hey there just so you know, if you purchased a phone yourself and not on your acct and bough your own SIM... as long as you do not have m2m on that service you can call cust care and have your contract reversed..becasue m2m is a promotions ontothe plan.. but ifd you do nto accept to m2m your do not require a contract

it sounds like this is an activation, in that case unfortunately it would require at least a one year contract regardless of what was purchased...i agree this should have been handled better then it was, but thats the reason

See this is the reason I did not want a contract on this line, Cingular employees are rude and that why Cinguar has such a low customer service rating, And when the contract is up on the lines that do have a contract I will be going back to NEXTEL I am sorry I ever switched, there coverage is not as good as Cingulars but boy do they make up for it with customer service. 😉

Just because we are putting you in your place here doesn't mean we are rude!! Do you know us personally? 😳 Didn't think so. 😳 Go back to Nextel PLEASE we don't need customers like you around here.

You only want customer you can fu^k over and them bend over for you while you do it to them dont you? 🤣 Well that not me and I will leave Cingular and I will tell eveyone I know not to go with Cingular and they will tell everyone and so on. But hey thats right Cingular dont need customer like me that pay there $100 pluse bill on time every time, hell as far as you reps care Cingular dont need any customers at all. 🙄

That's not what I meant. I meant we don't want or need customers that only complain and never do anything about it to help themselves or customers who can't handle the truth EVER!! You are a big boy we shouldn't have to spoon feed you! Go ahead and tell all of your friends I'm sure all 3 of them won't break us. 😈

What the heck? Why doesn't anyone point the finger and the stupid rep that told him the terms of the contract in which he is under, which has a term of one month. It's that rep's fault, maybe even Cingular's for not training properly. This is why I hate calling customer service for problems. "Yes, I'd like to know why my account is being charged for a NW call, when I have free NW?" "Yes sir, it appears you went over your minutes, all the charges are valid." "But, I counted all the daytime minutes, they only add up to 700! I have an 850 min plan." "Well sir, our system is state of the art, it's not wrong. If you hadn't exceeded your minutes, then you wouldn't have been charged. Would you like to pay the $800 by check or credit?"
...
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Not all reps are @$$holes! I'm not if the charges are valid I'll argue until you hang up on me if they are not I'll give you credit and we will both be on our merry way. It makes all kinds to make the world go around, stupid people included. Someone else said it and I'll agree to it. If it wasn't for stupid people I wouldn't have this job.

With my situation, they were not able to give me the amount of credit and had to send it to a commitee a few times. Quite annoying. I'll admit, though, 99% of the time, I get a great rep that tries to help me when they can, or explain something to me when I may be misreading something. And I understand that posting on this site is volunteer work, and, actually, I appreciate it. It's kind of nice to talk to people about wireless service, most don't care, they just pay their bill and move on.

davidg4781 said:
customer service for problems. "Yes, I'd like to know why my account is being charged for a NW call, when I have free NW?" "Yes sir, it appears you went over your minutes, all the charges are valid." "But, I counted all the daytime minutes, they only add up to 700! I have an 850 min plan." "Well sir, our system is state of the art, it's not wrong. If you hadn't exceeded your minutes, then you wouldn't have been charged. Would you like to pay the $800 by check or credit?"

Stupid people with no common sense. But, it's everywhere, not just at Cingular.

Manually counting is highly inaccurate 99.9% of the times when counted manual it is counted wrong. many times people will count...
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I understand how M2M works, and that it's probably not accurate. When I would add them up, I would have maybe 720 minutes, Cingular had between 700 and 750. Fine. I even told them I don't care (they would sit there and try to figure out why our #s were off a few). I was worried why my bill said 2000 minutes used and why it's taking to long to fix an obvious problem. Most of the people I spoke to during this ordeal was very nice and helpful.

Its not a matter of being rude....you wanted customer service, which you received. You were told how to fix your problem. I understand that you didnt create the problem okay, but now that you know how to fix it, why are you still sitting there in front of your computer b!tching about it instead of helping yourself out....is it your goal to complete this 30 days buyers remorse period before you TRY to fix it so that you can b!tch about something else?? (lil_smurfy from cdawns computer)

Do you ever wounder why Cingular has so many unhappy customers? Then just read some the threads that your reps have wrote on here. 🙄

Like I said before, just because we are putting you in your place here doesn't mean we are @$$holes on the phone. I am very polite as a matter of fact I just don't deal well with whiners that are not willing to take advice and fix the problem when a solution is presented. Here and in person I can tell you straight up to smarten up but on the phone I do it in a much nicer way. I am not rude and unless you know me personally don't say I am. You don't know me or any of us so what gives you the right? Just because we give you a solution and you disregard it doesn't make us rude, it makes you unsmart.

