ATT/Cingular Migration...A Royal Joke...and I'm not laughing!!!
I am an ATT family plan customer with over a year left on my contract. I go in the Cingular (former ATT) store on 4/23 to see about getting a replacement phone for my son's which was stolen at school. The store rep tells me that they don't have any phones that will work with my ATT plan. They said that to get a new phone for my son, I would have to migrate to Cingular, which required purchasing TWO new phones and $18 porting fee for each phone number. What?!?! and Ka-Ching too...but ok, my teenage son HAS to have a cellphone 😕
So my son picks his phone and they port his number and activate his phone then and there. He is already talking to friends on the new Cingular plan while I'm still trying to select a phone for myself. Decided...
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So my son picks his phone and they port his number and activate his phone then and there. He is already talking to friends on the new Cingular plan while I'm still trying to select a phone for myself. Decided...
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Wow... I don't even know what to say except that my sympathy's go out to you! That's pretty pathetic on someones part! What I dont understand is if Cingular and AT&T are one company now, what the hell is so hard about porting over a number?
3 weeks after I got my service established (no number porting) I get a message to turn my phone off and back on, so I did. I turn it back on, all of the sudden I have a new number that has an Indiana area code and I live in Chicago. So I call CS, I was on hold for quite a long while on and off and they finally told me they cannot get my number back because it was given to someone else, or something along those lines. Great! So they gave me a new number that was similar. But that didnt help beca...
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3 weeks after I got my service established (no number porting) I get a message to turn my phone off and back on, so I did. I turn it back on, all of the sudden I have a new number that has an Indiana area code and I live in Chicago. So I call CS, I was on hold for quite a long while on and off and they finally told me they cannot get my number back because it was given to someone else, or something along those lines. Great! So they gave me a new number that was similar. But that didnt help beca...
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Ok...something about that just doesn't sound right. I have dealt with the porting department before, and they are VERY helpful. The stupidest person in porting is usually smarter than the brightest person in customer care...honestly. You must have wound up talking to the resident idiot every time you called in. 5 days??? NO WAY. Most ports take an hour. TOPS. If it doesn't go through after an hour, something can usually be down about it immediately. And this isn't even a port, exactly, it's an internal port....sheesh....either you did something wrong, or you are just the unluckiest guy in the world.
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Yes, he did something wrong. Have you not read any posts on here? It's never Cingular's fault, always the customer's. At least, that is according to a certain few.
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Those damn customer, I wish everyone would just leave Cingular and leave them with out any customers, just so the people who work there would not have anyone to talk about. 🙄
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Most ports sure, but there are always some that take longer. Usually when they dont go through right away, due to whatever reason, it does process through within 24 hrs.
*flashback*
Opps, almost forgot about a port back in Nov 04, just before takeover. Customer called in demanding that we release her number because Cingular had told her we wouldnt release the number. This is all strange because systems are telling me that Cingular had already taken the number. Spent the next few hours bouncing around trying to find what happened to that number. I never did find out why, just know that neither ATW or Cingular had it, was just LOST intransition
*flashback*
Opps, almost forgot about a port back in Nov 04, just before takeover. Customer called in demanding that we release her number because Cingular had told her we wouldnt release the number. This is all strange because systems are telling me that Cingular had already taken the number. Spent the next few hours bouncing around trying to find what happened to that number. I never did find out why, just know that neither ATW or Cingular had it, was just LOST intransition
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oh yes, I have encountered that still..
so sad.. but I agree, the porting ppl are usually very helpful.. I had the sweetest lady help me port 4 numbers in under 25mins.. she knows who she is and she rocks.
so sad.. but I agree, the porting ppl are usually very helpful.. I had the sweetest lady help me port 4 numbers in under 25mins.. she knows who she is and she rocks.
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Jldnr77 said:
5 days??? NO WAY. Most ports take an hour. TOPS.
YES WAY. Actually 21 days so far, not even counting the 6 days between first going into the store and being told by the rep there that I had to go home and make a payment and wait a few days for the payment to post then come back in.
