OrangeTSC said:
first of all i got the v3 brand new from motorola. won in a contest! secondly i have had phones long enough to know that i am not a tech and would not be stupid enough to try to work on a phone that i know is under warranty. 3rd, i have had several customers to have similar issues and i had the same attitude u did; until it happened to me! and lastly i know what liquid damage is and how a phone acts when there has been liquid damage. if someone were able to even specify that was the problem, i may have been able to take it a little better, but dont just say not repairable and no details. cmon at least use Vaseline!! 😲

First who cares how you got it?It does not matter.

Second never clai...
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Let me just say I, and friends/family, have dropped a LOT of electronics in water, or mostly spilled water on the electronics. Cd players, cell phones, keyboards, computers, and walkmans.. I think that's it.
Anyway, I've seen lots of strange things.
I've seen them stop working entirely.
Sometimes they stop working until they're dried out, then work perfectly fine.
Sometimes circuits get all screwy, and when you press the 1 button, it make a number 3, or stuff like that.
I've also seen things continue working just fine, then several months down the road they stop working.
I spilled coffee on 2 different keyboards, the same exact make and model, one got all screwy, and the other had no problems.. yet. I spilled about the same amount of ...
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That might be why they charged you. You sent your phone to cingular warranty exchange. You said you WON your phone, therefore, cingular didn't sell it. You should have went directly to motorola, or used your insurance.

Incorrect. Warranty exchage does not differentiate the two. Besides, the handset was awarded using handsets desgined for Cingular, not an unprogrammed unit off the line.

I have personally exchanged 4 units in this fashion and never had an issue. All 4 were "prizes" from contests.

#1, if you all were so smart about the subject, you would know that Cingulars insurance program does NOT cover the V3! That is why the warranty is so important. And texas is correct in saying that it doesnt matter how you got the phone. Yes I agree about going to the carrier directly, but if Cingular offers a service, then they should be able to deliver the same level of satisfaction as the brand. Do they, no. In case nobody has noticed, our XBM system sucks. This is not the first story like this, and certainly wont be the last that we will ever hear. I dont know the thread starters exact story, but I would think that since he works for the company he is smart enough to NOT try and outsmart it (correct me if I am wrong orangetsc). I d...
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i agree with you 100% all he did was ask for some information ans the as*hole from xbm went off on him i bet 100 bucks that it was a manufact defect and the damn techs looked at the wrong phone or were too lazy to really check it out . if someone charged me 550$ you better believe i want a detailed descr of what the damn problem is and then i wqould request it back and send them their damn refurbished phone and deal directly with motorola !

Well, I dont know if you are being sarcastic or not... but to clarify the people that I as refering to talking were the people that responded to oranges original post. You can look and see who they are. I wont name names...

even if i had a nokia 6010, i would not try to work on the phone. i am not a tech. i somewhat felt that they were trying to get over on me b/c i had won it but it happens to people that purchase it directly from the store as well. it seems like because they know that is the only option for replacement of the higher end phones, and they know they dont have to give an exact reason that it "cant be repaired", it is easy for this to be pulled on the customer. i've escalated the situation to the director of my call center and he cant even get an answer, so imagine how the regular cust feels. as i said in the beginning, they should at least let the cust know what is the specific reason that it cant be repaired. i feel for the cust care reps that ...
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🙄 And he says this with no guilt at all. I'm in customer service and I see XBM f*&k customers over all the time this way. Cingular is recopping their cost for the buyout by any and all means disposable to them including screwing over customers and employees alike. And guys like you...well what more needs to be said. You defile the name Austin as he was the opposite of what you are, a company man.

you never said what the actual problem was that you were having with the phone. maybe that would shed some light on the situation. i''m assuiming the water damage indicator was NOT lit when you sent it back, right?

didnt know that there was a water damage indicator on it 🤭 the issue i was having that it wasnt holding a charge. i know the v3 has a terrible battery life but i would charge it fully and it would be going dead in like 2 hours. at first i thought it was the battery but i purchased a new battery and had the same problem. i then let a coworker use my old battery in their phone and the battery life was fine (about 48 hrs). i called the manuf warranty dept and the rep even said "sounds like it IS a defective phone".

someone once told me that there is a way to request the information from the technician that determined the phone is not covered. i would call XBM, ask for a manager nicely, and explain the situation and see what is involved in obtaining this information.

OrangeTSC said:
didnt know that there was a water damage indicator on it 🤭 the issue i was having that it wasnt holding a charge. i know the v3 has a terrible battery life but i would charge it fully and it would be going dead in like 2 hours. at first i thought it was the battery but i purchased a new battery and had the same problem. i then let a coworker use my old battery in their phone and the battery life was fine (about 48 hrs). i called the manuf warranty dept and the rep even said "sounds like it IS a defective phone".

The litmus indicator on a Motorola is a round white dot (top center behind battery on a V3) when liquid is/was present the indicator turns red.

Finally someone who can think like a normal human being....

Thanks....that seems to be a rare trait around here these days. I must say, the forum is a LOT different now that it was when I first joined. Back then people did a lot less bitchin and a lot more helpin.

yep...everyone seems to think that it is their place to gripe and not help. Dont post if you dont have useful info...

finally someone with some sense! i was beginning to think this was the Jerry Springer forum! 😁

That's why you dont find me here very often. I moved to the lounge! We have the best time in there. We can even discuss topics that ARE related to cell service and we do it maturely. It wonderful.

Oh, I forgot to mention, does anyone know if this is the same third party repair depot (Palco) that BellSouth Mobility had quality issues with?