hey, business is business, people who work for Cingular say the same thing to people who are upset with Verizon, its just business, nothing personal

Be wary of the ATT digital customers because they were given a lot of freebies by ATT and expect everything free and thrown in on their new service.

Be wary of us AT&T digital customers who expect logic and intelligence applied to a situation rather than a non-changing script read to us in a bombay accent by a rep who claims their name is [I kid you not] "John Smith". :[

cingular systems are different than atts. account changes cannot be made until the phone number is activated by the customer. so if a customer is migrating, on the cingular end, a 'tentative' billing account is set up with their att number attached. until it is activated, there is nothing that can be changed on the account. if you dont get your equipment, or refuse the shipment, until it is noted and received back in the ware house there is nothing that can be done as far as getting you other equipment sent out. your expectations and what can actually be done by the rep appears to be two different things.

let me reply to the comment with the bombay accent we do not outsource att did and we have to keep those people until that contract ends so you blue person the company that your coming from hired the foreigners for cheap wages because they went broke giving you bitching ass to much for free .so when you call cingular and you have a orange phone you get an english speaking person when you call from an att blue handset you get "john smith " in India ! so get your **** straight before running you mouth 😲

Unfortunately....if you want GSM, Verizon can't help you. lol..get the pun there?

no, sorry I dont...

Oh I'm sorry...pun:a play on words intended for a humorous result

ok, smart guy, I know what that means, just didnt get the GSM thing, ok, I know VZW uses CDMA, and Cingy uses GSM, was that the pun? Thought the joke was something more than that.

I learned that back in the high school days. 🙄

Excuse my being rude, but how many times have I heard people complaining about the merger...at least 400 and I help my customers as much as I can on the phone, but complaining about it on phonescoop doesn't do any good. And no offense, but verizon is just as bad...from personal experience.

I said unfortunately..that's the joke...get it? I didn't think I would have the explain myself. lol. Jokes aren't quite as funny that way.

sorry, just didnt think it was funny, no offense, thought maybe the joke went over my head but I guess it didnt, it just wasnt funny.

Well, I guess that Cingular can help you with things, unless its CDMA!


See, its just not a good joke

It was over your head.

wfine81 said:
sorry, just didnt think it was funny, no offense, thought maybe the joke went over my head but I guess it didnt, it just wasnt funny.

Well, I guess that Cingular can help you with things, unless its CDMA!


See, its just not a good joke

Look everybody, that horse is down and not moving! Let's get sticks and hit it a whole bunch! WHAP! WHAP! 🙄

Aleq said:

wfine81 said:
sorry, just didnt think it was funny, no offense, thought maybe the joke went over my head but I guess it didnt, it just wasnt funny.

Well, I guess that Cingular can help you with things, unless its CDMA!


See, its just not a good joke

Look everybody, that horse is down and not moving! Let's get sticks and hit it a whole bunch! WHAP! WHAP! 🙄

Bad horse! Bad, bad, bad!!! WHAP!

Lol 🤣

You two, get back to work, quit beating a dead horse... 😁

jramossteel said:
You two, get back to work, quit beating a dead horse... 😁

Better than beating the other thing.

muchdrama said:

jramossteel said:
You two, get back to work, quit beating a dead horse... 😁

Better than beating the other thing.

Sez you! 😲 🤣

😳 I am just gonna pretend like I did not see that 🤭

jramossteel said:
😳 I am just gonna pretend like I did not see that 🤭

Kinda hard to do when you're eyebuggin' and blushing, missy... 😛

True, but that was scary 😢

jramossteel said:
True, but that was scary 😢

I bet you're fun to take to a horror movie... 😉

Aleq said:

jramossteel said:
True, but that was scary 😢

I bet you're fun to take to a horror movie... 😉

"Attack of the Beating Beaters".

Ha ha pick on the girl, like always.

ok, I respect your personal experience, really I do, no company is perfect, we have lost customers to Cingy and you have lost customers to VZW, its just a fact, I think the reason Cingular has so many customer complaints is defiantly because of the merger, but I think that they have done an excellent job considering, give them (you) two years and I think the customer complaints will drop.