Jldnr77 said:
either you did something wrong
??? like what??? something to my phone??? no....something to my account, like not paying my bill???...no. i'll be more then glad to try to correct anything I may have done wrong, if you can help me figure out what it might have been.
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I'm a Former AT&T Wireless rep.
Every week I have at least 2-5 customers who starts off the conversation like so:
"PLEASE don't transfer me. I've been on the phone for 3 hours today, you're the 7th person I've talked to, and this is the third time this week I've had to call in. I've been trying to migrate to cingular for and I'm about to cancel everything and call it quits. I'm so angry and frustrated"
At least one of those calls every week, I check the notes and see every few days "cust called to check on port status, showing pending, called port dept and said it'll be about , cust understood"
I'm going to tell you the only thing I can ever tell them... I am VERY sorry this happened, 80% of the time the migration is a seamless proces...
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Every week I have at least 2-5 customers who starts off the conversation like so:
"PLEASE don't transfer me. I've been on the phone for 3 hours today, you're the 7th person I've talked to, and this is the third time this week I've had to call in. I've been trying to migrate to cingular for and I'm about to cancel everything and call it quits. I'm so angry and frustrated"
At least one of those calls every week, I check the notes and see every few days "cust called to check on port status, showing pending, called port dept and said it'll be about , cust understood"
I'm going to tell you the only thing I can ever tell them... I am VERY sorry this happened, 80% of the time the migration is a seamless proces...
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Thanks Bluesnot,
That in fact is one of the numbers I have been given to call at some point by some rep or the other during this ordeal, along with 1-888-898-7685, 1-800-331-0500, 1-800-999-5445, 1-866-293-4634, and 1-888-898-7685...(in no particular order).
As a customer, my interpretation of what is going on is a couple of things:
1) lack of training...and I don't necessarily mean training to the point that I would expect the first line person answering the phone, to be able to personally do whatever technical programming might be needed to resolve my problem. But training to know what the pertinent resourses/departments in the company are, what matters each handles and does not handle. Training to know what are common, known...
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That in fact is one of the numbers I have been given to call at some point by some rep or the other during this ordeal, along with 1-888-898-7685, 1-800-331-0500, 1-800-999-5445, 1-866-293-4634, and 1-888-898-7685...(in no particular order).
As a customer, my interpretation of what is going on is a couple of things:
1) lack of training...and I don't necessarily mean training to the point that I would expect the first line person answering the phone, to be able to personally do whatever technical programming might be needed to resolve my problem. But training to know what the pertinent resourses/departments in the company are, what matters each handles and does not handle. Training to know what are common, known...
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i am sory about the trouble and i have a question for you ! when you ported to att from cingular did you pay your balance or was it charged off? even if your not aware of a balance you want to check with cs to see if they can pull up an old account with your ssn ! that might be the problem
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I didn't say he DID do anything wrong....it's just the only other option I could think of....
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um neither did i ! i just wondered if he had a balance that he did not know about
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THE BOX said:
i am sory about the trouble and i have a question for you ! when you ported to att from cingular did you pay your balance or was it charged off? even if your not aware of a balance you want to check with cs to see if they can pull up an old account with your ssn ! that might be the problem
No I paid my balance in full and left Cingular in good standing when I migrated to ATT. Now if the 4 or 5 other customers, that Cingular gave my number to since I've been at ATT, happen to have later bailed on Cingular I wouldn't know. I've told pretty much every rep I've spoken with about the porting problem about that ordeal.
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ok when they pull up your account when you call cingular just have them double check to make sure ! other than that good luck getting ported over and sometimes it is a pain in the ass !
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Sned me a private message with your area and phone number and I will try to assist you.
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jramossteel said:
Hey hey its my man! What's up there sexy!
My favorite Lady. How are things?
