother: I want to talk to him!
Daughter: No mom, He's already explained it to me! He doesn't want to explain it to anyone else!
Mother: Give me the phone, I want to talk...
(continues)
Basicly had to explain why her bill is so high and also explained why the TV ads don't apply to her until she migrates to Cingular.
Details not important.
So customer now understands and wants to migrate. Past due balance on the account so cust wants to pay the bill first.
As I'm getting the credit card info I hear the girls mother in the background asking why the bill is so high, Cust tells her mom that she will tell her later and that she doesn't want to talk about it now.
*This point I keep quite and listen!*
Mother: I want to talk to him!
Daughter: No mom, He's already explained it to me! He doesn't want to explain it to anyone else!
Mother: Give me the phone, I want to talk...
(continues)
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HAHAHAHAHA That is soooo funny! How do you keep yourself from not laughing your ass off out loud?! LOL! HAHA That's sooo funny! Poor mother though, she's paying for her daughters bill and the daughter is giving her mom lip... Nonetheless, freakin funny! HAHA Thanks for the laugh, Correction! LOL 🤣
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Oh its was simple not to laugh. I didn't want to draw attention to myself because I was dreading talking to the mother. I got the daughter accepting the $300.00 bill! I knew mommy dearest wasn't so accepting 😈
And then when the phone hit the floor I was to stunned to laugh 😁
I sure did start laughing once the call disconnected thoguh 🤣
And then when the phone hit the floor I was to stunned to laugh 😁
I sure did start laughing once the call disconnected thoguh 🤣
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am I the only one who thinks that a teenager who racks up a $300 bill and throws the phone at mom deserves only one thing: to pay for for her next cell and plan.
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well one thing that sucks is the mom will call back and you will have a repeat call !
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Nope I won't 😁 😁 😁
I'm Blue TDMA. They don't track repeat calls for Blue yet 🙂
I don't think they can 😎
I'm Blue TDMA. They don't track repeat calls for Blue yet 🙂
I don't think they can 😎
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HeroPsychoDreamer said:
HAHAHAHAHA That is soooo funny! How do you keep yourself from not laughing your ass off out loud?!
I bet it's called the mute button...at least with us....sometimes you can't help but share and give everyone else a good laugh too 🙂
Do ya'll ever send screen shots of customers accounts to eachother with really unusual things you see?
Like someones name that has every letter in the alphabet in it? Or how about yesterday a girl on my team took care of a Mr. Phisch Frye. yes...pronounced ""Fish Fry"....aparently he had a pretty good attitude about it, and joked with her a bit about it 🙂 Or share those accounts that you are so shocked and or amazed about something that you c...
(continues)
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Did you note the account, in case they try to file a claim for the phone that got bounced on the floor? It sounds like ffrom the daughter saying "@!$# cell pohnes" she was on hers, so you never know, might file claim prior to migration. 😈 😈 😈
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austin316 said:
Did you note the account, in case they try to file a claim for the phone that got bounced on the floor? It sounds like ffrom the daughter saying "@!$# cell pohnes" she was on hers, so you never know, might file claim prior to migration. 😈 😈 😈
Dude, chill out. What are you, the cingular security force? Rules are made for people who don't know how to do the right thing.
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She was on her phone.
Doesn't matter because she needs a new plan. So she has to migrate to Cingular and get a new phone.
Doesn't matter because she needs a new plan. So she has to migrate to Cingular and get a new phone.
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Correction said:
She was on her phone.
Doesn't matter because she needs a new plan. So she has to migrate to Cingular and get a new phone.
First off , to the other reply, i said as to noting since some people don't follow the rules, and customers - god forbid sometimes don't tell the truth about stuff that happens.I've also seen customers do a WEXm then sell the phone perhaps to someone eho wants to stay blue, and if it was phys dam. then they will see a fee on their last prorated bill, which will be fun to review as is!!!!
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I had a coworker have something almost as funny as that one:
Old woman calls in to activate her phone from a landline. Standard procedure. The rep gets everything activated and tells the old woman she's going to put her on hold and call her cell phone. She puts her on hold and calls the cell phone. The woman never picks up. She goes back to the original line and says:
"why didn't you pick up?"
Old woman: "It started vibrating so I threw it across the room"
Rep:"Where is it now?"
OW: "It's in pieces in the corner."
Some people just don't need to have cell phones.
Old woman calls in to activate her phone from a landline. Standard procedure. The rep gets everything activated and tells the old woman she's going to put her on hold and call her cell phone. She puts her on hold and calls the cell phone. The woman never picks up. She goes back to the original line and says:
"why didn't you pick up?"
Old woman: "It started vibrating so I threw it across the room"
Rep:"Where is it now?"
OW: "It's in pieces in the corner."
Some people just don't need to have cell phones.
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What a funny call. My thing is if you can't pay for a cell phone by yourself then you shouldn't get one! SO- if I ever have a teen that wants a cell phone I would make them get a darn job.
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