stephen5688 said:
I know its the Lockline and not cingular but can cingular not find another company that will insure them and my V400 still retails for $289.00 on motos website 🙄

I got news for you, Lockline IS the only company willing to Insure wireless phones.And the golden rule is he who has the gold makes the rules, and NoOne will provide it but them since there is too much downside on costs.

They sound like State Farm. My agent told me they only want to insure customers who will NEVER file a claim, and I told him people in hell want ice water! 🤣

Hey they are smart, anyways, thats the story on lockline if you don't produce the defective upon them supplying replacement look for chargeback ,and its non refundable and its their T&C as well ,so you outta luck if you get charged.

Remember when buying any insurance. you are betting you will need the insurance.....The insurance company is betting you won't. The insurance companies have the second largest bulidings in big cities behind banks,,,,They are winning the bets bigtime.

Insure yourself. Buy two phones.....or don't put your expensive phone in jeopardy of being lost , stolen, or damaged. You do have total control of that not happening and will save $50 a year to put towards a new phone.

I never bought even a service contract on anything in 25 years. Tvs, cars computers, appliances. etc and with the money I have saved I could replace most of those items easily.

I think lockline won't insure devices for cingular that are retailed at over $400, at least thats the way it was when I worked for at&t. It is not a total lockline thing though, because you can insure any device through lockline with verizon. I think their insurance may be $1 more then cingular and there is a $50 deductible (for any device).

same with lockline for sprint. you can insure all devices. in fact i've had customers who filed a claim on their Treo 600 - get their replacement - and it was a Treo 650! not too bad. 🙂

Asurion also insures phones

No, I had insurance for 9 months before I filed my first claim. So I still have one more claim to file if the need arises.

If you work for Cingular, look in the CSP Lockline is covering the phone. this isn't rocket science.

Will

you can file two claims within a 12 month period, after that they take off the insurance.

I just went into CSP there is no warranty info, it just states : Filing a Replacement Claim:

Customer must call Cingular Wireless Customer Service at 1-866-246-4852 and request a temporary suspension of service due to lost, stolen or non-functional wireless phone.
A customer must call lock\line® at 1-888-562-8662, and has 60 days from the date of the loss to file a replacement.
We recommend that the customer report the lost or stolen wireless phone to the police and obtain a police report.
Customers are allowed to file a maximum of 2 replacements in a 12-month period.
To obtain a copy of the insurance policy or for additional information ...
(continues)

Well, at least I have that much! LOL

HeroPsychoDreamer said:
Well, at least I have that much! LOL

That much is not much,i mean you pay $50.00, get a refurbished phone(used, reconditoned), and lose your insurance, and on top of all that, that phone has 90 day warranty, then you got nothing.

If i were you, being a rep, i'd cancel put that money you were spending off to the side- $4.00 a month, then use the money to get a upgrade down the road, at least when you do that the phone will have a new 1 year with upgrade.

Lockline is covering the phone. There is no need to argue about it.

Yeah Lockline definately covers the s710a. I have it and have insurance on it. I made sure it was covered before I even got the phone.

The Cingular store here in Alabama told my it was not covered that where I got that from 😕

I have the 710 and it IS insured. I made sure of that before I bought it.

ok maybe it is but what im saying is i have a lost from lockline that is dated 5-1-05 and it gives a list of phones that cant be insured through them and the 710 is on that list maybe they have changed that policy in the last 10 days, also why whould that be an insurable phone when the v3 is 200 dollars cheaper than the sony and its not insurable ? that is the reason that lockline does not insure certain phones is because they are too expensive if you look at cingular .com and go to phones lockline stops at the v551 that is the most expensive phone that they insure

For the last time the s710a has been covered by Lockline since Cingular sent out the spec and press sheet in the CSP mid February. I recieved my s710a on March 21st, and I filed a claim on 4-4. So no the policy hasn't changed. You are carrying around old information.

Yes the RAZR is less expensive, but there is more of a buzz on this phone than the s710a. That is why the don't insure it. Everyone and their brother with one would file a ton of "lost" claims. It is too much of a liability.

ok do me a favor and call this numberGeneral Phone Number
(816) 237-3000 and ask them if the sony s710 is insuarable . i just called and they told me no !

THE BOX said:
ok do me a favor and call this numberGeneral Phone Number
(816) 237-3000 and ask them if the sony s710 is insuarable . i just called and they told me no !

There is no need to, we told you, we are care reps and we told you its not an insurable phone.

Next time please when we tell you that *pats The Box* on his forehead head.

i am a care rep too this guy was argueing with me telling me that the phone is insurable !

You call 888-562-8662. The phone is covered.

Iselltheshitoutofphones said:
You call 888-562-8662. The phone is covered.

That number is to cingular customer service, the phone is not eligible, you can get them to add it on, if you get a dumbass rep, but when you tryo file a claim, they will approve it then remove it off.

If someone already notes on the acount that you are not eligible then they won't even process your claim, they will simply remove it, thats why it takes 24-48 hours to process the claim.

No the number listed is the published number to file a claim for Lockline. That number is put in all lockline brochures that explains terms and conditions of coverage. It should not be market dependent.

It didn't take me 24 hours to get my new s710a. It took 30minutes. I walked into to the Tollway RSO and once they entered the Lockline portal, there I was. I still have another claim left, and there are no notes on my account to reflect the removal of coverage.

You can continue to tell your customers it is not covered. I'll tell mine otherwise.

Iselltheshitoutofphones said:
No the number listed is the published number to file a claim for Lockline. That number is put in all lockline brochures that explains terms and conditions of coverage. It should not be market dependent.

It didn't take me 24 hours to get my new s710a. It took 30minutes. I walked into to the Tollway RSO and once they entered the Lockline portal, there I was. I still have another claim left, and there are no notes on my account to reflect the removal of coverage.

You can continue to tell your customers it is not covered. I'll tell mine otherwise.

Lockline can't add notes to accounts they don't use our systems.,they simply call the company and have it removed through the pro...
(continues)

I work for lock\line on the Cingular account.

We do insure that phone. There has not been a time that we have not insured that phone.

😈 😈 Ok enough. I called Cingular at 1 800 331 0500 today and asked if it was covered and the rep said let me put you on hold and I will call the insurance dept. and ask them, she came back and said YES it was covered and I said ok I would like to have mine covered and they said ok 🙄 🙄

themike314 said:
I work for lockline on the Cingular account.

We do insure that phone. There has not been a time that we have not insured that phone.

thank you for validating what the rest of us Cingular reps have been trying to explain. 😉