Why are poeple so F*cking stupid???
I just had a pair of winners.
the first: A dealer, went to migrate this women account. Instead of doing right he some how ports her number to T-Moblie! 😕 😳 How in the name of all that is holy do you mange to snafu something like that?
The second was this women who first assumed that becuase att no longer has any plans avaible and that to get a nation wide plan she must migrate, that that lets her out of contract. and secondly becuase she tried GSM service TWO YEARS AGO that it won't work in her area now! WTF?!? 😳
Why do they give some people cell phones? Isn't they a policy that one has to be sane and non-mentally challenged to own a phone? They do have to sign a contract after all, don't they?
the first: A dealer, went to migrate this women account. Instead of doing right he some how ports her number to T-Moblie! 😕 😳 How in the name of all that is holy do you mange to snafu something like that?
The second was this women who first assumed that becuase att no longer has any plans avaible and that to get a nation wide plan she must migrate, that that lets her out of contract. and secondly becuase she tried GSM service TWO YEARS AGO that it won't work in her area now! WTF?!? 😳
Why do they give some people cell phones? Isn't they a policy that one has to be sane and non-mentally challenged to own a phone? They do have to sign a contract after all, don't they?
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🤣 There should be like an entrance exam or something so that if their IQ is too low they don't get a phone. That's what we need and we could call it something like an activation examination or something nice, we don't want them to know that it's to see if they are smart enough to have a cell phone or not. What do you think?
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Yes, yes we can and we can control the voltage as well. That would be so great and very satisfying when you get the VERY dumb ones.
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😈 You know I'm in. I want to slap the ones that don't know their own cell number.
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😈 We should find a way to do it then we can start a new provider and slowly take over the world so ALL the stupid people get zapped!!! 😈
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Yeh, as long as we do not make ppl get zapped for something that i'm stupid at lol
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not for us, just for the USA. Canadians are much nicer so we don't need to be zapped.
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See what i figured they could gives us is a: "customer must die bottum." Basically when have a rewal winner we press the bottum and the phone emits an electro pulse that makes the callers head expode! 👿
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either that or we could send someout to their home with a rust fork.
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I think that I am going to start writing down addresses....then while on mat leave I'm going to pull a Jay and Silent Bob and go to everyone's house that has verbally attacked me.....and then kick them in the shins 👿
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I think I would need to see that, can you videotape it for me, I'll buy a copy for sure.
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Yikes dude, they had a hard enough trouble getting 1.21 jigawatts, and you want to hit them with 21.12?? You'd probably end up melting yourself also ;).
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I think we say that to ourselves or each other at least once a day. There really should be an IQ test.
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Hey santa, how did u figure out that i'm lil smurfy?? Is it just the being prego part?
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What needs to happen, and will once I rule the universe, is that 611 needs to charge .25/min. If you want to be a dumbass and call in wasting my time, go right ahead, just be prepared to pay for it. MAYBE then, these morons will actually do something stupid like THINK before they call. OMG what a concept! 😲 😳
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Careful, thinking is kind of a new concept around her I think, you may need to try to explain it.
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*Snort* I've been explaining every single little detail of the dumbest things today, what's one more? And I wouldn't mind, really, if they were being charged .25/min for their stupidity 😁
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me too. Must be a full moon or something. Everyone is freaking nuts! I had two custs on a speaker phone and i'm explaining to them that the reason they were charged extra was BECAUSE THEY WENT OVER THE 60 MIN THEY WERE ALLOWED!!!! Apparently, it's rocket science. Or maybe I was speaking in Chinese, which I wasn't aware I knew 😳
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So, if you're charing me .25/min, would I also be able to charge .25/min when I have to call in multiple times because the 1st person couldn't get the problem fixed? How about charging .25/min when the towers are messed up in my area and I'm calling in to report it? Or what about a problem with my bill? And, if you're the rep. responsible for me having to call in, could that .25/min be deducted from your paycheck?
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I had a lady today... who was really rude. Now she has had the phone for a year, just now calling in. She states that her phone doesn't have a dial tone. I advs her it won't. She told me it did before, I advs her it couldn't, and if it did she should have let us knw cause it was broken... This wonderful woman swore up and down I was wrong, and stupid and the worse rep... The scary part was that she was serious. I just put her on mute and laughed, because she cussed me out, called me all kinds of names, telling I was calling her a liar, because her phone had a dial tone and doesn't.. She finally hung up, because "I wasn't assisting her." These people are REALLY dumb.
I think my fav custs are the ones that call in and tell you how to do you...
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I think my fav custs are the ones that call in and tell you how to do you...
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People like that, sure, I can understand charging .25/min. Maybe make it like the way banks do. If you have a dumb question or something, they're going to charge you. If there's an actual problem with your bill, they won't. I think they won't charge if you think you may have a legitimate problem.
