Customer Service via Email.
Companies Prefer Email Instead of Customer Service Calls
According to a Wall Street Journal report, many companies are asking customers to send emails rather than calling customer service. According to the Customer Respect Group, a consulting company that tests these systems, more than 25% of the emails consumers send are ignored altogether. The Wall Street Journal conducted a test of five various industries. According to the test, Cingular Wireless was by far the best, sending a detailed response within 27 minutes. (Source: Wall Street Journal)
According to a Wall Street Journal report, many companies are asking customers to send emails rather than calling customer service. According to the Customer Respect Group, a consulting company that tests these systems, more than 25% of the emails consumers send are ignored altogether. The Wall Street Journal conducted a test of five various industries. According to the test, Cingular Wireless was by far the best, sending a detailed response within 27 minutes. (Source: Wall Street Journal)
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you can do customer service emails with cingular? i didnt know that...shoot 25 percent isnt bad, because 40 percent of the time spent on the phone gets you nowhere anyway lol
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Cingular..... GET-R-DONE!!! 🤣 I didnt know I could email my problems to them though! Whats the email address if you will? Thank you! 😎
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I believe they are referencing the ability to email from your cingular.com profile. If you login to cingular.com (or my.cingular.com for North Texas and Chicago customers) you have the option to email customer service.
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