To Voicemail too FAST
We have new cingular phones and when we receive calls, the phones or system goes to voicemail in two rings! That is hardly time to answer the phone. Any ideas on how to solve this problem?
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call up cust service and ask them to extend the ring time to 20 seconds..there is a program that cust service has access to called snooper.
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Just so you know it has to be 30 seconds... I just got off a call her phone wasnt ringing at all and it was set on 20 secs, i extended it to 30 and it worked like a charm
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RaiseTheBar said:
Just so you know it has to be 30 seconds... I just got off a call her phone wasnt ringing at all and it was set on 20 secs, i extended it to 30 and it worked like a charm
i set them to 25 seconds. if it set to 30, you run the risk of getting billed ofr the call even if you dont answer it. customer service isnt the only ones who can do this. sales reps SHOULD be able to (like me), but some choose not to apply for snooper access cuz they dont want the added work.
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with the new plans, the old 30sec rule only applies to outgoing calls, not to incoming anymore. Too much of a liability I guess.
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thats good, cuz if they dont answer i dont think they SHOULD be billed.... ..
And with ATTWS calling vm came outta MTM mins... With Cingular, it doesnt which i dont really agree with...... But Hey
And with ATTWS calling vm came outta MTM mins... With Cingular, it doesnt which i dont really agree with...... But Hey
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that's been debated in my department...but I agree with you, NEITHER should be billed
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