Commission = Great service at POS but never again.
Would most of you not agree that if not just Cingular but all business did away with commission that customers would get better service. When someone works on commission they will kiss your ass to get that sale and then a week or a month later when they know you cant return or cancel it, they could care less about your problems, cause they are not going to make anymore money off you.
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You have to look at it from both points though. If they are making a set amount, then they may not try to sell the service/merchandise at all. Its a double edged sword
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Not to mention there is a 6 month chargeback period where you have to keep your service or they will have the commission they made off you taken away in the next check. So sounds like you had a bad rep, becuase I would be doing everything I could to keep you so my check doesn't go down...
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YEah no kidding. a good rep knows if youre all about the money. you keep that customer happy. its all on referrals. i had one of my customers who i did a 2 line give me a business lead for 17 blackberrys 😁
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yea i love those referrals.. haha the only thing that sucks is some people wait like an hour just to see me to pay a bill.. but its nice to see my customers.. and another thing, we all have people in stores who are all about the money... but they never seem to do well when the last friday check come.. ehh so let them keep screwing up.. better for the good reps
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I work for T-Mobile and they addressed both issues with our new commisions policy. In February our chargeback period changed to 395 days (13 months) and we get a bonus dependent on our quarterly churn rate. This gives us the incentive to still sell our products, features and accessories but at the same time keeping us honest and making sure we keep out customers happy for the entire duration of the contract.
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I think the customer needs to adress their concerns with the appropriate channel. Your statement is like saying you take your car back to the sales person who sold it to you to do oil changes and maintenance. Think of what kind of service you get at best buy for the most part, their sales people arent paid commision.
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Well, if you are a good salesman, most of the above statements are untrue. A good salesman will help his customer continually, so that that customer knows that if there is something they need done, they can come to him at any during or after their contract and get good service. Because there is not just commission in new activations. There is also accessories, or maybe that person might want to add another line later on. There are also upgrades after their initial contract term is up, and the customer, after receiving good service, may refer more people to him. A good salesperson realizes this and provides good service ALL the time.
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not so for me, I'm in telesales. dont get me wrong, I come from a tech support background and helping people resolve issues comes naturally for me. in telesales we dont have access to billing systems like retail reps do and there is very little I can do for a current customer other than order accessories for them.
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Your premise is absolutely, positively false. Commissions drive employees to learn more about their products and services offered and therefore give the customer a better buying experience. And with most companies in the wireless industry, we have to keep you happy long after the sales and return policy because of the vesting periods associated with our commissions.
You will experience some poor service unfortunately in whatever indutry you choose, but that is not due to the commissions.
You will experience some poor service unfortunately in whatever indutry you choose, but that is not due to the commissions.
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