Horrible Call
i just had a call from a customer. first thing she asks for is the number the the executive office. kewl. i try and help her but she says only they can. i try anyway. she called in this morning because she has 4 months worth of past due amounts and tells customer care she can't pay it and to turn off all her services. she calls back 10 times because customer care did what she asks. she has also has escalated a few times. why are you calling me? we did what you asked of us.
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I've had a call like that before. LAdy wanted my name, my TL's name, his supervisor's name, the manager's name, all the way up the ladder to the CEO himself, and wanted contact numbers for all of them. That call went on for almost an hour, partly because my TL didn't want to give me the info that she wanted.
In the end, all I did was point her to cing.com to e-mail them becasue I getting tired of her bitch as. Turns out she was on combined billing, swas still paying cingular and not SBC, so we have n idea what happend to her check to Cing. SBC was never paid and therfore her service was shut off (and she uses her cell phone for business 🙄 ). For her stupidity, the account was canceled and it was "our fault".
At the end, she gave ...
(continues)
In the end, all I did was point her to cing.com to e-mail them becasue I getting tired of her bitch as. Turns out she was on combined billing, swas still paying cingular and not SBC, so we have n idea what happend to her check to Cing. SBC was never paid and therfore her service was shut off (and she uses her cell phone for business 🙄 ). For her stupidity, the account was canceled and it was "our fault".
At the end, she gave ...
(continues)
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the customer must die buttom is the one for me.
Had this one chick from the bronx ****ting down my thraot for 2 hours 45min becuase she was convinced i was lying to her about her contract end date. the previouse rep forgot to mention to her that suspension lengthens her contract. I think she knew and just figured she could scream it away.
Had this one chick from the bronx ****ting down my thraot for 2 hours 45min becuase she was convinced i was lying to her about her contract end date. the previouse rep forgot to mention to her that suspension lengthens her contract. I think she knew and just figured she could scream it away.
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