ANYONE KNOW HOW TO BLOCK NUMBERS???
anyone here know how to block a number form calling you in tellegence or CARE? or if this is even possible?
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i know some nokias have the software restrictions.... it has to be somewhat possible... grrr... thanks to anyone in advance for the replies đ
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I think one of the nokias have the "black list" option...but we can't block specific numbers through the network...it's all or nothing, not one specific number
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ahh well it was a shot.. i guess people will just have to suck it up put on their big people pants and get stalked just like any other person đ
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RX240 said:
or change their number for 36.00
if you tell us you are getting harrassing calls, we'll sometimes not charge the fee. depends who you talk to i guess. đ
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If the person being harrassed is nice to me when they call in ... I waive the fee
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Technically we're only ever supposed to waive the fee if we made an error...aka, changed the number on accident (don't know how that could happen) or was given the wrong number in activation. Harrassing calls is no longer an acceptable waiver. This all according to protocol...though I doubt everyone in the world follows it.
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RX240 said:
or change their number for 36.00
Holy moly, are you sh*tting me? 36.00, really? Wow, people always ask us if we charge to change a number, which we don't, I guess it's never occurred to me that other companies do! đŗ That's a chunk o'change...
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Yep, 36.00. We used to always waive it, probably because everyone besides the corporate dictators are morally opposed to it. Now, we don't really have a choice in the matter.
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Wow, that is maximally sucky--bet you get an EARFUL over it! My customers get cranky enough when they change their number too often and we restrict them to changing it only at the beginning of the bill cycle, I can't imagine the ruckus if we were charging them on top of it... đŗ
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Hey Aleq you work for T-mo. Is it true you guys can't block text and internet usage on your phones?
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Shayby said:
Hey Aleq you work for T-mo. Is it true you guys can't block text and internet usage on your phones?
Yup, pretty much. The SMS is required since the network uses it for voice mail notifiers in areas where the new Comverse platform (which uses the standard VM icon instead) isn't up yet, also we use it for SIM updates and such, so we can't delete the ability to send or receive SMS--if someone tries by deleting the feature the text messages still come in but they bill as a minute of overage instead of .05, hardly an improvement! And default WAP access is built into all the rate plans, so customers can download ringtones, games and wallpapers from our server.
Mostly it's not a problem except f...
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My step dad has T-mo and he is having some issues with that stuff (no there is nobody else in the house that can download things, use internet etc) somehow he got signed up for a monthly or weekly text from one of the website, which I have gone through the "reply with stop" "call the company" bs and its still not stopping. He is getting frustrated with it. Oh well I guess each company is diff. Thanks for the reply Aleq.
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Ack, that's either Jamster or some equivalent or it might be some weird alert signed up for on a random web site by someone who previously had his number. If he goes onto his MyTMobile account under communication tools, on the right hand side of the page is a list of resources, go to "Create spam and keyword filters" and he can block it if they're coming from a web address (Web addresses like 501, 502, 503, etc. are coming from the TMo web site.) If it's a third party service provider he can request customer care to block content from that provider. Also have him check under TMo generated alerts, also found on the communication tools tab. It depends on what kind of alert it is and where it's coming from--we need to know as much about it as...
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Eh, Sturgeon's Law applies everywhere--"90% of everything is crap." Unfortunately this applies to care reps too... Also, it helps that I'm a bit of a geek and have been doing this job for a while. Bizkitsngravy, who occasionally posts here as well as in our forum, is also VERY good about tech stuff--if what I told you doesn't help, post in our forum and I'm sure he'll turn up with something I forgot! đ¤Ŗ
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Allright thanks Aleq. Yeah I remember bizkitsngravy, kinda miss him, haven't seen him in a while. Like I said thanks a lot ill take care of it after work and see if that fixes it. If not ill post again, next time in the right forum lol.