Ahh and now i know who Cdawn is 😈

As for th OP. don't know if you realise this or not, but we are not paid for posting on these formns. You know what that means, right? We go vulenteering our time to help you with your issue. I think that that is very good customer service, we are going out of our to help you, and you sir are acting like a child who has just been told he can't have icecream for supper. Get over yourself @$$hole!

YOU KNOW OF THE CONTRACT NOW, AND YOU KNOW HOW TO GET OUT OF IT. IF YOU STILL USE THE SERVICE EVEN THOUGH YOU KNOW OF THE CONTRACT THEN YOU ARE AGREEING TO IT!!!!!

ZAP ZAP I Zap you for your stupidity!!!!!!

(on personal not i think the sales rep was just blowing icing sugar up your butt wit...
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AMEN!!! I couldn't have said it better myself.

I knew who you were before you knew who I was 😛

stephen5688 said:
See this is the reason I did not want a contract on this line, Cingular employees are rude and that why Cinguar has such a low customer service rating, And when the contract is up on the lines that do have a contract I will be going back to NEXTEL I am sorry I ever switched, there coverage is not as good as Cingulars but boy do they make up for it with customer service. 😉

I know some people are frustrated over this topic. I know you do not want a contract and rather keep the line, But Steven in order to add the line you must have a contract, as I said before contracts are not only toed to equipment. I do apologize for the lack of customer service you are experiencing, If I worked on...
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I bought the phone brand new from eBay for less than I could have bought it from Cingular, that why I did not geet it at Cingular, not because I wanted unlocked. Also I line in Alabama, where ATT did not really have any service anyway and I do not have any dropped calls with any of my lines locked or not. 😉 I never had any problems with the phone serverice, just customer service 😉
I think Cingular has the best coverage and I think this is a good and bad think, good for making calls, bad that customer service nows they have the best coverage and is like, oh well we have the best coverage so we dont have to have the best customer service. 🙄

🙄 What do you consider the "best customer service"? Kissing your a$$ and telling you "No even though you have our service on a new activation,you're not under contract with us." I'm so genuinenly sorry that store rep screwed you but you are under contract wrap your mind around it, smell it taste, accept it.

Why is he under contract? He did not agree to one. He was not given a chance to review the terms of the contract. You cannot just force someone to be under contract. That's against their Constitutionally protected rights. (Ammendment 9)

The only way he can activate a phone on a FT with M2M is under a contract as that feature is contract dependent. He has a whopping 30 days to dispute the fact and cancel service. As I stated before if you are under contract for the service!!! I don't remember him paying a $750.00 deposit, or mentioning being on a month to month agreement, do you?

Yes, he told the rep that he wished to add a line to his FT plan and not have a long term commitment of any kind, to stay on month to month. She said that was possible, and sold him the service, but put it in the computer incorrectly. If she agreed to it, why would he want to cancel it. If you bought a car worth $50,000 for $25,500, but they ended up making the term of the loan 6 years instead of 2, like you asked for, would you take it back, just because the loan's too long?

She is right. She is being straight with you becasue people have tried to help you but youi just continue to gripe about it instead of trying to fix it.

You're the type of customer we are glad to see leave. The store screws up (allegedly) and the whole world has to pay for it. Please take your business to CRAPTEL, you will not be missed. And yes jerkey when you don't get credits for all the dropped calls you get on your CRAPTEL POS please remember the converstion we had here today 😛

You say you want to cancel your contract, so go do it before your 30 days is up. You think we have bad customer service, we think we're above the law, so go cancel your contract. You dont want to deal with this company then dont before you pass the point of no return and we own you.

Why is it that the reps telling the truth and how it really is are the "bad customer service reps"????

