Can You Hear You Now? Killing Me Slowly
So I'm working with a customer who is explaining in great detail how the computer MUST be wrong because he has his phone with him 24/7 and never lets anyone use it, so these calls MUST be a mistake and why can't I understand this because that what's REAL customer service is all about. And yes, he talked using giant near-endless paragraphs, as if trying to drown me in words. And every time I asked a simple yes/no question the flood gates would open and he would explain in great detail what a poor customer service person I was and that I should take some classes so that I could learn how to properly do my job. And then he relates how poor his service is and that his phone is having all of these strange and amazing problems at the same time he ...
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You are awesome. Man the emotions in this sad little story. The beer kick is great and so true but you just made me crave one thanks. Ha you just explained my job perfectly but oddly enough there are people out there who love this kind of torture. So keep the customers a comin' cause my heart can take a little more. Needless to say us in customer service do need a college degree to aid our customers a color coded label maker too 🙂 😁 🙂
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The "brain-gap" that many people suffer is amazing to see. Just today I had some lady screaming at me that insurance should have been added months ago. She's been told by at least three other reps that there are no notes on her account. But I guess she's looking for that "special" rep who can read notes that aren't there. I made the mistake of pointing out that her last two invoices clearly showed no insurance. So I got my daily quota of "I'm a busy person, I don't have time to read my invoice." After which she demanded credit for ONE text message she had sent two months ago. Or then there's the guy who screamed when warranty charged him for liquid damage. He explained that he had carfully rinsed all of the beer out of his phone, so there sh...
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DrDialtone said:...
The "brain-gap" that many people suffer is amazing to see. Just today I had some lady screaming at me that insurance should have been added months ago. She's been told by at least three other reps that there are no notes on her account. But I guess she's looking for that "special" rep who can read notes that aren't there. I made the mistake of pointing out that her last two invoices clearly showed no insurance. So I got my daily quota of "I'm a busy person, I don't have time to read my invoice." After which she demanded credit for ONE text message she had sent two months ago. Or then there's the guy who screamed when warranty charged him for liquid damage. He explained that he had carfully rinsed all of t
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DrDialtone said:
The sups in my center used to brag how much better the Cingular customers were than AT&T customers. They don't do that anymore.
A quote to live by.
I used to shudder whenever a saw a Cingular commercial on TV on one of my off days, that was when I was a blue rep. I went orange in March.
This past Sunday, another ad came on, and I blanked out. When I came to, I was in my bed. My wife said I fell to the floor and curled into a fetal position, repeating softly, "I apologize for your misunderstanding, if you would simply read your bill..."
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I've kinda done that. My wife will say something to me at night, and I will kinda half wake up and tell her something like, no, your past your 30 days, you will have to pay the ETF, or some dumb crap like that... 😳
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Hey man, its not just Cingular, trust me its accross the board, I think we should pick one company and all the moronic, white trash and stupid people should be made to have their phone, I vote for Sprint, they seem to have a running start on everybody based on what I have seen from their customer clientel
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