Everyone please stop bashing telesales...
because my KIDS GOTTA EAT!
besides, we are not all incompetent, deceptive, fools.
we go through alot as well. when u spend 30minutes with a customer, sell a plan, pick a phone, get the line set up, verify the shipping address, and even though the ivr says you have to have a major credit card or check debit card, and you ask when the cust comes on the line and they say yes i have one. finally ur like "so what type of credit card will u be using?" they say "oh, i dont have a credit card!".... ORDER CANCELED!
or when u say an addt'l line is $19.99 on the 450 ft plan, then u get to the recap and the cust says "oh i thought it was $9.99 for add a line? well i have to call u back cause i need to speak with my husband!" 👿 its like;...
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besides, we are not all incompetent, deceptive, fools.
we go through alot as well. when u spend 30minutes with a customer, sell a plan, pick a phone, get the line set up, verify the shipping address, and even though the ivr says you have to have a major credit card or check debit card, and you ask when the cust comes on the line and they say yes i have one. finally ur like "so what type of credit card will u be using?" they say "oh, i dont have a credit card!".... ORDER CANCELED!
or when u say an addt'l line is $19.99 on the 450 ft plan, then u get to the recap and the cust says "oh i thought it was $9.99 for add a line? well i have to call u back cause i need to speak with my husband!" 👿 its like;...
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Been there, done that my friend...I used to work for cingular telesales...it ain't easy, props to ya!
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Telesales is like any department... There are good seeds and there are bad seeds... Unfortunately most people deal with the bad seeds, from my experience, because from what I see, the majority of people coming in here I deal with that went through telesales have issues... I know it is bad to say but I don't have a choice... If you want though, you seem like a good person, PM me with your work email and that way if I have customers that want to deal with telesales I can forward them to you. 😁
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Sorry Orange. I was in one of the other threads posting and wanted you to know that I may have issues with that dept., I in no way think that it is everyone who works there's fault. I am confident in your work eithic. You seem to be a great rep over in that dept. Props! 😁
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