Why in the heck should he cancel the line? He was told he did not have to sign a commitment and seems to me like everything went through ok, until a long term commitment was added to his account. If he cancels, he'll either have to go under contract or do without the extra line. It was his lucky day. Just admit it. Gosh, Cingular should just give it to him. I don't understand how crap like that has not been published all over the media, Cingular sued for breach of contract, and made a mockery of the wireless industry. I wouldn't back down. You were told you didn't have to have a long term commitment for this, you didn't sign one, it's your lucky day.

Then why is he just sitting here complaining instead of doing something about it? 30 days are ticking away, right? Get out of your chair and go to the POS to get it taken care of. It's not rocket science.

That would involve him to actually do something to help himself, other then whinning, and as we can surmise from this thread. That is something that our OP is incapable of doing.

He reminds me of a customer I spoke with for about 2 hours a long time ago who wanted me to use my money to take a plane to her house and knock on her door and fix her phone because she didn't think she should have to go to the store. She pays for the service, she shouldn't have to go anywhere to get it fixed. When I told her I can't fix her phone, she wanted me to get a tech support agent to fly to her home and fix it.
Some people are just so impossible to work with.

That's crazy. It does suck when I had to take my phone in for service. I had to drive an hour away, wait in line for about 30 minutes. Have my phone taken away, along with all the info on there and was given some cheesey replacement. Then, had to drive another hour back home. And when I went to pick it up, it was a repeat of before. I'm glad they have that XBM thing now. I used it once, and loved it. And so far, my phone's working great. Before, I had dropped calls up the ying yang. Very annoying.

Would he be able to go to the POS and have the 1 or 2 year contract term removed from his account, but still keep the line and everything else the rep told him? If he could, I'm with you, go get it done. If they're not doing it, I'm probably calling CS every day and going down to the POS every day and bugging the heck out of them until they pull their finger out of whatever region it may be in and fix this. I would not cancel the service.

He can get out of the 2yr but not the 1yr.

What aprt of:
TERMINATE AND GET OUT OF CONTRACT OR ACCEPT CONTRACT AND USE SERVICE DO YOU NOT UNDERSTAND?

And yes the contract should be reverted to a 1yr, but that is about it. Actually care could do that, although he'll have to be polite to them, heck if he is a nice boy and calm explains his issue to care they may even give him some courtsey air min. Just prey you don't me when you cann though. I'm a real hard @$$ when it comes to whinners.

Why can't he get out of a 1 yr contract? He bought the phone, the SIM, went through all the trouble becasue he was told he wouldn't have a long term contract. Why can't you just give him what he paid for, what he agreed to. I'll do a run down...

Elements of a contract:
1. Agreement - He agreed to go month to month, the rep told him that it would be possible
2. Genuiness - Rep was probably sincere in his offer, as was the customer
3. Consideration - He paid for a SIM, got a SIM. He's paying for a month of service, getting a month of service
4. Legality - Everything in this was legal
5. Capacity - Both were of the age of majority and I'm assuming not mentally retarded
6. Form - Since the terms are monthly, it does not need t...
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davidg4781 said:
Why can't he get out of a 1 yr contract? He bought the phone, the SIM, went through all the trouble becasue he was told he wouldn't have a long term contract. Why can't you just give him what he paid for, what he agreed to. I'll do a run down...

Elements of a contract:
1. Agreement - He agreed to go month to month, the rep told him that it would be possible
2. Genuiness - Rep was probably sincere in his offer, as was the customer
3. Consideration - He paid for a SIM, got a SIM. He's paying for a month of service, getting a month of service
4. Legality - Everything in this was legal
5. Capacity - Both were of the age of majority and I'm assuming not mentally retarded
6. Form - Since the

...
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The thing with software is that when you are installing it, you go to a page where you have to click yes that you've read them, and it is available to read right in front of your face. He was not given the T&C to read. According to his post (he may have just shoved them in his pocket, in which case, my side changes instantly) He told the lady he wanted to add a line, and he had his own phone. He bought a SIM, put it in the phone, did a test call to another line on his account, and left. He wasn't given a page with the terms of the contract (if he's on a 2 year, he would have to be given a page) nor did he call Cingular and listen to the T&C and agree to them, which would be required for a one year term. His first call was to another lin...
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None of the calls made on this line have been to customer service asking me to activate the line, it was activated in the store be the rep before the sim ever went in to the phone. And no the only thing she gave me was a receipt for the 25 bucks I paid for the sim and no it was not a contract just a receipt like you would get at the gas station. It don't matter what the hell the bunch of jerks on here say anyway, they are only representing Cingular as customer lack of service reps. They have no say in things like weather they go to court or anything legal like that.

