Unlock code and XBM Question
So I have one of the V551 handsets with the software issues, white screen, etc. It is also unlocked because it was manufactured that way, not because I unlocked the handset.
If I use XBM, will the new one be unlocked as well? I have previously used XBM to swap out an older V600 for the one with the corrected hardware, and the replacement unit was unlocked. If not, will Tier 2 support provide an unlock code for my handset?
Just curious. I can always send it to Motorola direct, but I am wondering in case I come across this issue for a customer.
If I use XBM, will the new one be unlocked as well? I have previously used XBM to swap out an older V600 for the one with the corrected hardware, and the replacement unit was unlocked. If not, will Tier 2 support provide an unlock code for my handset?
Just curious. I can always send it to Motorola direct, but I am wondering in case I come across this issue for a customer.
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texaswireless said:
So I have one of the V551 handsets with the software issues, white screen, etc. It is also unlocked because it was manufactured that way, not because I unlocked the handset.
If I use XBM, will the new one be unlocked as well? I have previously used XBM to swap out an older V600 for the one with the corrected hardware, and the replacement unit was unlocked. If not, will Tier 2 support provide an unlock code for my handset?
Just curious. I can always send it to Motorola direct, but I am wondering in case I come across this issue for a customer.
No it will not be unlocked if you do a waranty exchange,and the one you send it will be locked as well,and tier II will not unlock it,it...
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Motorola will not re-lock the phone if it is already unlocked. That statement is completely false. There is nothing in the manual or service terms and conditions that says they will re-lock a handset repaired by them. Locking the handset is a carrier decision done at the time of purchase from the manufacturer. The repair process is completely seperate and Motorola doesn't give a hoot if the phone is or is not unlocked.
That means what exactly? Do you mean the one they send me will be locked, the one I am sending them is locked or the one I send them WILL BE locked?
I can usuall...
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austin316 said:
No it will not be unlocked if you do a waranty exchange,and the one you send it will be locked as well,
That means what exactly? Do you mean the one they send me will be locked, the one I am sending them is locked or the one I send them WILL BE locked?
I can usuall...
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So let me get this correct...even if a person was to buy an unlocked phone, and pay extra for it, that if they sent their phone into motorola for a warranty repair, that motorola would sent them back a LOCKED unit??? Yeah, that's illegal.
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He is wrong, that is completely false. Motorola will not re-lock a handset.
I would believe that an exchanged unit would come from XBM locked, since the % of unlocked handsets are very slim. If the customer has a note on their account that the previous handset was unlocked I suppose they could get their XBM handset unlocked as well.
I would believe that an exchanged unit would come from XBM locked, since the % of unlocked handsets are very slim. If the customer has a note on their account that the previous handset was unlocked I suppose they could get their XBM handset unlocked as well.
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texaswireless said:
He is wrong, that is completely false. Motorola will not re-lock a handset.
I would believe that an exchanged unit would come from XBM locked, since the % of unlocked handsets are very slim. If the customer has a note on their account that the previous handset was unlocked I suppose they could get their XBM handset unlocked as well.
you truly are dumb, truly withut a doubt.Motorola and other manufacturers will and do upon repair of a defective unit, will lock the phone in, back to its default carrier.As for XBM giving you an unlocked phone, you are off dreaming, don't matter if its in th notes or not, if the notes direct violate the p&p, p&p still overides it, so shut up and deal w...
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XBM has sent out unlocked handsets previously, I have personally received two (V600). TO SAY THEY ABSOLUTELY DON'T DO IT IS A FALLACY.
Now, do they always do it? I am sure they do not always do it.
Your bitterness is unbelieveable.
Now, do they always do it? I am sure they do not always do it.
Your bitterness is unbelieveable.
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First and foremost you are a idiot. Second the phone will be re-locked when you send it to the manufacturer for repairs, they will simly upon repair, re-load all firmware and software into the phone, which will lock it.Next if go through XBM,warranty the phone you are sent is a locked phone, and once we get back the defective phone it will upon repair, also become locked.
I'd give it to you in brail, but here's the old number 1, you should understand that.
I'd give it to you in brail, but here's the old number 1, you should understand that.
