customers confuse me
i just had a cust was looking into migrating, after explaining that plans just changed on june 1, that he could cmove up or down on current shared plan and couldnt get the 69.99 plan with 9.99 extra line and spoke about the 79.99 plan, and went over 2 nokia 3120 free after MIR adv he would need crdt card over the phone cust said he will go check out nextel, do customers not realise to open a new service over the phone that involved a credit card no matter where you go 🙄
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technically you don't. I work for a wireless provider and you don't need a credit card. you need a 2nd form of ID. Primary would be license or passport. Secondary would be employee ID, credit card, or ss card. for the record.
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over the internet ??? in the store yea 2 forms if the phones are free but over the phone or in the internet every company requires the credit card to"check the billing address and personel information" or just have something to charge if you run off with the phone !
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nope, in person. when we start the activation, it runs a credit check based upon their ssn#. and if something doesn't click, we have to call up crediting and they speak to the customer.
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yes see at a store that is fine.. but over the phone required a credit card to do that, att before the merge did go ahead and billed phones to an invoice but i mean cingular has more security in place so he had mentioned nextel so if he went into a store he can do the same things as a cingular store but if he called voer the phone or went tto the internet credit card are required
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What I love is they announce "well let me tell you right now. I'm not going to give you my social security number or credit card over the phone."
"OK,sir, you'll need to go to a store." Of course, everyone employed by a store is a fine and decent person, while those of us who work over the phones sell the social security numbers of little old people to crack wh*res.
Ah, what a world.
"OK,sir, you'll need to go to a store." Of course, everyone employed by a store is a fine and decent person, while those of us who work over the phones sell the social security numbers of little old people to crack wh*res.
Ah, what a world.
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Social Security numbers are highly confidential and legally protected data. Giving out your SSN# to any business is a large security risk no matter who you are.
No agent or rep needs your SSN# in person for a credit check. I always have my bank write a letter or have the credit bureau verify my identity for the credit check to prevent having to disclose such personal information.
It's the people who willingly disclose such information I am more concerned with.
No agent or rep needs your SSN# in person for a credit check. I always have my bank write a letter or have the credit bureau verify my identity for the credit check to prevent having to disclose such personal information.
It's the people who willingly disclose such information I am more concerned with.
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Yes but also how much fun did the customer have waiting for you while you were on hold with AR regarding the credit check due to not being able to veryify SSN and instead must now ask for a deposit :p
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sounds like your paranoid and a problematic customer ! do you have cingular by chance b/c your in here alot talking **** all the time ? and when you dont give your social you only make things harder on yourself !
p.s if you are a customer we can see your ssn every time you call
p.s if you are a customer we can see your ssn every time you call
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I work for an exclusive agent and we require a credit card even in the store. You know about agent chargebacks right? If a customer cancels fore they have completed 181 active days of service, we get charged back, and if we get charged back, we take a loss on the phone right? so we have to charge to customer the remaining price of the phone(which has become a $200 fee). In my area there are more agent stores than corporate, so we see this kind of thing all the time.
Speaking of customers... I had one today that wanted a free phone without renewing their contract. Their threat was that they were going to go to the big red V, because they were promised a free phone there with no contract... I promised them that there would be a contract inv...
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Speaking of customers... I had one today that wanted a free phone without renewing their contract. Their threat was that they were going to go to the big red V, because they were promised a free phone there with no contract... I promised them that there would be a contract inv...
(continues)
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