See, if they never gave you anything, nor did you ever hear the T&C and have a chance to agree to them, you are not bound by them. Actually, though, a receipt is the terms of the contract. Just to clarify. It may not be the contract everyone's talking about, but you did enter into a contract when buying the SIM, just the contract was for the purchase of the SIM.

What is CS saying about all of this? Are they working on it? Have you even called them? I don't remember reading anything about what they may have said. Didn't you say that the other lines must stay around for another year anyway? If that's the case, and you plan on keeping it for a year or more, why not just keep it?

Well you can certainly try that with your service, and your credit rating. I would not recomend it, but it is your chioce. And here one more time are the OP's chioces:

1) Terminate the argeemewnt and get out of the contract VIA buyers remorse.

2) accept the contract, and use the service.

It is just that simple.

I fail to see why this concept (post paid service = contract) is hard for you to grasp. It really isn't that complicated.

Some people just don't get anything, they just like to argue and want someone to tell them they are right even if they aren't.

davidg4781 said:
Why in the heck should he cancel the line? He was told he did not have to sign a commitment and seems to me like everything went through ok, until a long term commitment was added to his account. If he cancels, he'll either have to go under contract or do without the extra line. It was his lucky day. Just admit it. Gosh, Cingular should just give it to him. I don't understand how crap like that has not been published all over the media, Cingular sued for breach of contract, and made a mockery of the wireless industry. I wouldn't back down. You were told you didn't have to have a long term commitment for this, you didn't sign one, it's your lucky day.

Actually as per terms and condi...
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I'm sorry, but I'm going to have to disagree with you. For one, he did not know at the time that the agent could not offer an invalid offer. I'd like a link to that, by the way. On a side note, why is it whenever I ask for a link to the T&C that are "quoted," I never get a response. Anyway. As far as what he said, he was not given the T&C and was not made aware of them. Just like when you purchase a product, and there are additional T&C INSIDE the box that you find AFTER you've purchased it, they become optional. You have to be made aware of them BEFORE purchase. According to his story, he was not. And having them posted online somewhere does not count, unless he was adding the line online and that page was between the start of his ...
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davidg4781 said:
I'm sorry, but I'm going to have to disagree with you. For one, he did not know at the time that the agent could not offer an invalid offer. I'd like a link to that, by the way. too.

Here is the link, can't post it it just too long I tried.

http://www.cingular.com/legal »

Could you tell me which paragraph it's in? It is too long. I've done searches for agent and rep, and didn't find anything. I am meeting a few people for lunch in a while, maybe that's why I'm not finding it, kind of in a hurry.

davidg4781 said:
Could you tell me which paragraph it's in? It is too long. I've done searches for agent and rep, and didn't find anything. I am meeting a few people for lunch in a while, maybe that's why I'm not finding it, kind of in a hurry.

This kinda similar most of my knowledge is the original ATTWS T&C a lot more to it this is an a couple excerpts from the current cingular T&C
(Effective date: November 15, 2004)

Third-Party Products and Services
Parties other than Cingular Wireless offer and provide products and services on or through the Sites. Except for Cingular Wireless-branded information, products or services that are specifically identified as being supplied by Cingular Wireless, Cin...
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Thanks for the info. Brings a smile to my face that you actually did your homework, not just spouting off whatever you were told. That said, I'm going to have to throw out the 1st part because it was my understanding he went into a Cingular Wireless store, not a third party's store.

That said, the rest of it is pretty much stating that anything on the site could be wrong. He did not purchase it from a site, he purchased it from person acting as an agent of Cingular Wireless. The person would have the authority to change the contract if necessary. Just like my professor got a great deal on a ring once. He forgot his wallet, had the person write down the information and write her name on a paper, so he won't forget it. Right then, ...
(continues)

NP They move so much around now it is not always easy to fin most times I post I am at home, and then no access to work systems.

davidg4781 said:
Could you tell me which paragraph it's in? It is too long. I've done searches for agent and rep, and didn't find anything. I am meeting a few people for lunch in a while, maybe that's why I'm not finding it, kind of in a hurry.

