Our phone tree sucks
everytime i try to transfer a customer to what i would think to be the right person, it always ends up being some other department.
me - "hello, this is liam with telesales, is this NBO?"
rep1 - "no, you've got the wrong department"
me - "do you have their number?"
rep1 - "no, i only have a speed dial for them"
me - "can you connect me to them?
rep1 - "sure thing, hold one minute"
me - "thanks"
***************hold**************
rep2 - "thank you for calling cingular...."
me - "hello, this is liam with telesales, is this NBO?"
rep2 - "no, you've got the wrong department"
.....and so on and so forth......
is it so much to ask to have an updated phone list? i mean, come on here, i'm just trying to do my job.
i think ci...
(continues)
me - "hello, this is liam with telesales, is this NBO?"
rep1 - "no, you've got the wrong department"
me - "do you have their number?"
rep1 - "no, i only have a speed dial for them"
me - "can you connect me to them?
rep1 - "sure thing, hold one minute"
me - "thanks"
***************hold**************
rep2 - "thank you for calling cingular...."
me - "hello, this is liam with telesales, is this NBO?"
rep2 - "no, you've got the wrong department"
.....and so on and so forth......
is it so much to ask to have an updated phone list? i mean, come on here, i'm just trying to do my job.
i think ci...
(continues)
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It's not cingular. The same things happens at VZW. It's easier to find weapons of mass destruction in Iraq than it is to find the right department to assist a customer. 😕
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well, at least they don't just hate me. they seem to hate everyone.
i just don't see why it's so hard to get us an updated phone list, i called one number earlier and it's a completely dead line.
it's so stupid it gives me a headache.
xoxo
i just don't see why it's so hard to get us an updated phone list, i called one number earlier and it's a completely dead line.
it's so stupid it gives me a headache.
xoxo
...
It's especially frustrating because they want us to get the customer's issue resolved quickly and the first time they call...but you can't find the help you need to get the customer's issue resolved.
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see the big problem is half the customers that i deal with only got to me because the couldn't get to anyone else without entering in a bunch of numbers or by ACTIVELY listening to the prompt menus. then they're all mad that i can't help them with the problem they have and transfer them.
it's completely rediculous. there has to be a better way to do things around here. part of it is definitely the company's fault, but i do take into consideration the fact that a lot of customer's don't want to take the time to get through the menus.
xoxo
it's completely rediculous. there has to be a better way to do things around here. part of it is definitely the company's fault, but i do take into consideration the fact that a lot of customer's don't want to take the time to get through the menus.
xoxo
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