csr question
I am in the sales department for DMDR i just wanted to make sure that customer service is able to ship phones out at full cost if a customer is not eligible an upgrade.
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Ok because through the sales department I get those all day, and thats something we were told we cant do anymore. I was pretty sure it was cust serv who would be able to do it but i have had A lot of customers saying that's who transfered them.
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before the merge happened att reps were able to upgrade a customes phone at a retial price without any contracts, now that the merge has happened when CSR due a migration we in "customer care" are unable to order a phone at retail price for the customer as we do not sell anymore digital phones and since we do not have the billing system for gsm ( no digital care rep can order a phone at retial price) the gsm reps (orange) or other departmens may be able to but not customer care on digital
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yea we can place the order but as far as who approves and ships it i have no idea
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On the Blue ATTWS side, we can not migrate customers for full price without a contract. The migration tool only allows one or two year contracts. If you are talking about a Blue to Blue upgrade, then with sup approval and they meet the requirements (dont know what they are, i just ask) then we can send them a phone in CUP for the TDMA service (if any avaliable) at full price with no contract.
I hope this answers, or maybe im answering the wrong question. im sick and want to go home ☹️
I hope this answers, or maybe im answering the wrong question. im sick and want to go home ☹️
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