I'm recalling a few years back when they charged me for all of my NW calls. The rep and I were on the phone for about 2 hours going through each call. That would've cost me $30 to get this problem fixed. Although, the problem was costing over $500. I would've left right then, if I had to pay you to fix your mistake.
I'm recalling a few years back when they charged me for all of my NW calls. The rep and I were on the phone for about 2 hours going through each call. That would've cost me $30 to get this problem fixed. Although, the problem was costing over $500. I would've left right then, if I had to pay you to fix your mistake.
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It's our company and we will charge for EVERY call. If you don't like it go to another provider, you'll get 2 zaps for that and an ETF that hasn't been decided yet but it won't be pretty. Legitimate or not, you'll get charged for it. It's our company so 😛 😳
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1. What the heck is a zaps?
2. Your company isn't doing it. The .25/min was just an idea proposed by someone else on the site.
By the way, why is it YOUR company when you're going to screw the company, but when I walk into your store and say, Why are YOU charging me for my FREE NW? I get the, I'm not charing you, Cingular is, go talk to them.
3. The market won't take it. If they do, people would expect a dramatic decrease in their phone bills. That cost is built into the check I send you each month. People will go to another company. And trust me, I would not get charged an ETF. My contract has been breached numerious times, I can walk whenever I want to. Only thing is, it's not worth my time or my troubles, yet.
2. Your company isn't doing it. The .25/min was just an idea proposed by someone else on the site.
By the way, why is it YOUR company when you're going to screw the company, but when I walk into your store and say, Why are YOU charging me for my FREE NW? I get the, I'm not charing you, Cingular is, go talk to them.
3. The market won't take it. If they do, people would expect a dramatic decrease in their phone bills. That cost is built into the check I send you each month. People will go to another company. And trust me, I would not get charged an ETF. My contract has been breached numerious times, I can walk whenever I want to. Only thing is, it's not worth my time or my troubles, yet.
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1) Zaps= 21.12 jiga watts!!!!!!! 😈
And i'm adding a third one becuase you are the poster boy for stupidity.
2) well i guess you have at least on ething right, zapping morons is only a pipe dream, well only untill i get a gun.... 😈
3) Lets try this exprement, you break your contract and not pay your ETF. I'm sure that outside collection agency will be more then happy to explain to you that YOU DO OWE THE ETF! thinking you can break that contract with out penalty is just plan moronic.
And i'm adding a third one becuase you are the poster boy for stupidity.
2) well i guess you have at least on ething right, zapping morons is only a pipe dream, well only untill i get a gun.... 😈
3) Lets try this exprement, you break your contract and not pay your ETF. I'm sure that outside collection agency will be more then happy to explain to you that YOU DO OWE THE ETF! thinking you can break that contract with out penalty is just plan moronic.
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Exactly. Without penalty. Penalties are not enfoceable. Why this is so utterly hard for Cingular people to understand is beyond me. Find some of my old postings. I'm not going to find sites which explains this. You can collect for damages, but that's all. You can't collect just because you want to. Why do you think it's so low? Because it's more expensive to hire an attorney and fight it than just paying the $200. Why do you think when companies with accounts that have around 10 phones+ usually get out of it, if they know anything about anything. Don't be so naive. It's irritating.
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It's not a peniatly. It states that the ETF is NOT a pentalty it is for damages to the company for breaking the agreement. Please please don't make me go look that up and give you a direct quote becaues the T&C on cingulars website is hidious and i don't have my nice formated one anymore.
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Look it up. Get me a link. I want to see it. If it's not for damages though, why isn't it prorated? Why when someone breaks the contract in the 23rd month they get charged $200 instead of the $10 profit the company would've made that last month. Even then, profits aren't guarenteed, it'd be kind of hard to prove it. Cingular needs to reword it so that the ETF covers the discount given to the phone. Now that would be enforcable, and ethical.
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Why would they prorate. It is a fee. Is your parking ticket pro-rated? Seriousely their, I have seen companies with ten + lines service get dinged the ETF and it stuck. I actually had a woman who paid $525 to terminate 3 lines of srevice. She aint gettin out of it, and neither will you. Don't believe me? Go ahaed and try it, it's your credit rating not mine. 😈 😈
ZAP, ZAP ZAP, I Zap you for your stupidity!
ZAP, ZAP ZAP, I Zap you for your stupidity!
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Ok, Zaps are gay...
And if they're trying to say that the ETF is for the profit they would lose during the time period, it should be prorated. For simplicity purposes, let's say Cingular's making $10/month profit on me, after all the government crap's been paid, after the towers have been fixed, the lights turned on, and you've gotten your paycheck. And, for simplicity purposes, let's say the ETF was $240 for a 2 yr. contract. If I cancel on the first month, they're losing $240 in profit. (I won't get into them having to mitigate their loses because the last time I tried it, no one could understand the concept of it. I'm trying to Keep It Simple.) That's fine, I can understand them charging that. But, what if I cancel after 12 mont...