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This is why I like the fact that cingular now has text and mms features that only allow messages to come straight from cingular, which are all free. Makes my job much easier, and still prevents calls about irdb's and what not not updating.
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Aleq said:
Mostly it's not a problem except for parents who for whatever reason won't get a set of Lee Press-On Balls installed and tell their kids to stay off the SMS and downloads... đ
That's one thing I'll never understand...how parents cannot keep their kids under control. I'm still debating if I'll even get my kids a cell phone once they come of age. I may just make them wait until they're 18 and get a cell under their own name. But if I do get them phones before that, you can bet I will keep a strict reign on it, or else the phone gets taken away! (Not to mention the child gets whupped.)
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LilShorty said:Aleq said:
Mostly it's not a problem except for parents who for whatever reason won't get a set of Lee Press-On Balls installed and tell their kids to stay off the SMS and downloads... đ
That's one thing I'll never understand...how parents cannot keep their kids under control. I'm still debating if I'll even get my kids a cell phone once they come of age. I may just make them wait until they're 18 and get a cell under their own name. But if I do get them phones before that, you can bet I will keep a strict reign on it, or else the phone gets taken away! (Not to mention the child gets whupped.)
On the other hand, it's a good idea to get them use...
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Actually I don't get much of an earful anymore...just declines on the changing of the number. It does make sense, somewhat, to charge this though. If someone changes their number, their old number is available for them to change back to for sixty days. Cingular buys blocks of numbers, so in a way it does cost Cingular money everytime we change someone's number, hence the 36.00 fee. Is it good customer service? That's another topic.
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Yeah, but the numbers recycle, too, so it's not as though anything is being lost when someone changes a number, it's just out of commission for sixty days, same as for a cancellation. 36.00 just seems like an awful lot of money to pay simply for being responsible for a number being sidelined for two months...
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I'm not arguing there...I'm just giving the reason cingular does it...I'll be the first cingular employee to say that I think customers would be much happier if that charge wasn't there. Like I implied, it's not good customer service.
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On the other hand, it would be nice if we could impose a charge like that on some of these weirdos we get who change their number constantly--the tinfoil hat brigade flocks to TMo for the free number changes! I saw one woman with two open and twenty cancelled BANs (kept switching from individual to family plans) and over 150 mobile number changes in about six months! đŗ Now that was REALLY excessive... As it is, we just give them a few free shots at it, then start restricting them to changing at the beginning of the bill cycle (for those who're using it to get more minutes) or requiring a police report for those who claim it's due to harassment, but who are actually just trying to get more minutes... đ
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There again, such a fee would prevent abuses like that. Some people will try to screw the system for anything they can. Does Tmobile prorate its minutes if a customer changes their plan in the middle of their bill cycle?
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RX240 said:
There again, such a fee would prevent abuses like that. Some people will try to screw the system for anything they can. Does Tmobile prorate its minutes if a customer changes their plan in the middle of their bill cycle?
We did, but now our systems will only let us change at the beginning of bill cycles...the previous bill cycle or the next.
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LilShorty said:
We did not. The customers got whatever min they had used on their old plan, no proration, PLUS the new bucket, no proration. But now our systems will only let us change at the beginning of bill cycles...the previous bill cycle or the next.
~Shows me for sleep typing...sorry~
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I was just curious...cingular does the same thing...some folks just don't make it clear enough that their not going to get the rollover from changing their plan two days before the cycle.
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RX240 said:
There again, such a fee would prevent abuses like that. Some people will try to screw the system for anything they can. Does Tmobile prorate its minutes if a customer changes their plan in the middle of their bill cycle?
Yes, but there should be a middle ground--number changes due to moving to a new area should never incur a charge, and any customer ought to have at least once per year because stuff happens--heck, we get Asian customers who don't want a bunch of "4s" in their number and I can respect that, as well as people who get onto spam SMS lists and telemarketing lists and who've had a divorce, etc., it's the very few who learn how to jack the system that ought to be jumped on with both f...
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