Phone return that was purchased via CSR
😁 A couple of weeks ago I agreed to extend term and got a V551 sent to me.
Now that the v3 has dropped in price I've decided I would rather have it.
I called CSR and they told me I have to return V551 first, then call back and order new phone. I am assuming that account note such?
Does this sound correct?
Now that the v3 has dropped in price I've decided I would rather have it.
I called CSR and they told me I have to return V551 first, then call back and order new phone. I am assuming that account note such?
Does this sound correct?
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If it is within 30 days it would be treated as an exchange. My understanding is that they send you the new phone and a return label for the old phone. I may be wrong. Anyone else?
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Well, if it's through DMDR, we actually charge you the retail price of the replacement phone, and sent it out today. Then, if it's defective, or wrong equipment shipped, we will send you out a return label. If it's just change of mind, we don't. Then once you receive the new phone, you can mail back the first one, so that there isn't a loss of service. Once your phone gets back to the warehouse, you will be credited back the difference. The problem is is that the expectation we have to set for the credit to come back is 1-2 billing cycles, but the return policy is actually changing next month, and will be a little bit better
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