rathofbuns said:
jramossteel, thanks.

Follow-up question:

I have a friend who works for an indirect dealer. Can I get the phones through him, and then call or go into a direct store and have the discount applied? (I would imagine this would be OK since if I had a Cingular account before I started working for the employer, they'd still apply the discount).

Thanks again.

Hello No, thats like having your cake and eating it to, you either do it all through the same or not at all.And i can tell you thats the setiment of most store reps i know as well.You are not willing to give that commision by buying the phone from a corp. rep, but you want their help,taking time away from another sale and commsion...
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Just a response I'd expect from a corp sales man

Floyd said:
Just a response I'd expect from a corp sales man

No i'm not a corp. sales man, but i respect what they do, and for that reason what he asked was stupid, he wants his friend to get the comission off buying new phones, then wants a corp. rep to take tie away from his job, where he works on commision to help out for free out of the goodness of his heart, and losing time he could be selling a service to someone else.

So let's see the indirect dealer benefits with the commsion, the customer benefits by getting the discount, and the corp. gets what-nothing, in fact he loses money.like i said Dream On!!!!

He has to call in to a BMG department in order to get the discount applied, and, guess what, we don't work on commission. So I would tell him to go through the indirect dealer friend and then call in to get the discount applied.

Draynen said:
Speaking as a rep who is in business end user care, I would like to point out that as long as he had a FAN to add to the account, I don't care where the phones were purchased. We just add them on and apply the discount. So, to sum all of this up: Get the phone where ever you want, pay as little as possible, then give us a call for your monthly service discount

800-932-9775 should be the direct line for BEUC

Yeah and part of your job no problem, this OP wants to buy at his friends ind. store, then expected a corp. store employee to apply the discounts for him, which is not gonna happen,thats the difference.

Why not? As a cingular employee, it is the store reps job to assist the customer, as long as he is making a reasonable request, we are supposed to provide our customers with service.

-OR-

Boo hoo, some store rep who probably has the same base pay as me per hour and who also has the opportunity to make comissions doesn't want to take three minutes out of his busy scheldule to put a 5 digit number on an account.

Its not the store reps job to help a customer, that why there is a place called customer care.A store rep's job is to sell the product and generate revenue through sales.

And that "3" minutes that you say it takes, is wildly understimated, and yes thats not his job, he would only do it if he was creating an order for sales, and put if on while writing up the order, so why should he lose money, cuz the customer wants our helps but not our prices, piss on him, if he does not like he can call to get it done, or go somewhere else, its just that simple.
You say boo hoo, how many times how you said, i won't go to lunch today or i'll work throguh my brak to help a customer- uhh never, so don't judge. unless you are willing to do something equal...
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austin316 said:
Its not the store reps job to help a customer, that why there is a place called customer care.A store rep's job is to sell the product and generate revenue through sales.

And that "3" minutes that you say it takes, is wildly understimated, and yes thats not his job, he would only do it if he was creating an order for sales, and put if on while writing up the order, so why should he lose money, cuz the customer wants our helps but not our prices, piss on him, if he does not like he can call to get it done, or go somewhere else, its just that simple.
You say boo hoo, how many times how you said, i won't go to lunch today or i'll work throguh my brak to help a customer- uhh never, so don't judge. unless y

...
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good then take off then we don't need you as a customer, you ain't nothin we could replace in afew seconds.

and you know about VZW employees cuz how? you work for them, thats tells me you won't use your own product, you do suck hard!!!!

If you don't like my attitude, report me to my boss !!!!!!!

austin316 said:
good then take off then we don't need you as a customer, you ain't nothin we could replace in afew seconds.

and you know about VZW employees cuz how? you work for them, thats tells me you won't use your own product, you do suck hard!!!!

If you don't like my attitude, report me to my boss !!!!!!!

Wrong again, jack a$$. I do not work for VZW. I work in director level management in the beverage industry. I simply have alot of experience with both carriers. My personal wireless phone is through VZW and my business phone is through Cingular. And if you are representative of the attitude of your whole company, I just might take my business line to VZW as well. You are setting an extre...
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austin316 is a moron.

"Pay no attention to that man behind the curtain".

texaswireless said:
austin316 is a moron.

"Pay no attention to that man behind the curtain".

This coming from an indirect"authorized" dealer- 1 step above the ****roach, the ones who sells plans without knowing what they are, the ones who charge you a person penalty fee if you interupt the service for any reason within the first 180 days, so you can pocket the money.

Yeah people really trust you 🙄 🙄

Well, when you start posting some actual facts you may trash me. I personally don't care what you think of me, but your posts about many subject on this board have been misleading and false.

texaswireless said:
Well, when you start posting some actual facts you may trash me. I personally don't care what you think of me, but your posts about many subject on this board have been misleading and false.

Oh please you would not real info if you bit your texas arse.The fact is you are not a "real" rep, not a real cingular salesmen, just someone who was not good enough to have a corp. store, just a knock off, how many customers complain about dealers, who don't know jack, i'm really take and trust info from a wannabe salesman. 🙄 🙄 🙄

hahahahahahaha.

Not good enough for a corporate store? I wasn't aware they were handing them out.

Welcome to phonescoup. Glad you have become the latest court jester.

Good evening.

I don't think being reported to your boss is what you need. I think you need a good beating.

Nope, I have to disagree with that, in our job description upon applying for the h=job it states customer service and sales... And On the other side of that, it takes us a wee bit more the 5 minutes to do the business discounts, because there is paperwork that the store needs to keep for audits, there is an online form to fill out and proof of employment to copy. BUT shame on you, Austin, don't assume that the "sales reps" are customer service reps too.

Can the FAN # be added over the phone on the orange side, or would you have to go to the store location?

It can be added over the phone. I just got mine applied to my account yesterday, and I called in to get it done.

Ok, thats what I use to do for customers with ATTWS. I called up Cingular and this jerk told me I would have to got to the store. I'm about to call back.

What department did you call?

My wife works for Convergys but not for the Cingular part are they elgible for a discount?.

Thanks in advance 😎

Yes, you just need to talk to your telecom manager and get the FAN number to get it applied to your account.

I just called in to BEUC blue. I was then transferred to the orange side. i was on hold for 7 min, but I got a meeting to attend at 1:30pm est so i hung up.

Yeah, just stick to that route, you should get to the correct department.