my cingular delimma
i have an att account/number and the number is a different area than my billing zip code.
ok well, i called to migrate and purchase a new cingular phone, the samsung e317...well apparently, cingular phone sales no longer carries this phone so in order for me to get it, i needed to go into a cingular store and purchase it.
not a problem at all. or so i thought
well i get to the store and theres two problems, 1, i can not use my military/national business/foundation account discount of %39 of equipment. ok fine, i'll pay the $120 vs. the $62 with my discount. the cingular stores dont allow you to use a foundation account discount. ok fine.
next problem, because my billing address is in maryland, and my number is a local NYC number,...
(continues)
ok well, i called to migrate and purchase a new cingular phone, the samsung e317...well apparently, cingular phone sales no longer carries this phone so in order for me to get it, i needed to go into a cingular store and purchase it.
not a problem at all. or so i thought
well i get to the store and theres two problems, 1, i can not use my military/national business/foundation account discount of %39 of equipment. ok fine, i'll pay the $120 vs. the $62 with my discount. the cingular stores dont allow you to use a foundation account discount. ok fine.
next problem, because my billing address is in maryland, and my number is a local NYC number,...
(continues)
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i'm sorry to tell you this but it won't happen. NYC is in a different billing system than Maryland is and it's not possible to cross over billing systems. i'm sorry 😢
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it sure does use telegence. you have on a few places that are telegence: boston, conneticut, upstate new york and washington/baltimore.
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well this is what happend today...
when attempting to migrate my nyc number to cingular via a md/dc store, they had to change the number according to my billing address.
well, when i gave them my current att number they could not find it in their system as being attached to my account. i told them how i recently had my att number changed within the past month and so i gave them the OLD att number i had and that was the number that helped them get into my account. well then the mirgration was complete.
so i left and got home, well both my att phone and my new cingular phone was working. apparently, they mirgrated me from my OLD att number and not the new one, and what they did was basically give me a new accoung and it was really was...
(continues)
when attempting to migrate my nyc number to cingular via a md/dc store, they had to change the number according to my billing address.
well, when i gave them my current att number they could not find it in their system as being attached to my account. i told them how i recently had my att number changed within the past month and so i gave them the OLD att number i had and that was the number that helped them get into my account. well then the mirgration was complete.
so i left and got home, well both my att phone and my new cingular phone was working. apparently, they mirgrated me from my OLD att number and not the new one, and what they did was basically give me a new accoung and it was really was...
(continues)
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Ahhh, man! They ALWAYS do that.
I deal with at least 2-3 customers a day who tried to migrate at a store and the cingular reps just started a whole new account.
They didn't say they were going to charge you an etf if you cancel the ATT acc did they? I've seen a few people have to do that.
I deal with at least 2-3 customers a day who tried to migrate at a store and the cingular reps just started a whole new account.
They didn't say they were going to charge you an etf if you cancel the ATT acc did they? I've seen a few people have to do that.
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