I have been with Cingular (formerly ATTWS care) for approx 9 months now onto to recently have had my job completely changed from actually helping people with problems to basically being a new verion of telesales. Now I work in a vendor site and Cingular is blaming us (all vendor sites) for the poor customer service ratings. Now, since approx 2 weeks ago we have been doing a survery with the customers "on every call" about their customer service experience. Almost every person I've done this survey with has given me a 10 out of 10, and this has been the case with basically almost every other rep I have talked to about this. If this is the case, how is it that Cingular can blame the vendor sites for the poor customer satisfaction? I think...
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