Cingular Reps & Groupthink
It has occurred to me - after reading these boards for the time that I have - that the Cingular reps here most likely suffer from groupthink.
I can not - however - discern if this groupthink is a product of company filters used in communication, self-esteem issues, or other reasons.
What is apparent to me however - is that the viewpoint of the reps here is highly skewed.
The same reps who chastises company policy in one thread - immediately pounce customers in another.
The same representatives who hold the T&C's in such h...
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Groupthink
unquestioning conformity: conformity in thought and behavior among the members of a group, especially an unthinking acceptance of majority opinions - MSN Encarta
I can not - however - discern if this groupthink is a product of company filters used in communication, self-esteem issues, or other reasons.
What is apparent to me however - is that the viewpoint of the reps here is highly skewed.
The same reps who chastises company policy in one thread - immediately pounce customers in another.
The same representatives who hold the T&C's in such h...
(continues)
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texaswireless said:
And what explains your ailment?
Obviously it's the Kool-Aid.
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ooohhh i know what his is ! probably a duel diagnosis ........ short mans syndrome , short dick syndrome and annoying asshole disorder !
maybe you need Viagra in your kool-aid
maybe you need Viagra in your kool-aid
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I am a cingular rep and the job is harder than you will ever know. You have never done this job you have no idea so please keep your thoughts to yourself.
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captainplooky said:
What is apparent to me however - is that the viewpoint of the reps here is highly skewed.
Be a rep for week and you'll who's skewed
The same reps who chastises company policy in one thread - immediately pounce customers in another.
We chasties the policies because of the way they make us treat the customer. If it were up to most of us here, we'd break P&P and help the customer the best we can provided that they are deserving. However, Cingular makes the P&P we hate but must follow. We don't like to, we have to. It's our job. That's what we get paid to do.
The same representatives who hold the T&C's in such high regard - yet hardly can expla...
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The guy/girl was proving a point and that he/she did the only thing wrong with his statement is that he/she as quoted below states that we mislead the customers
"Despite this - the customer is always wrong and too stupid to read their T&C's or bills. Of course - this doesn't take into account the careful attention paid by Cingular to mislead the customer - which has been demonstrated here so clearly by so many."
when signing a contract the customer signs a legal document not a misleading document. Cingular presents the terms and conditions in a way that customers can understand and a way that they can cover themselves. If they do not understand they should ask the sales rep before signing. It is that simple.
"Despite this - the customer is always wrong and too stupid to read their T&C's or bills. Of course - this doesn't take into account the careful attention paid by Cingular to mislead the customer - which has been demonstrated here so clearly by so many."
when signing a contract the customer signs a legal document not a misleading document. Cingular presents the terms and conditions in a way that customers can understand and a way that they can cover themselves. If they do not understand they should ask the sales rep before signing. It is that simple.
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We all have roughly the same answaers becuase we are explaining the same policies. Or are you under the immersion that the policies change from rep to rep? If so you are more retarded then i thought.
Secondly lets assume that the customer chooses the minium cingular price piont 39.99 monthly with a 2yr contract becuase they wanted a "free" phone. So lets see now that is 39.99 monthly for 24 months. (12 months in a year *2 for 2 years) What that means is that after those two years the customer will have paid $959.76 before taxes. that also assume they did not go over their min or incure any other extra charges, such as phone upgrades or data usuage. I'm not sure about you but I would consider $959.76 a mayour purchase. It is not my ...
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Secondly lets assume that the customer chooses the minium cingular price piont 39.99 monthly with a 2yr contract becuase they wanted a "free" phone. So lets see now that is 39.99 monthly for 24 months. (12 months in a year *2 for 2 years) What that means is that after those two years the customer will have paid $959.76 before taxes. that also assume they did not go over their min or incure any other extra charges, such as phone upgrades or data usuage. I'm not sure about you but I would consider $959.76 a mayour purchase. It is not my ...
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