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Would It Really Be That Hard?
So, any company that has enough time and money to track my every second and flog me daily on stats that are far from my control should be able to fix the advertised view-minute feature. Let me get this straight. One of the "Cingular Advantages" I'm to push is the ability to use "*MIN#". However, the numbers are useless if you have M2M or are on a Family Talk plan. So the feature is useful to just a tiny fraction of Cingular customers 'cause we are really pushing M2M. Do I have that right?
This is how it should work: If you are on a Family Talk plan then you see the COMBINE anytime useage with ZERO imput from M2M. If you have a single line you only see the used anytime minutes with ZERO input from M2M. If you need more info then go online....
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Preach it! I stopped caring about my stats quite a while ago for many of the same reasons.
Strangly, my stats actually got slightly better, and my quest for excellence scores (where they call back customers and ask about their experiance) are always really high.
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