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the best number to call is 866-926-8262. that's credit and activations. they know everything
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If you go to a Cingular store (one that was always Cingular) they can manually do the migration through the billing system rather than a point of sales system and that normally works... I used to have to do that all the time for the blue store was down the hall from me at my old mall.
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i have not ever had a problem migrationg att customers to cingular and im a former blue employee. whoever the rep was who did it probably didnt know what he/she was doing to begin with
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lisam said:
i have not ever had a problem migrationg att customers to cingular and im a former blue employee. whoever the rep was who did it probably didnt know what he/she was doing to begin with
I've dealt with many different employees (dozen+) during this near month long ordeal...at this point I believe it could be a good probablity they all don't know what they were doing to begin with.
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the employees are told just enough to do their jobs most of the time.If something goes south, then you have to rely on their lateral thinking skills AND their willingness to tank their stats in terms call legnth etc, and that depends on how burnt out they are vs how much time they have spent wrestling with various departments trying to get you sorted out. That probably isn't the answer you are wanting to hear, and it isn't the answer that the Company wants you to be given, but it is the truth.
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Lisa, hon I was not assuming that you or any other "Blue rep" don't know what you are doing.... I was simply stating that sometimes things get "lost" from the point of sale system to the billing system, and I have found that sometimes doing it directly through the billing system helps sometimes, that's all 😁
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there was nothing that you done wrong. Internal ports are way too easy for any rep to do. you must have had all former at&t reps. they haven't figured everything out yet. don't lose faith. those of us who have been cingular forever in C&A know what we are doing. 😁
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I was considering switching over to Cingular from Verizon when my contract is up to take advantage of some of the good plans that Cingular offers. I figure I'd read some of the posts here to see what people are saying about the service and phones. After hearing about all the troubles with porting numbers, and with customer service in general, I think I'll stick with Verizon, at least till Cingular gets its customer service act together.
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This is slightly different than a port though.. The migration is done internally... I feel bad for the hard time this customer is having but this is not very common.
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I would assume this would not be the rule with Cingular--otherwise, they wouldn't be no. 1.
But, hearing these stories make you want to leave well enough alone!
But, hearing these stories make you want to leave well enough alone!
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I know... The thing is that it is far and in between that this happens... Also the unfortunate side is that the turn over rate in customer service is so frequent in some call centers a lot of the reps are ill-equipped to handle this... I know I would have never let it get this far, but I (from what I am told by many) "am a diamond in the rough", and take my job with the utmost pride, therefore I don't let anything get to a point where I can't handle it. But that is me and I can not hold everyone else in this company to the standard that I hold myself to.
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Honestly I do have to say I take offense to this post. I understand the person who posted this has had a very rough time and has had horrible experience.
However I am a customer service rep for Cingular, I take pride in my job and do EVERYTHING I can to help MY customers. Just in case you need to know, I consider any customer I speak to MY customer. I have today alone drove my manager crazy with issues that I refused to not fix for my customers. I was over an hour late for lunch trying to get something taken care of for a customer. I know I am only one representative in a sea of many but we are not all bad and I take pride in what I do. I have many customer compliments and many times a customer calls in frustrated and angry and by the en...
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However I am a customer service rep for Cingular, I take pride in my job and do EVERYTHING I can to help MY customers. Just in case you need to know, I consider any customer I speak to MY customer. I have today alone drove my manager crazy with issues that I refused to not fix for my customers. I was over an hour late for lunch trying to get something taken care of for a customer. I know I am only one representative in a sea of many but we are not all bad and I take pride in what I do. I have many customer compliments and many times a customer calls in frustrated and angry and by the en...
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Shahby and jr--
You two, I'm sure, are going above and beyond the call of duty. If all csr's were like you, there would be no unhappy Cingular customers. I wish I could get a rep like you when I call or have a problem. I'm sure both of you are overworked, making up for those csr's who aren't as dedicated. Reps are all human, and I'm sure get frustrated and overwhelmed with customer demands and complaints. These days, I see customer service suffer at so many companies that used to have such great customer service--Dell, SBC, and other companies who have to cut back in an effort to keep the company profitable. I know the wireless business is very competitve, and involves lots of technical issues, the resolution of which depends on lot...