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FIRMWARE IS NOT THE SAME AS SUBSIDY SOFTWARE!!!
Please, don't post on things that you have no experience or knowledge of. You obviously have not dealt directly with the manufacturers before. They do NOT deal with subsidy software issues, or any other software loaded by a specific carrier. If there is a problem with the software, they refer the customer to the carrier.
Please, don't post on things that you have no experience or knowledge of. You obviously have not dealt directly with the manufacturers before. They do NOT deal with subsidy software issues, or any other software loaded by a specific carrier. If there is a problem with the software, they refer the customer to the carrier.
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I never said I didn't agree with you on the XBM part, you just weren't spelling to well for me to understand exactly what you meant.
Second, Motorola WILL NOT relock your phone. The firmware does not AUTOMATICALLY lock your phone. Austin316, you have been found to be wrong on so many previous occasions it is unbelievable. I have no idea where you get your information, and how it could be wrong so often. Pick up the phone and call Motorola, 800.331.6456. Ask them if they will re-lock a handset when sent in for repair that was not previously locked. They will tell you no.
Second, Motorola WILL NOT relock your phone. The firmware does not AUTOMATICALLY lock your phone. Austin316, you have been found to be wrong on so many previous occasions it is unbelievable. I have no idea where you get your information, and how it could be wrong so often. Pick up the phone and call Motorola, 800.331.6456. Ask them if they will re-lock a handset when sent in for repair that was not previously locked. They will tell you no.
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texaswireless said:
I never said I didn't agree with you on the XBM part, you just weren't spelling to well for me to understand exactly what you meant.
Second, Motorola WILL NOT relock your phone. The firmware does not AUTOMATICALLY lock your phone. Austin316, you have been found to be wrong on so many previous occasions it is unbelievable. I have no idea where you get your information, and how it could be wrong so often. Pick up the phone and call Motorola, 800.331.6456. Ask them if they will re-lock a handset when sent in for repair that was not previously locked. They will tell you no.
Ask customer service at mottorla about the repair department, you are a idiot, why i go and ask RM about gi...
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That number is for repair and customer service.
I am so happy I don't live in the same miserable world as you reside.
I am so happy I don't live in the same miserable world as you reside.
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texaswireless said:
That number is for repair and customer service.
I am so happy I don't live in the same miserable world as you reside.
no you suck the sweat off of customers balls, and sell them misinformation and hope they don't come back to lose your commision
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Uh huh. Yes, you're right. How could I ever have doubted your knowledge.
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austin316, you are really a complete idiot. What little of value you have to offer is lost in your 6th grade immature ramblings and your rants which you claim represent Cingular policy.
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http://commerce.motorola.com/consumer/QWhtml/warrant ... »
As you can clearly see, Motorola has this number listed for warranty information.
As you can clearly see, Motorola has this number listed for warranty information.
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I have a question for you Austin - have you ever sent a phone to manufacturer to have it repaired? Or how about even calling the manufacturer to resolve a handset issue?
I'm guessing you haven't becuase I have and Motorola absolutely refuses to do anything having to do with the software that Cingular or any other carrier has loaded on the phone.
On a call, they will refer you back to the carrier and disconnect. If you send your phone to them, they will repair it, but absolutely WILL NOT touch any of the software that Cingular put on the phone and definitely WILL NOT relock it.
I'm guessing you haven't becuase I have and Motorola absolutely refuses to do anything having to do with the software that Cingular or any other carrier has loaded on the phone.
On a call, they will refer you back to the carrier and disconnect. If you send your phone to them, they will repair it, but absolutely WILL NOT touch any of the software that Cingular put on the phone and definitely WILL NOT relock it.
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elihuspeaks said:
I have a question for you Austin - have you ever sent a phone to manufacturer to have it repaired? Or how about even calling the manufacturer to resolve a handset issue?
I'm guessing you haven't becuase I have and Motorola absolutely refuses to do anything having to do with the software that Cingular or any other carrier has loaded on the phone.
On a call, they will refer you back to the carrier and disconnect. If you send your phone to them, they will repair it, but absolutely WILL NOT touch any of the software that Cingular put on the phone and definitely WILL NOT relock it.
I deal with on a daily basis, and they re-lock them, they put it back to factory specifications, so shut ...
