got a question for the RSC's
hey if a customer comes in and does a tranfere/ relocation do we get credit for a new act? and like wise if someone leaves my area do i get a charge back (within the 6 month) no one knows whats going on over here 😎
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yes you get credited for a new act if they transfer to your area and yes if they transfer out you get charged back
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you should not not get a charge back, if the stay with cingular you keep the activation, you just have to reconcile.
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yea cause i had a custoemr come in and wanted to add a line.. then she tells me shes going to california in a month.. so i pretty much wasted my time and will lose the sale?
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i didn't, had a customer that activated a line in october then moved to d.c. in december. did a reconcile and kept the activation. as long as the are still with cingular, you keep the sale.
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tried that already yes you get charged back...yes we tried reconciles...didnt work
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from what i hear, we no longer get credit for relocations. i left for three months and am a rehire. but now i am in a "blue" store. I was told no credit for them.
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