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You two, I'm sure, are going above and beyond the call of duty. If all csr's were like you, there would be no unhappy Cingular customers. I wish I could get a rep like you when I call or have a problem. I'm sure both of you are overworked, making up for those csr's who aren't as dedicated. Reps are all human, and I'm sure get frustrated and overwhelmed with customer demands and complaints. These days, I see customer service suffer at so many companies that used to have such great customer service--Dell, SBC, and other companies who have to cut back in an effort to keep the company profitable. I know the wireless business is very competitve, and involves lots of technical issues, the resolution of which depends on lot...
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JustBreathe said:
my teenage son HAS to have a cellphone 😕
And why, exactly? He's a teenager. Did you HAVE to have one when you were younger?
Geez, to think all this time I thought it was the kids, when its actually the parents...
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repCB said:JustBreathe said:
my teenage son HAS to have a cellphone 😕
And why, exactly? He's a teenager. Did you HAVE to have one when you were younger?
Geez, to think all this time I thought it was the kids, when its actually the parents...
wow, are you in any way implying that my parenting skills are the underlying cause of Cingular's inability to port my number? hmmmm...that mentality might just very well explain the entire reason Cingular can't seem to get it right.
By the way, I would suspect young people's cell phone usage generates a more then meager amount of income for wireless companies. It's so far as now there are phones, features and services tha...
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JustBreathe said:
instead of condoning them.
oops 'condoning' is not the right word...a reminder of why I chose accounting as a profession 😉
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Sorry to hear that you have had a horrendous time porting.
I saw the list of #s you typed out, and believe me, they change faster than a tot in daipers..
The only thing i can think of is that the # was slated for a port out, and that cingular may have purchased it as one of the numbers to immed take over, and have not released it back to ATTWs to have it ported properly. I had this happen about 2 months ago, and this is what I was informed of by the ATTWs and CS port departments. Basically its like buying shares, you buy a certain block of shares when you purchase a company, and sometimes the wrong share is packaged in and not "made aware" as to where it is.
This is the same with Phone #s. The only thing I can suggest is to ge...
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I saw the list of #s you typed out, and believe me, they change faster than a tot in daipers..
The only thing i can think of is that the # was slated for a port out, and that cingular may have purchased it as one of the numbers to immed take over, and have not released it back to ATTWs to have it ported properly. I had this happen about 2 months ago, and this is what I was informed of by the ATTWs and CS port departments. Basically its like buying shares, you buy a certain block of shares when you purchase a company, and sometimes the wrong share is packaged in and not "made aware" as to where it is.
This is the same with Phone #s. The only thing I can suggest is to ge...
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He didn't imply anything about your parenting skills.
He simply said that a teenager does not HAVE to have a phone, which I wholly beleive in.
Yes teenagers probably make up one of the largest demographics for wirelss phones, which I personally think, is disgusting.
Then he goes on to say that he thought it was the kids saying they needed a phone, but it looks like it may be the parents saying their child needs a phone.
He simply said that a teenager does not HAVE to have a phone, which I wholly beleive in.
Yes teenagers probably make up one of the largest demographics for wirelss phones, which I personally think, is disgusting.
Then he goes on to say that he thought it was the kids saying they needed a phone, but it looks like it may be the parents saying their child needs a phone.
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I know that nothing I can say will make ths better, I would like to apologize for those you have dealt with and hope you get a competent rep soon.
My I ask what state you're from if you don't mind?
My I ask what state you're from if you don't mind?
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The issue is system integration between Cingular and AWS. AWS uses an old, clunky billing and account management system while Cingular's systems are completely different. For all the reps on here complaining about not knowing how to perform a migration, if you're doing it through customer care there is only one way to do it, and it either works or it doesn't, the Cingular migration tool is well designed from a user interface and ease of use point of view, but getting something from AWS systems to Cingular's, that's out of our hands. Where the customer started the process at the store, went to customer care, and to the porting department, that should have by now had some type of resolution. The only thing I can think is that our IT Help desk ...