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First of all . . . I'm not a customer. And I too deal with this on a daily basis, so that point is moot.
Secondly, read my other post. It's very unlikely that Motorola will flash Cingular's flexware back onto his phone.
I'm sorry if you're having a bad day - but I just don't want there to be any misinformation on this subject.
Secondly, read my other post. It's very unlikely that Motorola will flash Cingular's flexware back onto his phone.
I'm sorry if you're having a bad day - but I just don't want there to be any misinformation on this subject.
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elihuspeaks said:
First of all . . . I'm not a customer. And I too deal with this on a daily basis, so that point is moot.
Secondly, read my other post. It's very unlikely that Motorola will flash Cingular's flexware back onto his phone.
I'm sorry if you're having a bad day - but I just don't want there to be any misinformation on this subject.
I'm not giving any, you just don't give any answers, just maybe this or maybe that.You Suck
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I thought you had to be 18 to work at the call centers. I wasn't aware they were allowing 8 year olds to work there.
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If it is Canada. Say hi to Terrance and Phillip for me!! Bombs are ready buddy!
Will
Will
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I'm in a Canadian call center.....may i ask what the fu(k thats supposed to mean?
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it kinda sounds to me like he's threatening us with bombs.....and that Terrence and Phillip comment, WOW That was classic
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Wait, the bombs are coming.
Awwww crud, this is because of that whole secret Death Ray thing, isn't it?
Awwww crud, this is because of that whole secret Death Ray thing, isn't it?
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no i think its the whole mentality of we got the bombs, and our fingers are always on the trigger.....shoot first, then ask questions!
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Oh God, I'm sensing some of that good ol' Yankee bashing sentiment going on here.
(And given that she sits by me I'm sensing a punch in the arm)
(And given that she sits by me I'm sensing a punch in the arm)
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no no....i refuse to generalize the americans like he just did to canadians. He is just a prime example why 90% of the world DOES generalize them.
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Will was JOKING around. I have no idea what it means either, but if you knew him he is not a mean guy. Now he may be poking fun a bit, but you really need to not take anything to personal.
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I really had absolutely NO WAY of knowing that, but he did let me know. I mainly just read these forums and I've seen alot of bitter comments made to ppl, for some reason seeing that one aggrevated me a little bit....i'm sure u understand.....
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I get it. It is funny of the things I get accused of, and if someone had read any of my previous posts they would know I believe the opposite.
I'm glad you know Will is a good guy. He worked for me for a short period and we both also chat alot now since he is going to be an owner like me. Nice to bounce ideas off each other.
I'm glad you know Will is a good guy. He worked for me for a short period and we both also chat alot now since he is going to be an owner like me. Nice to bounce ideas off each other.
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You mean there is no South Park in Canada? So all Canadian's heads don't flap around like theirs do?
I love Canada and no I am not bashing. I have no idea what you are talking aboot! You know what I mean, eh??
Will
I love Canada and no I am not bashing. I have no idea what you are talking aboot! You know what I mean, eh??
Will
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Yes we get south park here, and i got the whole Terrence and Phillip thing, but what was with the bombs???
ps: we dont say eh, or aboot 😛
ps: we dont say eh, or aboot 😛
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Smurfy,
That's good.
My grandparents are from the UP of Michigan and they say it all the time. I thought that came down from Canada.
It came from South Park the movie. Not too sure what part.
Will
That's good.
My grandparents are from the UP of Michigan and they say it all the time. I thought that came down from Canada.
It came from South Park the movie. Not too sure what part.
Will
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sorry i got defensive right away, its pi$$ing rain outside and that tends to make me miserable
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...why Cingular's customer service has been rated so poorly - the virus currently known as "austin316". This fool could singlehandedly make even a good company like Cingular look like a complete joke.
There is often good information and discussion on this board. Pathetic, childish, ignorant, self proclaimed experts (ha) like austin only serve to validate the general public's perception about customer service personnel. It's no wonder austin hides behind a phone.
There is often good information and discussion on this board. Pathetic, childish, ignorant, self proclaimed experts (ha) like austin only serve to validate the general public's perception about customer service personnel. It's no wonder austin hides behind a phone.
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