2 years.. yes -- because the people like me who paid the extra buck for AT&T just to have good service will migrate elsewhere. 🙂

I couldn't even finish my migration with Cingular if I wanted to (and I spent over 7 hours in the past few days on the telephone and 3 hours in a store today trying to do just that) -- because my migration is in limbo... and I can't get anyone to free up my number or whatever it is they need to do to allow the store (and I mean Cingular owned store -- not agent) to activate a phone for me on the spot.

I am told I have to wait for the model of phone that I don't want, that is continuously "being shipped" (but never arrives), before I can do anything more. By Cingular's support own estimates --- it will be we...
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Part of your issue could be that the 6230 is discontinued and a new version is imminent. They might be waiting to ship the new version. I am sure no one told you if that is the issue. Just a guess on my part.

Sorry you are having issues. You should not have to deal with them. I hope if you stay you will go directly to a premier agent or corporate store first in the future. Many bumps in the road can be avoided in a face to face situation.

Good luck.

texaswireless said:
Part of your issue could be that the 6230 is discontinued and a new version is imminent. They might be waiting to ship the new version. I am sure no one told you if that is the issue. Just a guess on my part.

Sorry you are having issues. You should not have to deal with them. I hope if you stay you will go directly to a premier agent or corporate store first in the future. Many bumps in the road can be avoided in a face to face situation.

Good luck.

just like the 7610 that cingular had for what like 1month? pathetic

NO we carried the 7610 for a lot longer than that, there was just no market for it really, everyone loved the features but hated the look. ☹️

jramossteel said:
NO we carried the 7610 for a lot longer than that, there was just no market for it really, everyone loved the features but hated the look. ☹️

no, it was not even listed as for sale in california for more then a month, the only time i could actually see the phone was if i entered a NY zip code, so there isnt a market for the 7610 but there IS a market for the god awful F9100? there is no market for the 7610 but there IS a market for the RAZR? ugh.....yuck

I know... But it is the truth, most people go for form and not for function. 🙄

jramossteel said:
I know... But it is the truth, most people go for form and not for function. 🙄

which is why all wireless companies need to have a test for each person b4 they get a phone that qualifies them for what device they would be eligible for 😁

great idea! As long as the they use the same test to test the employees first 😛

oops -- late night typing does me in again: it's "established"

and if that customer service consists of giving everything away for free it's no wonder AT&T is now left to the pages of history.

I don't think customer service includes giving away everything from free -- but, it should include not continuing to read from a script that doesn't apply to a situation.

I.e. I went through 6 days and over 8 hours of telephone calls to cingular to do what should be very logical... I was told over and over "unfortunately...." this and that.

This afternoon I called again. Got a rep on the phone who said "what? why could anyone do that? I don't understand why you should be having a problem with this? Can you please hold for me?"

Two minutes later she was back and the problem was completely resolved.

That IS customer service.

meanwhile, resolving the issue did not require giving me anything for free and it did not involve cre...
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No offense, but AT&T's "level of service" is what put them out of business. It is one thing to service customers, it is a complete and total different thing to put yourself in the poorhouse doing it.

jramossteel said:
No offense, but AT&T's "level of service" is what put them out of business. It is one thing to service customers, it is a complete and total different thing to put yourself in the poorhouse doing it.

you know jackie, i'm sorry i'd have to disagree wit that statement.It's not the level of service that put them out of business, it was the p&p that dictatedthe actions of the customer service reps.For years our center was number out of all the centers for quality, and the reason behind that was that we given unlimited purse strings to give credit for anything to help "fix" a issue just 2 examples

1)Customer calls in with $500.00 in roaming, has had it before-well the sollution was to get ...
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I agree with Jackie more Austin.

Trust and adjust was a recent policy but even before the merger ATTWS threw credits and promos around like they were candy and some customers loved ATTWS for it.

It is one of the factors that led ATTWS into the poorhouse. And made it fairly easy for Cingular to take them over.

Correction said:
I agree with Jackie more Austin.

Trust and adjust was a recent policy but even before the merger ATTWS threw credits and promos around like they were candy and some customers loved ATTWS for it.

It is one of the factors that led ATTWS into the poorhouse. And made it fairly easy for Cingular to take them over.

Thats my point, people were blaming customer service reps, by not giving good customer service for the attws getting bought out, it wasn't customer service, it the p&p used in customer interactions.People loved the company when they got credits for everything, and hated when their spending limits, and as limits for credit wheeling and dealing lowered and lowered,customers got mo...
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