UPGRADES
Does anyone know why we are paid less to upgrade a current customer that is out of contract than we are a new customer? From day 1 of training the Cingular trainers teach us that it is more profitable to keep a customer than it is to aquire a new 1. so here is the problem with that reps tend to blow off upgradeable customers to move on to the next new add. these current customers get mad at the poor customer service they recieve and leave the company. wouldnt it make sense to have the pay-outs on an upgrade equal to those of a new? this way reps would try just as hard to keep an existing cust as they would to get a new? therefore reducing churn as well? this may sound a little crazy and i may need to see a doctor but let me know how u feel!
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well that is a problem for you sales people ! you should treat every customer the same regardless of how much commission you make off of that person ! the reason we make more off of an established customer is because ita takes so much money to advertise and bring a new customer in ! but after we've got them thats when we make that money back. If you have a problem doing an upgrade with a customer have them call customer service and we would be glad to handle them ! and guess what we dont get paid a dime extra !
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not saying i dont treat every customer as if they were the most important person in the world but sales reps are paid a lower hourly wage and are compensated the extra through their sales performance. ex. new adds, upgrade, features etc. some sales reps realize that if they have 2 people standing in front of them 1 new 1 upgrade they will take the new and ignore the upgrade so they can get paid. what im saying is that if they compensate the sales force the same no matter if its new or upgrade i bet the customer satisfaction rate would go way up.
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hey im with you as a sales guy.. and youre right custoemr cares gets way more an hour than us.. so why would they care who they deal with.. we should get paid more i agree.. but its better then not getting anything and still having to deal with them..
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and another thing... why the hell is cc closed on sundays?! so leave us be when we like new acts better then upgrades 😁
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well this goes to show that (most) again (most)sales reps are greedy and do not care about their cusotmers that pay their salary !
ohh and buy the way you guys do make more money than we do !
ohh and buy the way you guys do make more money than we do !
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They definatley do get paid more than we do, and we get stuck fixing all their mistakes, and crediting back all the money they steal from them at POS by adding features to their acctount without telling them about it.
Also would you mind explaining to the new customers that their first bill will be prorated? A good 30% of our new customers call in with their first bill cuz its 3 times higher then their told it was going to be.
Also would you mind explaining to the new customers that their first bill will be prorated? A good 30% of our new customers call in with their first bill cuz its 3 times higher then their told it was going to be.
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and that is why you are glad to help them. try doing a sales job, i bet you wouldn't last a week.
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sorry ive done sales and did not like retail hours loked the job not the hours ! so its your choice where you work
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i agree 100%, i have been saying this since day 1 with cingular. they should actually pay us more to do the upgrade than the new activation. i was here when they started that 4 dollar for every 2 yr contract, and when they cut it back to 2. who wants to do (a sometimes 30 minute upgrade) for 2 dollars??
how about paying us the same for migrations as upgrades? that is absurd also.
how about paying us the same for migrations as upgrades? that is absurd also.
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ill agree with that but you guys make alot more money than we do here in cusotmer service !
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I totally agree but it is industry standard ot pay more for new customers.
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since when does sales make a higher sal. then cust serv reps? im at $9.85/hr the starting pay for sales. and second Verizon Wireless(#1 in customer service) Pays their sales reps the same commission on an upgrade as they do a new sale.
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I'm cust service and I only make $9.75/hr with cingular, AND I DON'T MAKE ANY COMMISSION SO STOP YOUR COMPLAINING!!!! 👿
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If customer service reps are making more money than you, you need to find a new sales job or get out of sales. I work for an agency and even our low reps makes 12 bucks an hour. Some reps make more like myself who made 45,000 last year. They day a customer service rep makes more than me im quitting.
Maybe that is why I have to fix Cingular Corporate store reps lazy work all the time. People get paid way less and do not care as much. I would not either if I was only making $11 an hour and under.
Maybe that is why I have to fix Cingular Corporate store reps lazy work all the time. People get paid way less and do not care as much. I would not either if I was only making $11 an hour and under.
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nobody's mentioned the fact that sales people have quotas for new adds, features, accessories and so on......we DO NOT have quotas on UPGRADES, so therefore, a new add is ultimately more important for us. not only is it more money in our pockets but it also means our jobs...... don't hit quota=no job for us☹️
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this may seem like a silly question but why don't you have quotas on upgrades? do you consider them the same as renewals? that seems silly. i would think cingular would want to KEEP their customers, and have sales reps pay attention to their needs to reduce churn.
Call me silly.
Call me silly.
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you would think that .....we work nothing like you guys..thats why churn is high...and customer satisfaction is low....
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ok silly, i couldn't tell you y we don't have quotas on upgrades/renewals. i don't make the dumb policies in this company, i just won't have a job if i don't adhere to them.we are SALES ppl and get PAID for our SALES. as a good sales person, we're gonna SELL what we get paid on.....and as salespeople, we still deal with an ungodly amount of customer service in our stores. i don't think customers will EVER understand the difference between RETAIL SALES AND CUSTOMER SERVICE!!!! 😕
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