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And if they're trying to say that the ETF is for the profit they would lose during the time period, it should be prorated. For simplicity purposes, let's say Cingular's making $10/month profit on me, after all the government crap's been paid, after the towers have been fixed, the lights turned on, and you've gotten your paycheck. And, for simplicity purposes, let's say the ETF was $240 for a 2 yr. contract. If I cancel on the first month, they're losing $240 in profit. (I won't get into them having to mitigate their loses because the last time I tried it, no one could understand the concept of it. I'm trying to Keep It Simple.) That's fine, I can understand them charging that. But, what if I cancel after 12 mont...
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Yeah, he is right, if you xnl you are liable for the 150.00 etf per line... Cingular doesn't care how many lines you have, how many times you say you are gonna sue, how much you cry. I know this cause I worked for the save team, we xnld people w/ the etf. If you want to xnl thats to bad, suck it up and dish out the cash, or get ya credit f'd up...
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ETF is EARLY TERMINATION FEE. bBasically it is a FEE for TERMINATING your contract EARLY. I can see the sence of it being prorated, but it is not. Is that fiar? No. Is life Fair? No. basically you cancel early, you pay the fee. And early is still early if you cancel 1 month to the contract of 24 months into the contract, and anywaer inbetween. Suck it up butter cup.
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See, it's a fee for canceling early. You cannot collect just for whatever reason you want, you have to have ACTUAL DAMAGES or PUNITIVE DAMAGES. The latter of which is only awarded, or forced, whoever side won, in a court of law. Find my other posts, there's links to law info about it. Gosh guys, it's not that hard.
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It could be me, and this could be rude to say, but... you are one of these people we ask ourselves, "why are people so f'n stupid?"
You aren't getting it, and I don't think anybody cares if you do or not...
If you xnl w/ Cingular, they don't care who you are, you will pay 150.00 etf per line.. Like he said xnl 1 month early or not, doesn't matter, xnl is xnl..
Get a clue already, or just shut up. I think I would prefer you to shut up, I don't care if you get a clue or not.
You aren't getting it, and I don't think anybody cares if you do or not...
If you xnl w/ Cingular, they don't care who you are, you will pay 150.00 etf per line.. Like he said xnl 1 month early or not, doesn't matter, xnl is xnl..
Get a clue already, or just shut up. I think I would prefer you to shut up, I don't care if you get a clue or not.
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What do you mean I don't get it? I'm using case law and contract law. You're using crap your employer told you. If the fee is that, a fee, or a penalty, it's not enforcable.
Here's a site you can look at (I, unlike others, provide references).
http://www.publishlawyer.com/contract.htm »
Go down to the third paragraph under the heading "Remedies." I'll copy and paste, just in case you can't open the link...
"Liquidated damages are available when provided for in the contract: the term refers to a predefined monetary amount to be paid by the breaching party in the event of a breach. Liquidated damage provisions will be enforced by the courts as long as they are not grossly out of line with the amount of actual damages; if so, ...
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Here's a site you can look at (I, unlike others, provide references).
http://www.publishlawyer.com/contract.htm »
Go down to the third paragraph under the heading "Remedies." I'll copy and paste, just in case you can't open the link...
"Liquidated damages are available when provided for in the contract: the term refers to a predefined monetary amount to be paid by the breaching party in the event of a breach. Liquidated damage provisions will be enforced by the courts as long as they are not grossly out of line with the amount of actual damages; if so, ...
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That's why, if you're going to leave the company, you find a breach in the contract. For one, charging after 9pm for a call started prior to 9. It's not in the info I recevied when I agreed to the contract. Another one is being charged for my FREE NW minutes. It's happened twice. My contract stated I would have free NW. Is it a billing error? Yup. Is it a breach. Yup. Maybe I should've walked then. You guys obviously are fed the stuff on the field where the cows roam, not the actual cows.
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IT STATES VERY CLEARLY IN YOUR CONTRACT THAT YOU BEEN CHARGED THE ETF IF YOU TERMINATE CLEARLY.
Could someone please farify for me that i am typing in english. Either i am typing in a foriegn language of daviddog has had a labotomy. Seriousely if you believe so strongly that you are right then why don't you stop argueing with me and making yourself look foolish and just cancel your service. Come on i dare you to. Put your money where you mouth is, cancel your service and take us to court. BRING IT ON!