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Hi wolfspider,
good news is I did receive a call from Cingular today as opposed to the routine we had gotten into of me waiting...waiting then calling in again. on the downside, she thought the problem she was calling me about was that my number was being given out to other customers and was unaware of the porting issue. perhaps she will find that there is a correlation between the two issues and the fix for the first will resolve the later too. that would be nice. i just want to get on one plan with my son...(gosh all i originally wanted was a phone...and not a even a free one 😕 )
good news is I did receive a call from Cingular today as opposed to the routine we had gotten into of me waiting...waiting then calling in again. on the downside, she thought the problem she was calling me about was that my number was being given out to other customers and was unaware of the porting issue. perhaps she will find that there is a correlation between the two issues and the fix for the first will resolve the later too. that would be nice. i just want to get on one plan with my son...(gosh all i originally wanted was a phone...and not a even a free one 😕 )
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I wonder if this would have any correlation to the issue with porting I had yesterday. It was from Nextel to Cingular but the problem was that too many port requests had been put through. The porting adminstration center rep gave the customer a temporary number then brought the old number from nextel onto the account. I wonder if that would work in your case. It may it may not I don't know all the details on it but its a thought.
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The temp issue would only be if the customer was a former CWs customer and wanted to get benefits of old plan and temporarily assign it a new number until the old number could be ported to it... I know that is the evil of the old ATTWs New Acct Services dept.
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No not really. The number that we did this with yesterday was never a Cingular customer and it worked just fine. There was just some messed up error in the porting process she was able to fix by using the temp number.
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it was my understanding that once a number had been ported out from Cingular, we were unable to bring it back. i had a customer that had ported their number to Verizon for like a year and then decided that they wanted to switch back to Cingular. i was told that i wouldn't be able to complete the request because the number was ours originally. now i know that what i just referred to was a port and what the customer was referring to would be a migration, but essentially these are one and the same.
was your son's line also on Cingular originally, or was it just your line?
xoxo
was your son's line also on Cingular originally, or was it just your line?
xoxo
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well the number can be brought back because of this . If a customer ports their number to a another carrier and say cancels that line in a year the number is not reassigned to a customer from that carrier but from the original carrier they will always own that number and it will always revert back to the original carrier
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that makes sense, but with this customer she's trying to do a migration, so she's had this number for X amount of time. as far as i've been told, the number isn't available to migrate because it was originally on Cingular.
hopefully this gets sorted out, i was just wondering if the customer's son's line was a new line on AT&T or if it was originally a Cingular line as well.
xoxo
hopefully this gets sorted out, i was just wondering if the customer's son's line was a new line on AT&T or if it was originally a Cingular line as well.
xoxo
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hi liamdeschain,
yes, my son's line was a new line on AT&T. I was at cingular from 2000-2003. It was when I ported to ATT in Nov 2003, or soon after, that I added a line for my son.
so you're saying there is a possibility that Cingular can not port a number that was originially cingular?
hmmmm well Cingular has been issuing my number to new cingular customers since I moved to ATT, I wonder if they could just issue it to me.
yes, my son's line was a new line on AT&T. I was at cingular from 2000-2003. It was when I ported to ATT in Nov 2003, or soon after, that I added a line for my son.
so you're saying there is a possibility that Cingular can not port a number that was originially cingular?
hmmmm well Cingular has been issuing my number to new cingular customers since I moved to ATT, I wonder if they could just issue it to me.