ATTWS Terms was a lot more detailed then these but cingular also post terms for plans as well they done it a little different. My advise is to print the Plan terms and the terms of service. With Cingulars tterms and Conditions there are disclaimers everywhere What I posted was the site agreement actually after reading it sorry let me look further

Ha, no problem. I figured it might have been that. Is there a way you can print out all of that stuff they throw at you at the phone when you first call in? I'm sure there is. What if the person had a staticy phone at the time and missed a few sentences? Interesting question.

I'll say it again. We live in a country of law, not a country of men. We do not have a democracy in this country, we have a constitutional republic form of government. 20 Million people could be against this guy, and if they're all in the wrong, and he's in the right, he would win.

So I should just return the phone? Oh wait thats right I did not buy my phone from them. 🙄

stephen5688 said:
So I should just return the phone? Oh wait thats right I did not buy my phone from them. 🙄

If you are in your 30 days and do not want the contract just call care to cancel the service but my other question was how is the phone working does it drop many calls? problems with data features or any other features?

I bought the phone brand new from eBay for less than I could have bought it from Cingular, that why I did not geet it at Cingular, not because I wanted unlocked. Also I line in Alabama, where ATT did not really have any service anyway and I do not have any dropped calls with any of my lines locked or not. I never had any problems with the phone serverice, just customer service
I think Cingular has the best coverage and I think this is a good and bad think, good for making calls, bad that customer service nows they have the best coverage and is like, oh well we have the best coverage so we dont have to have the best customer service.

Ok, it's in there. There's proof, so I'm not going to question that anymore. Now, there are still some problems. Did he have access to the agreement? Was it posted in a place he could have seen it at the store? Also, since the terms are over a year, the Statute of Frauds requires the contract to be in writing.

That is true and i will not dispute it. However we do not need writen consent of for a 1yr. that means by using the service he is agreeing to a 1yr contract.

If he knew of the 1 yr contract before activating his phone and using it, it he continued using it, he would be bound to it. He did not know of the contract until after the phone was activated and he had used it for a few days. Therefore, the 1yr term is optional.

You know, I wonder if since he is month to month, why Cingular just doesn't tell him "Look, if you start using it the next month, you will be under a 1 yr contract." They may not be able to do that.

Gosh, I'm curiuos what Cingular has told them, and what he's talking to them about. Has he even filed a complaint or greivence or whatever it is you file with Cingular?

Why should he have to be on a 1 or 2 year agreement if he was told he didn't have to, and he paid for the service because he was under the impression he didn't have to. Also, it is not just a salesperson, it is person acting as an agent of Cingular Wireless.

But, you're right. If I was him, I would've dropped it a long time ago. Maybe posted a follow up post, because people like me like to know what's going on. Either say, "Hey, Cingular fixed it and I have the agreement that I signed up for" or "Drat, I should've bought stock in J&J, their sales of KY Jelly are going to tripple after Cingular's done with me."

Is he actually not doing anything about it? He could be calling in daily until they fix it.

You've got a point. If I was the CS person he called and talked to about this, I would probably say "OK, we're going month to month, but, only for one month. After that, Cingular is dropping service on that line." He wouldn't be happy, but it would be legal. He can then go back, sign up again, and be under a 1 or 2 year agreement. Problem solved.

Is mousebreaker.com blocked?

try albinoblacksheep.com

You guys read the posts, he had his issue resolved 3 days ago....now we can all move on with our lives!!!!! Talk about an attention lover......

Whoa! He did? Ha. There's been so much stuff on here, I haven't read any others. Thanks, I'll check it out. If I can't find it, what happened.?

See, I don't have a problem with what you're saying. The only problem is that he was not given the T&C and was sold a family talk line without a contract. That's what he and the rep agreed to. I'm sure there's a simple way Cingular can get out of this. Not knowing how their systems and regulations work, I can't say for sure though. I'm thinking cancel the month to month stuff on Cingular's side. Then make him go back to the store and get another line again, this time with a rep that knows he must be under contract.

Cant just cancel me. As long as I pay my bill on time.

Yeah they can, if you're on a month to month basis. Just like if you rent an apartment and your lease is up and you stay month to month. They can change the terms of the contract each month if they want, up to evicting you. Sure, they have to give you notice, but they can and will kick you out if they want.