At least they took down the huge price plan posters with the combined cost of minutes, insurance, roadside, and 7-7 on it. That only served to confuse to heck out of people...

My feature attachment has improved significanly as I quote plan prices with features. It wasn't bad to begin with. Instead of saying $39.99 for X, now it is $50 for 39.99 plus ins. and 7pm nights.

It is easier to take things away from a plan instead of adding things on.

Will, such a smart man!

You mean its another way to quote its like its a Value Meal at McDonalds and get people to thinkthey are getting a great deal when they are actually saving nothing and just being lazy.

They are not pushing the features like value meals anymore because they realized its not making them enough money so now they went to higher price plans. People still end up cancelling most the features sales reps combine on them.

Texaswireless you have your nose so far up Cingular it is ridiculous. People like you that support every change this company does make me sick. I work for an agency and I am tired of being stepped on by Cingular like we are the red headed step child when our agency does close to a third of Cingular's business in our market.
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(continues)

Until you read all my posts you have no idea where I stand on everything, including this topic.

What I do know is that if I want to feed my kids I need to have a positive outlook on the company I represent. I chose to open a Cingular agent location because they had the best offerings for my region.

I have said many, many times Cingular is not always the best choice nor is everything they do the best business decision. I happen to think that in this instance the package offerings were a good idea. Most customers who are properly eductaed on their features DO NOT cancel, hence why you need to educate as well as sell.

Don't whine at me because I choose to be positive.

Once again, I think you're right on the mark here. The funny thing is that there seem to be a lot of CSRs out there who act like its a bad thing to make a profit on something . . .

I guess that's the difference between being a CSR and working in sales, and also between being paid hourly versus working for commission and/or having a vested interest in a company.

Ok,

Cancel my origonal post. The migration change that I spoke of if for select markets and thankful it is not Dallas. Someone else had posted which markets were effected.

Will

Yes the policy changed on Friday. Almost every other call is an angry customer and usually always been told by another rep just to call our dept and we can do it. Not true! My sup has been taking calls all day.

Oh by the way..it only goes into effect in certain states/markets: Boston, Connecticut, Upstate New York, NYC-New Jersey, Philly-PHY/HLY/NBR, the Washington/Baltimore area, Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming.

Oh and if you happen to lose or break a phone you can migrate but you're going to agree to a new 1 year service agreement with cingular and pay the no commitment pricing via JATFYB

Woohoo! I didn't see Texas on that list. Is that confirmed?

That is confirmed. Texas isn't on the list.

Iselltheshitoutofphones said:
as I am sure there aren't too many TDMA customers in contract.

You'd be surprised! With the RENEW promos ATTWS offered pre merger ALOT of customer are in contract.

👿 Death to TDMA users. If I have to help another 80 year old lady whose hard of hearing manuually reprogram their old as hell MOTOROLA (VADER) 120t I will snapppppppppp!!!!!!!!! 😈 😈 😈 😈 😈

Wow somebody is having a bad day...

It never fails. It's always some really old person or someone to stupid to be allowed to breed that has a TDMA phone that needs to be manually reprogrammed. I love GSM acctivation over the air phones. GOD BLESS SIM CARDS!!!!!

Lmao aww my poor revan. ::hugs revan::