And the moral to the story...
Ok, my new location is located on the same street at the Lubbock call center, albeit the opposite side of town. I get at least 3 calls a day for the call center. Most customers are usually out of my area so I can't pull up their account on POS and attempt to answer their question. Whether it is a lazy 411 operator who didn't realize there is now a second listing for Cingular on University or whatever, people somehow reach me (I am so new I am not yet in the phone book).
So just now I get this call, a very old woman wants to know if we are open on Sundays, to which I reply no. She then wants to know why is it the Abilene store/call center (I am not sure) has to be open on Sundays. She wants to know if she can speak to the President of...
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So just now I get this call, a very old woman wants to know if we are open on Sundays, to which I reply no. She then wants to know why is it the Abilene store/call center (I am not sure) has to be open on Sundays. She wants to know if she can speak to the President of...
(continues)
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Here's a better question...why would a preacher take a job that required him to work on sundays????
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Jldnr77 said:
Here's a better question...why would a preacher take a job that required him to work on sundays????
Probably something pesky like wanting to eat and have a roof over his head, silly stuff like that... 😛
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Well, preacher's are paid by the church they preach at. Granted some churchs can't afford to pay enough, so if they do have to get a second job...there are 6 other days in the week, ya know
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Yeah, well maybe the store that he works at was willing to work with his schedule before and now they are not.
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jramossteel said:
Yeah, well maybe the store that he works at was willing to work with his schedule before and now they are not.
Jackie, if you have cingularuniveristy logins, login in, go to search and go to New rate plans, they are there effetie jun 1,2005
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????
I thought Cingular U was only for agents and learning edge was basically the same thing but only for Cingular employees.
I thought Cingular U was only for agents and learning edge was basically the same thing but only for Cingular employees.
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Yeah... Well kinda, alot of the Orange things are still orange only... Alot of the blue centers still use the agent things.
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jramossteel said:
Yeah... Well kinda, alot of the Orange things are still orange only... Alot of the blue centers still use the agent things.
well either way, just heck under search for New rate plans.
you can acess it there.
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texaswireless said:
But I thought Austin316 said he was superior to agents 🤣
no just indirect dealers, they are the real sum of the earth, you know, you are one after all.
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Yeah . . . and I'm while I'm reading your posts I'm sitting at my desk looking out the window at the cloud floating by, enjoying a latte and a chocolate bar, while using my unrestricted internet access . . . being an agent is great!
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What's funny is he doesn't understand that indirect dealers ARE agents.
I will counter his incorrect facts so others who actually want to learn/understand their industry can be helped. I won't answer his spiteful viscous personal remarks. Not worth my time.
I will counter his incorrect facts so others who actually want to learn/understand their industry can be helped. I won't answer his spiteful viscous personal remarks. Not worth my time.
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That's what I meant by 'agent.' I'm an indirect dealer too. My store is semi-exclusive for t-mobile, but we do a little bit of Cingular as well. Probably 90% t-mobile, 10% Cingular. I've worked as a CSR before, and I enjoy being an indirect dealer much better. It's very laid-back. I get all of my paperwork up to date, receive inventory if there is any, and then I just wait for customers to come in . . .
The company that I work for is very good about how they treat us. I have a dealer line paid for by the company, and they even buy us lunch every day and expense it out. I could make a little more working for a corp. store, but currently I manage to save around $1K/mo. so the money isn't an issue for me right now.
I don't care if...
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The company that I work for is very good about how they treat us. I have a dealer line paid for by the company, and they even buy us lunch every day and expense it out. I could make a little more working for a corp. store, but currently I manage to save around $1K/mo. so the money isn't an issue for me right now.
I don't care if...
(continues)
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elihuspeaks said:
Yeah . . . and I'm while I'm reading your posts I'm sitting at my desk looking out the window at the cloud floating by, enjoying a latte and a chocolate bar, while using my unrestricted internet access . . . being an agent is great!
And you, mister, need to stop teasing the animals! *looking around at the bland, beige, windowless walls interrupted only by occasional obnoxious Motorola propaganda posters, observing the "no eating at your desk" signs everywhere and sighing wistfully*
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Ahhhh, blue sky!
Although I do have to suffer through the random siren. The EMS dispatch for this side of town is right down the street.
And when the entire shopping center is open I will have the smell of fresh baking bread to one side (Quiznos) and Pizza in the afternoon (Little Ceasers) with a pool hall just next to that for the afterwork beer and a quick rack.
Although I do have to suffer through the random siren. The EMS dispatch for this side of town is right down the street.
And when the entire shopping center is open I will have the smell of fresh baking bread to one side (Quiznos) and Pizza in the afternoon (Little Ceasers) with a pool hall just next to that for the afterwork beer and a quick rack.
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But I have and I have the new brochures here in my store and still is not showing that the $59.99 plan is going to have 850 minutes
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looking at the 59.99 national shared plan 59.99 2lines,each additional $14.99 pricepoint, 850 anytime with rollover
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jramossteel said:
No 500 minutes.. That's what the brochure says anyway.
well here's what you do jackie, wait till jun 1,2005, then call care and ask them cuz this is what we have to go by to offer blue to orange migrations.
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You are making it seem as if I don't know what I am doing, which I take serious offense to... I am just letting you know what my brochures say, that's all.
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jramossteel said:
You are making it seem as if I don't know what I am doing, which I take serious offense to... I am just letting you know what my brochures say, that's all.
no what i am saying is wait till Jun 1,2005 it may be that your info has not been updated to, and if you sell stuff that is in fact not updated yet, how many pissed off customers are gonna come back pissing and moaning.
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texaswireless said:
I think it would be hard to be wrong so often.
Yet he makes it look so easy... 😛
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Jackie, you are right. I am looing at the channel communications which is what is distributed to all agents/call center emp and RSO locations.
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jramossteel is correct! everyone in my center has taken 2hr training classes on these plans over the last 2 weeks and the plan is $59.99 for 2 lines incluede 500rollover, unlimited n&W, unlimited m2m and $.45/min overage. austin 316 must be looking at the job aid for 06/01/2004 🤣
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He could be a lay preacher for a church that can't afford a full time paid pastor--that's not too uncommon...
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I have a position kind of like that . . . but my work is incredibly good about letting me off early when I need to leave for things like that. And you're right - I can tell you from personal experience that it's a fairly common situation.
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Well, considering so many have said Satan runs Cingular, this comes as no surprise 😈 😉
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I mentioned that too, saying "You know HE chooses to work there..." but I guess it was either a former AT&T store/center that used to always be closed on Sundays (according to her).
Either way, it was very funny.
Either way, it was very funny.
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at my call center everyone HAS to work sundays since the center is closed on saturdays and you're not allowed to have both weekend days off. you can only have one day off during monday through friday and then everyone has saturday off.
i think we're the only call center open on sundays. other than that after hours center. AND we're open to midnight.
xoxo
i think we're the only call center open on sundays. other than that after hours center. AND we're open to midnight.
xoxo
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