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that might be reason that your son's line was able to be brought over immediately and they're running into problems with yours. if they aren't already aware of that fact you might want to bring it up, just in case.
i don't see why they wouldn't be able to issue you the same number since it's been bouncing around to other people now since you left.
hopefully this helps, let me know!
xoxo
i don't see why they wouldn't be able to issue you the same number since it's been bouncing around to other people now since you left.
hopefully this helps, let me know!
xoxo
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wait a minute if you perted to att cingular cant give your number out to another person .............because you use that number !! so what are you trying to say
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THE BOX said:
wait a minute if you perted to att cingular cant give your number out to another person .............because you use that number !! so what are you trying to say
Actually, I know exactly what she's talking about. T-Mobile's had this issue as well. A customer ports a number out, but for some reason, in the system, it's listed as a number we still own and can assign to new customers. Both customers (the ported out and the new) can make calls, but incoming calls ONLY go to the person who ported out. Here at T-Mobile, we had to change the new cust's number and e-mail our sup whenever that happened. Not sure what the sups would do from there.
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what LilShorty described is exactly what has been happening to me since I ported from Cingular to ATT in 2003. apparently the Cingular customer can call out from their phone, but their incoming calls are directed to my ATT phone. I periodically start getting phone calls from people trying to reach a new Cingular customer, followed by the new Cingular customer calling me to see why their friends and family are reaching me when they call them. Next always comes the call from a Cingular rep trying to figure out what is going on.
Funny, the last time this happened, an incoming number I recognized as an extension from my son's high school. I immediately think, 'oh no, what has he done now.' come to find out, one of the teachers own sons...
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Funny, the last time this happened, an incoming number I recognized as an extension from my son's high school. I immediately think, 'oh no, what has he done now.' come to find out, one of the teachers own sons...
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Were you signed up for any discounts or bonus minutes through your place of work? Because if you were (with aws) then trying to migrate at a storewas not going to work -- better to return the phone and start again dealing with the migration team over the phone (migrations from aws to cingular are routed through former aws agents, so the customer service will at least be the devil you know).Also if you were associated with a foundation account number on aws, and you still have your aws phone, you should be able to port back to aws and get a replacement aws or debranded phone for your son.I am sorry the migration hasn't worked for you, and there are a bunch of things that cingular has and can do that are superior to the systems and procedures ...
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Unless you have a multi line or sharable account either a fAN sponsorhip, or regular customer,you are not allowed to be selling any blue to blue upgrades.If you don't believe me, log into:
http://knowledge.attws.com/CCNet/global/custcom/talk ... »
The only EXCEPTION to that policy is:
1)Divestiture Markets
2)TDMA Markets
3)Nationally contracted accounts or Government Accounts.
FAN sponsorships do not qualify!!!!!!!!!
http://knowledge.attws.com/CCNet/global/custcom/talk ... »
The only EXCEPTION to that policy is:
1)Divestiture Markets
2)TDMA Markets
3)Nationally contracted accounts or Government Accounts.
FAN sponsorships do not qualify!!!!!!!!!
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they can get a blue phone if they are retention risks austin, don't burst a blood vessel about it.
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you are so full of ****, they ONLY if they qualify, retention risk is not an exception.
The problem is that i get customer spouting that crap, and had those calls go to TIER II Res and they still don't cuz they have to be mutli line or sharable only ,Retention risk is not a qulaifier ANYMORE
Read Primus sollution KB36051
The problem is that i get customer spouting that crap, and had those calls go to TIER II Res and they still don't cuz they have to be mutli line or sharable only ,Retention risk is not a qulaifier ANYMORE
Read Primus sollution KB36051
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ps posting proprietary information on the internet is most certainly contrary to policy, even if sitting on phonescoop while at work isn't. best be careful that you don't get caught.
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stillofflife said:
ps posting proprietary information on the internet is most certainly contrary to policy, even if sitting on phonescoop while at work isn't. best be careful that you don't get caught.
its a policy that ifthe customers don't qualify, cuz i get customers asking
and i tell them ,thats also why they updated primus, for the sakes of reps who p&p, read primus KB36051.
you are not allowed unless mutli line or shareable account. whether they are buiness or consumer, only exceptions is tdma markets, Divested or nationaly contracted accounts, FAN sponsrships don't qualify
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Actually, Sponsorship customers do apply. I work in the National Business Ordering department and we are indeed allowed to order blue phones for those customers. Now, we can't do it for non FAN associated customers, but for any customer that has a FAN, we can order them. And don't quote or link primus for me, i don't have access to it anyway...