Could someone please farify for me that i am typing in english. Either i am typing in a foriegn language of daviddog has had a labotomy. Seriousely if you believe so strongly that you are right then why don't you stop argueing with me and making yourself look foolish and just cancel your service. Come on i dare you to. Put your money where you mouth is, cancel your service and take us to court. BRING IT ON!
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When Cingular charges me for things that is not in the contract, that, my friend, is considered a breach of contract. I have choices though. I can either demand specific performance, meaning the charges are dropped and everything continues. I can seek damages, meaning a credit, and any cost to my in seeking those damages, or I can rescind the contract. Cancel it completely and drop the whole thing. There are a few others, but may not apply to this situation.
And, I'm not going to cancel. Although I have the power to do so, it still would be a lot of hassle putting up with a stupid company that would call and bug me because they can't figure out the law. Credit card companies do it every day. They'll call and break federal law in a...
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And, I'm not going to cancel. Although I have the power to do so, it still would be a lot of hassle putting up with a stupid company that would call and bug me because they can't figure out the law. Credit card companies do it every day. They'll call and break federal law in a...
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In NY if you cancel your service for Lost/stolen you ETF gets prorated. my understanding this a a NY law or regulation. in this case your ETF will be prorated. the only problems then trying to port your number because to do so your service has to be active and if your port instead it is no longer a cancellation for lost or stolen. Not many reps know this I just noticed on some NY bills it was prorated and decided to look it up in our policies it kinda gave the impression it is a NY thing.
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actually i think the prorated for lost or stolen is US wide thing, but i could be wrong.
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santasbluehelper said:
actually i think the prorated for lost or stolen is US wide thing, but i could be wrong.
Would not suprise me now, but up until recently it was only prorated in NY. I check it up a few weeks ago
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If it were not for all the "stupid" customers as you claim. OVer half of you might be looking for other jobs. It amazes me to read all the whining about customers calling with stupid "in your world" questions or making unreasonable demands. Customer service is not for customers like myself who rarely need it. Its for those who have no understanding of the phones, technology, billing processes, etc.
Your job is to handle those customers without contempt for their apparent lack of knowledge.
To vent in a public forum is very dangerous for those customers who are savy enough to seek out these forums. Customers who rarely call in. Customers who are seeing the heart of a company they are paying dollars to each month.
In no other forum a...
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Your job is to handle those customers without contempt for their apparent lack of knowledge.
To vent in a public forum is very dangerous for those customers who are savy enough to seek out these forums. Customers who rarely call in. Customers who are seeing the heart of a company they are paying dollars to each month.
In no other forum a...
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Kingfrog I agree I do think the morale in cingular customer service is pretty low. With the merger there is going to be layoffs in customer care at the end of the year or sooner. People are scared and nervous and frustrated because we are not being told anything and some reps and managers are being forced out. Monitoring has doubled within the last couple months. Management is asking reps to explain why they have not been effective in meeting stats like Average handle time transfers and availability to the customers.
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simplymarcus said:
Kingfrog I agree I do think the morale in cingular customer service is pretty low. With the merger there is going to be layoffs in customer care at the end of the year or sooner. People are scared and nervous and frustrated because we are not being told anything and some reps and managers are being forced out. Monitoring has doubled within the last couple months. Management is asking reps to explain why they have not been effective in meeting stats like Average handle time transfers and availability to the customers.
This will be the undoing of Cingular in public perception. Its too bad. Verizon built a successful organization based on hype and public perception and now enjoys th fruits ...
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Kingfrog I think you have gotten the wrong impression of Cingular. cingualr does care about customer perception and reputation. A lot of people are being forced out of the company a lot of people. The vice president of out region has been monitoring calls and that has never happened before ever. I think Cingular will improve they are just in the process of taking out the trash.
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VERY TRUE. When you get 2 big companys merging, you cant expect it to be perfect off of the bat, cause if you do you better buy a ticket to happy land, cause that universe is a long way off.
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I think you may have misinterpretted my rant good sir. i have no porblems with most of the customers, and i understand that some of them just don't know. It is the ones that should know better that burn my biscuits.
To clarify I will return to my earilier examples. The first was an indirect dealer. he works in the industry and it is responciblity to know that if a customer cancelles their contract before their contract end date they will pay an ETF. he should no that, becuase it is his job to inform the customers of this when the ask about switching carriers. Also he should be able to perform a a migratation, again it is his job to be able to that. He did not, and in turn was doing a huge disfavour to the customers and the company....
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To clarify I will return to my earilier examples. The first was an indirect dealer. he works in the industry and it is responciblity to know that if a customer cancelles their contract before their contract end date they will pay an ETF. he should no that, becuase it is his job to inform the customers of this when the ask about switching carriers. Also he should be able to perform a a migratation, again it is his job to be able to that. He did not, and in turn was doing a huge disfavour to the customers and the company....
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