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Wenadin said:
Actually, Sponsorship customers do apply. I work in the National Business Ordering department and we are indeed allowed to order blue phones for those customers. Now, we can't do it for non FAN associated customers, but for any customer that has a FAN, we can order them. And don't quote or link primus for me, i don't have access to it anyway...
Just because you don't have access to it does not make any less true, the fact is ON ACTUAL FANS, not sponsorships, can get blue phones,
If you need access to primus, have your tL reset it for you, they don't qualify, and if you continue, they will do to you ,what they did to those dicks in Tamarack, and revoke your Ibus and Cup id's so you can't or...
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Ummm... sorry to say austin, but my ENTIRE CALL CENTER is doing it. They aren't going to fire us because they don't update our information. I'm sorry, but I never had a primus login, and i don't think i ever will have one.
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Wenadin said:
Ummm... sorry to say austin, but my ENTIRE CALL CENTER is doing it. They aren't going to fire us because they don't update our information. I'm sorry, but I never had a primus login, and i don't think i ever will have one.
Oh really, just ask the sons of bitches in Tamarack who got fired, for pulling that same crap.
And saying well i don't have primus means i don't have to follow the policy means about us much as Tamarack tried, and you keep it up you can join their sorry asses on the unemployment line.
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austin, blue to blue exception policy states that with supervisory approval you can order former aws phones when replacing out of warranty,lost/stolen uninsured on shared accounts. and the phraseology in the primus solution (look it up smart guy) states (and in boldface)that there *should* be a cse offer made first, not that the cse offer is the only option.
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Yeah, austin, my point was that every department has its own different policies and that nobody from each department can tell what they are. Primus is for Care and other related departments. NBO has its own P&Ps when it comes to dealing with blue customers, and we won't be changing them unless Cingular itself lets us know otherwise, not some rep who thinks he knows everything.
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Iam thinking that the primus ID could be considered proprietary. Its anal, I know, but there are people out there who exsist in such narrowly defined paradigms.
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justbreathe.. i don't know if this had been said because i didn't read all of the posts but i work in c&a for cingular and see this everyday..unfortunatly someone should have told you once you use a number that has been ported to AWS or out of AWS before ever in the past then that number is not eligible for a migration. So sorry to say you will never receive that as a migration and will have to set that up as a new activation (port) you will be subject to ETF and fees on blue side as well as 36$ act fee and other fees on orange side.. good luck!
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BRWNIDGERL27 said:
justbreathe.. i don't know if this had been said because i didn't read all of the posts but i work in c&a for cingular and see this everyday..unfortunatly someone should have told you once you use a number that has been ported to AWS or out of AWS before ever in the past then that number is not eligible for a migration. So sorry to say you will never receive that as a migration and will have to set that up as a new activation (port) you will be subject to ETF and fees on blue side as well as 36$ act fee and other fees on orange side.. good luck!
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I went in the store to get a replacement for a stolen phone. I wasn't looking for a free phone, or even a discounted phone. I walked into...
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Sorry for the confusion. I mean eligible as in there is no way to process that number as a migration. They can keep trying but it will get kicked out of the system. It has to be set up as a port request to bring the number to the cingular side. Numbers that are bounced around among the carriers cause glitches in the system that cause problems with activations (I'm in the activations dept). The reps you were talking to may not have know you once had that number from a different carrier or took it to one and brought it back (sorry don't remember what you said) or may not have known that would be an issue. But that is the reason why your son's migration was seamless and yours not so much. The EFT is referring to the fact that in the blue system...
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i didn't read through all the posts so this might have been addressed. But, the migration fee should be waived...merely say you don't think its reasonable and they will waive it. to the original poster, you should still be able to get that $36 back. best of luck
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